We get lots of great comments and feedback about our brand when people encounter it.  Sometimes it's a reference to how cool or unique it is, sometimes it's a comment about the fact that a brand like ours would never get through the approvals process at a company such as theirs.  Occasionally we get questions, too.  The number one most asked question? 

What's your tagline?

We don't have one.  And for the moment that's just fine - our name, visuals, positioning, and attitude give us everything we need for now.  If that changes we've got the ability to respond without needing to rip into other aspects of our brand.  In fact, we used to have a tagline, but as our business expanded it no longer suited our needs... which is pretty sad, because our tagline truly added value for us by reinforcing are straight-forward approach and explaining what we did at the same time.  The old tagline?

We name stuff.

RIP, old friend.  You served us well.

I played around with some concepts that might help position us aggressively in the branding marketplace but my team informed me that perhaps I was going a little too far out on the edge with my personal favorite.  Which is...

Stokefire: Brands In Heat

I love it.  I'm not sure if I love it in spite of or because of its blatant bad taste.  Probably "because of."

Maybe not the best slogan for an agency employing one's mother-in-law, however.  Even a mother-in-law as cool as mine.  Rather than using it as a tagline I think I may just make a ringer-tee with the slogan for family, friends, and clients that aren't likely to go all litigious on us.  If you are in any of the above three groups (or would be interested in potentially purchasing said slogan tee) let me know of your interest and it'll be a lot more likely to happen.

In the mean time?  No tagline. 

This just in -  "The Scottish Executive" has rebranded itself as "The Scottish Government."  Apparently studies showed that few people outside of Scotland actually understood what the heck it meant. 

For those of you who happen to live in the United States of America (and who are quite possibly to blame for the name change because we had no clue that a Scottish Executive was anything other than a guy in a suit,) the Scottish Executive always has been the name of the government over yonder... they just had a cute Scottishy name for it. 

With the change the world becomes a little less classy.  A bit less cultured.  And perhaps a tad easier to comprehend.

...One wonders if Bush ever figured out that the Executive Branch is not attached to a tree outside the Oval Office...

Most regular readers of this website will know I'm not a big fan of the way most organizations use taglines.  It seems that companies use them because they're supposed to have something under their name and above their address on their business cards - but they're not quite sure what its supposed to do. 

I wrote about this more than a year ago right here.  Note the second bullet under the "best taglines" section.  That's something very few companies seem to be able to get right. 

Brains on Fire - a firm we at Stokefire happen to like a lot (and not just because they've got "fire" in their name) wrote a post about this on their blog last week.   They suggest that you take your tagline and try to see if you can slap someone else's name on it - and if it fits you should keep searching for the right tag.

Interesting that all the taglines were of the Three. Word. Taglines. variety. 

As much as we hate these trite constructs, we do think there's a purpose (and perhaps a reason why they all seem so much alike.)  There's one thing that the TWTs do pretty well - they communicate to the people that work for the company.  They see it on their cards, letterhead, and website.  It's a constant reminder of what their own product does (or what it stands for.)  Sure, it may be the same thing as everyone else - but companies that use this construct have a rare benefit - everyone from president to janitor knows what the company does. 

That ain't necessarily a bad thing, is it?  If you're having confusion within the company this could be a tool to fix it.  The only problem is that most of the companies using these TWTs seem to think that people outside the company actually care enough to remember which three words are the ones that matter.  Internally?  Piece of cake.  Externally - nearly impossible. 

Nike's tagline - "Just Do It" - is indeed great... and the philosophy of the corporation is well communicated by it... but isn't it conceivable that there's someone in a factory job in a poor village somewhere in Asia who doesn't realize that the fabric he's making will help people run faster?  (The question of whether or not this matters is a topic for another post.)

(Full disclosure: the last company that had me as a full time employee uses a TWT - But they started using it after I left...  And I didn't name 'em either.)

Yes, it's true - if you're going to rip someone off then the chances are excellent you'll do better if you give your rip-off a spiffy name.

Add Stokefire to the list of businesses that have been hit with this scheme - something that seems to be almost as pervasive as the Nigerian scams that come out every few months.  Here's how it works:

1. Receive a phone message from a Congressman's aide who says he wants to present you with the Congressional Order of Merit - and he leaves a toll-free number for you to call back.
2. When you return the call you are told that as part of the award you're also invited to serve on the Business Advisory Council and then you're instructed to listen to a taped message from congressman Tom Cole wherein he says the National Republican Congressional Committee needs your help to fight the liberal agenda.
3. You are asked for a donation of $495 after hearing Tom Cole's pitch and told that your name will be added to the list of NRCC supporters (in print) to be granted the title of "Honorary Chairman of the Business Advisory Council."  (This might seem strange, since this was supposed to be about getting the The Congressional Order of Merit, but you won't point this out to them.)
   
4. If you can't afford (or don't want to spend) that much they will offer you the same deal for the bargain price of $200.
5. If you have a fat wallet and really want that award they'll offer you a chance to have a seat at the President's Dinner for about $5,000.  It is not actually apparent whether or not the President will make an appearance here.  Karl Rove was known to show up at past events, however, so that's almost the same thing, right?

The only way you'll get your hands on the Congressional Order of Merit is if you pay for everything - which seems to have a price-tag of about $5200.

End result?  You get a couple pieces of paper, a nice night out, and your name on the NRCC donor's list.  All for doing nothing more than being on a calling list and having money.  Cool!

But think about this... would anyone ever spend money if this thing didn't have a nifty name? 

"Hi - we're with the NRCC and we'd like you give us money for our 'Feed the Rich' campaign.'  We'll even feed you lunch and dinner."

 See?  It doesn't work. 

Unfortunately the name has some serious flaws which become evident after you perform a Google search on it.  The very first hit is a story by Ira Flatow who very quickly exposes the whole thing as a charade.  You have to go through about three pages of links before you find the first mention that doesn't have the word "scam" in it.  One wonders how many Republican fund raisers now have Earl Stevenson on their quick-dial.

So what's the flaw?  Well, let's look at the very first aspect of the FAINTS system: Fidelity.

Is "The Congressional Order of Merit" a name that rings true?  It seems to imply two things:  One, that the US Congress is providing the Order, and Two, that they're acknowledging something that is meritorious.  Are either in fact the case?  Seems like the answer is no - even if we're generous.  Sure, this thing is sponsored by a committee that is related to Congress, but it isn't congress.  To have fidelity this should be "The National Republican Congressional Committee Order of..." but they seem to have left out a few of the words.   As for merit-worthiness.  Donating to the NRCC is indeed worthy of note from the NRCC and they may even consider a donation as deserving Merit if it is big enough.  But Congress would never (or should never) provide a similar label for something as mundane as opening a wallet.

Once this falls down on the Fidelity measurement the rest doesn't matter.  As the Google search shows us - the entire campaign is torn apart on the Internet and the reason it draws this attack isn't that it is a fund-raiser... it is that this is a dishonest identity.  They're not selling (or giving away) what the name suggests.  A score of (-5) on the Fidelity scale effectively kills this very promising and powerful name.  You can't expect to label your wheelbarrow of mud as prime rib and expect that people will continue to enthusiastically buy your product.  People may buy the mud once, but they're going to spread the word that the steak your selling is just wet dirt.  And they'll be pissed.

Two quick notes before I finish.
1) If you run a search on "congressional order of merit" on the NRCC website you return a sum total of zero hits.
2) The "Business Advisory Council" that we are told is an honor to participate in is listed under the NRCC Donor Programs - Individual contribution opportunities.

So - they're offering you an award they don't officially acknowledge (which is odd for something they tell you is their "highest honor") and giving you a title synonymous with NRCC donor.  How much is that worth?

Lesson:  Be truthful about what you're offering with your name and brand.  Make sure you consider the impact of overstating your product's benefits - or your overall brand image may suffer the consequences.


Many thanks to Tom Cole (R-Oklahoma) for an entertaining morning of name and brand exploration.  (In case you were wondering what Congressman Cole does with his days - "Tom Cole spends most of his time listening to people."  That explains why he's still running this game... Google usually doesn't talk.)

In last night's Simpsons episode (Papa Don't Leech) there was a quick exchange between Lisa Simpson and Mayor Quimby that fans of destination branding (and taglines) can appreciate. 

The setup - At the three minute mark in the show Lisa visits Quimby to sell him cookies (Skinny Mints!) and he attempts to pay from the city vault...

Lisa:  Where's all the money?
Quimby:  Why it's right... Uh-oh.  We spent all our money on that new slogan for Springfield. 
[Cut to view out the window where we see a billboard that says "SPRINGFIELD: GOOD"]

Honestly... it's at least as good as most of the recent location branding efforts we've seen lately.  Say WA anyone?  At least Springfield has an excuse for their cartoonish looking Power Trip.

Kudos to the Simpsons writers for pointing out that the clothes the branding industry is wearing right now aren't exactly visible.

Okay...

So DC is starting a campaign to attract people to visit the seat of power... and they're doing it with a play on words that points out that we in DC are full of ourselves.

I can see this sort of humor working in New Jersey, perhaps, but in our Nation's Capitol?  This is a concept that doesn't work on soooo many levels. 

Yet again we find that focus grouping does not help build a brand.  The head of Destination D.C. is heard on the news clip on NBC saying they tested the idea and people liked it.  Sure!  It's cute.  It's a bit funny... but I'll be very surprised if either the slogan or the ads end up bringing anyone to our area.

The advertisements are really strange (also viewable on the previous link) - almost ignoring the play on words and showing awkward couples dining and dancing while two dimensional graphics zoom around trying to indicate that there's excitement here. 

I just don't get it.  Who does this connect with?

Yes, we're selling the opportunity to see the seat of power in the US - but to execute with a peculiar and unacknowledged humor and flat advertising that could just as well be trying to sell you car insurance seems off. 

If you want power mentioned - why not use it in a positive sense - like referencing the fact that DC makes power, or suggesting that people can be a part of the power generation.  When pairing Virginia is For Lovers and "Create your own power trip" - the latter leaves me flaccid. 

Does the campaign work for anyone out there?

Our site tends to be a pretty regular stop for Realtors looking for a rebrand (if you look at our greatest hits on the right you'll see our most popular post for real estate types.)  But we haven't always been entirely positive about our views of the parent brand or fire-and-forget realty types (as seen here and here.  Oh, and here. And here.  And maybe here.)  so it came as a bit of a surprise when they asked us about Web 2.0 and realty for their national magazine.

We were happy to oblige. 

Excerpted from the article:

Which Real Estate 2.0 tool should you try first? Experts agree you need to take a step back and do some work before you decide. “It’s entirely likely there are real estate professionals out there making a killing using Web 2.0, but I would bet that they have a killer brand behind them,” says Tate Linden, principal with Stokefire, a brand-naming consulting firm in Springfield, Va. “Find a way to differentiate yourself.”

Claude Labbe, ABR®, GRI, with the Flaherty Group in Kensington, Md., consulted with Linden before deciding to position himself as a real estate professional for people who need things done quickly. His tagline, “Realty for Your Busy Life,” is on his Web site and is part of the name of his blog, YourBusyLife.com.He started the blog in the spring of 2007.

“I knew I wanted something to get people to talk to me more,” Labbe says. “Real estate is a contact sport; you have to be with people.”

Amazing how a 45 minute conversation can be boiled down to a paragraph.  John N. Frank did a good job summing up my many stories and asides. 

And in case you're interested - I did indeed let John know that I wasn't exactly a team player - and he took it very well.  We had a good discussion about the sorts of stuff that passes as realty these days and what the National Association of Realtors could do to make it better. 

(For instance - the National Realtor campaign slogan "Now is a great time to buy or sell a home" from last year is looking pretty bad right now...  Perhaps they could have taken a stand that had meaning... and that wouldn't make all the buyers last year look foolish in light of a widely anticipated collapse in the housing markets.)

Nice article, John.  I look forward to more conversations in the future and perhaps to helping NAR solve some of the more troubling issues we discussed.

Okay, we don't know it for a fact, but we're pretty sure he's a fan.

Why?

Because just eight months after we helped Columbia Sussex launch the Blush Ultralounge - an ultramodern night club - Wynn grabbed the exact same name and used it to replace and rebrand Lure - his struggling night club that previously occupied prime real estate in his casino. 

We're flattered that he noticed our work and saw the potential.  Both Blush Ultralounges are doing great business - and while operations and execution play a major role in that, so too does the depth and quality of the brand name.  Given that Wynn had less than spectacular success with his original name (Lure) it stands to reason that the new one enabled an approach and experience that Lure couldn't offer. 

Incidentally, Lure was one of the names our team discussed with the team at Blush - and we ruled it out because we found it less brandable than the winning name.  Seems like Steve and the new owner learned the same lesson. 

So - Bravo to Wynn and Columbia Sussex for their successes!

Here's to hoping that Steve will give us a call and get him a name of his own next time.  (And if someone paid for the name... well... hats off to the team that got the money.  We don't have the Moxie to copy anyone's work quite this closely...  Not that there's anything wrong with that.)

Anyone think that a company that invests in branding and research two years ahead of a hotel opening would fail to notice a nightclub owned by one of the biggest gaming and hospitality companies in the country?  We don't.

So... truly, Steve - we like the name and are happy you've selected it.  Given your budget and ability to execute, however, we think you could've selected some even more promising brand concepts that a less populous environment (like one in a tertiary market, perhaps) couldn't support effectively.  Opening another club?  Call us - we'd be happy to talk.  Really.

Marketers can hide information in pretty unusual places.  This post covers just one example of a hidden message you didn't know you knew.

Sometimes marketers can be sneaky.  They can get you to communicate something unwittingly about their product just by having you hum a tune. 

How is this possible? 

Consider the NBC musical tag - those three notes that rarely have any words to them - and if there's any obvious language at all it's usually just a group of people singing "N... B... C..." in time with the notes being hit.  (If you can't remember what the notes are just turn on The Today Show during the opening credits and you'll hear a grand orchestral piece arranged around them.  You can read a surprisingly interesting history of those notes here.  Also worth a visit?  The online museum of the actual instruments used to play the notes in the "old days."

Still can't remember the tune?  You can download the original sound recording from the US Patent and Trade Office and listen for yourself. It was the very first audible trademark granted. 

Most interesting to me about these notes is that they contain an Easter Egg of sorts.  If you go to your piano and play the tune (assuming you can actually play the piano... and own one... of course) you'll see that the notes are G-E and C. 

What's important about that?  Well, who owns NBC? 

Their full name?  "General Electric Company."

(A.K.A. Diiiing Diiiing Diiing.)

In summary - Just by humming a few notes you've made a connection between the brand that is actively getting your attention and the one that owns them.  And you had no idea...

Works great until you try it with a name that starts with letters beyond G.  (Pretty sure that an "S"- for Stokefire - is impossible on a piano - though maybe a lightly closed high-hat - second definition - would work.)

Are there any other musical (or other) Easter Eggs out there that you know about?

It can if you're Alka-Seltzer.

Back in the day, market research indicated that people knew what Alka-Seltzer was for (stomach upset) but didn't know that you were supposed to take two of them.

Enter a great tactical jingle and tagline - "Plop, plop, fizz, fizz, oh what a relief it is" and suddenly everyone knows how many tablets to put in the glass.  And they did it without having to tell people that they really should read the directions first.

Side note: I'm not suggesting the tagline is perfect.  It's not always desirable to have a tagline serve double duty as something kids taunt each other with on the playground when someone messes themselves.

Remember, taglines and jingles don't have to be permanent.  Alka-Seltzer brings this one back every so often - and even had a contest to update the jingle.  Not sure I think that it was much more than a curiosity, but it did get them some press for a product that's been frozen in time.

In my humble opinion, the old jingle was more valuable as it was.  It would've been a better idea to work on an alternative message that focused on the history of the tablets.  A "keeps on ticking" sort of approach - or an approach that reflected the relevancy of something so reasonable sounding in an age where people seem to be swept up with snake-oil sales pitches about magnets, crystals, and the power of positive thinking.  "Lost a limb?  Think of fluffy bunnies and all will be okay!"

And why didn't they jump on the Alka-Seltzer and Coke bandwagon? 

Hmmm... on second thought... Maybe I don't want people to wonder whether or not their stomachs will explode when they accidentally combine my medicine with a soft-drink to ease their pain...

(Though the thought of some edgy commercials shot with a hand-held cam where someone tries to debunk the urban myth that people explode after taking Alka-Seltzer - and the guy successfully proves it is safe only to have the person explode after he turns away... THAT would be awesome...)

Next week?  We'll cover the musical message you didn't even know you knew...

Can an old chemical term provide insight into the world of taglines and branding?  Tune in and find out!

I was going over some old college textbooks recently (mostly to see if I could finally find a way to part with them) and I came across a notation written by someone evidently smarter than myself in the margin.

It said "BROMIDE!!!"

...and it had an arrow pointing to an underlined phrase... which was "That is neither here nor there."

I remembered reading something about Bromides from my chemistry classes.  The original meaning of bromide has something to do with a smelly element used in some printing methods.  (Though I think it probably had the name before the printing method was devised...)

Bromide also has another purpose - it is a sedative.

While I evidently hadn't been interested enough to check this out when it might've helped my grades, I was moved to pull a dictionary to learn how this word was repurposed. Answer: Gelett Burgess used the word in a book published in 1906.  The title?  "Are You a Bromide?"  (Full text of the book can be found here.)

To badly summarize the author's point, he views Bromides as the stuff people say that really doesn't need to be said at all.  By anyone.  Ever.  (Incidentally the phrases tend to be overly polite, optimistic, trite, and phony.)

He provides examples:

• "This world is such a small place, after all, isn't it?"
• "I've had a perfectly charming time!"
• "Now, DO come and see us!"
• "Of course if you leave your umbrella at home it is sure to rain!"

Though most of these are a bit out of fashion today, his list does contain some that hit closer to home.

• "I don't know much about Art, but I know what I like."
• "...she doesn't look a day over fifty."
• "You'll feel differently about these things when you're married!"
• "I thought I loved him at the time, but of course it wasn't really love."
• "I really [shouldn't] tell you this, but..."
• "...I know you better than you know yourself!"
• "It isn't so much the heat as the humidity..."
• "I don't know what we ever did without the ______ ...."  [Telephone, Television, Internet, etc...]
• "You're a sight for sore eyes"
• "You can live twenty years in _____ and never know who your next door neighbor is."
• "He's told that lie so often that he believes it himself, now."
• "Don't worry; that won't help matters any."

Okay, so the phrasing is a little awkward to parse, but you'll note that you probably could anticipate how each phrase would end.

There are things that people say that everyone can recite right alongside.  It's a bit like if I walked into a room of first-graders and shouted "Hickory Dickory Dock!"   Assuming that they're too young to have listened to Andrew Dice Clay the majority of them would answer my call with something about climbing rodents and timepieces. 

Bromides aren't worth saying because... well... to use the power of a Bromide... they go without saying.  Or to alter the intent a bit... they are better left unsaid.

So, how does this all relate to a branding and naming blog post? 

While it is possible to achieve success using Bromides or even by being a Bromide (just look at IBM - who became their own metaphor that no one ever got fired for using...) it does take a lot more effort.  And money.  Lots more money.

Consider my old nemesis tagline - "Making Your Dreams A..."

What's the next word?  Is it "Mess?"  How about "Nice Set of Felted Slippers?"  No, likely it is neither of those things.  Making Your Dreams A Reality is perhaps the most trite of all slogans and is one I'd place firmly in the Bromide category.  Want to become world famous with that tagline?  You're looking at spending tens of millions of dollars - likely more - to get any notice at all.

A few Bromide Taglines for you to consider:

• Anything having to do with dreams or ideas and a transition to reality
• "Our Customers Come First"
• "You're Number One"
• "We're Number One!"
• "The Customer Is Always Right"
• "Best Deals In Town"
• "All Under One Roof"
• "We'll Treat You Right"
• "We've Got What You Need"
• "See Yourself Here"

This list took me about 35 seconds to make.  I'm sure that given a day I could list a couple hundred.

I can see that having a predictable tagline might be seen as a positive since it would mean people would always be able to recall your brand - but the predictability comes at a cost.  If it is predictable then chances are good the tagline is already attached to something else in the target's mind.  Or more likely lots of other things.

Worse, the predictability isn't one born out of any particular level of insight - it's a bit like a familiar tune or phrase spoken or sung in another language.  We know it because we've heard it before - but when we say it ourselves we don't actually think about the meaning.  As a recovering classical musician I am very familiar with this - I'd have to learn songs in Italian and French - two languages I don't know anything about.  I can belt out some familiar tunes from The Marriage of Figaro, but I do it out of habit, not comprehension.  I'm pretty sure I'm singing about sending some kid off to war and being broke, but the why's and how's aren't known to me.

Shouldn't your tagline be more useful than a few noises that remind people of your brand without adding any value?  (Especially when everyone else is using exactly the same noises?)

C'mon folks.  I'm sure y'all have a lot more examples of some popular Bromide taglines.

Drop a comment and let's see 'em.  (Who knows, maybe we can start a revolution against crappy branding.  We can predictably guarantee that "the revolution will not be televised.")

(...sorry.)

I've been sent perhaps a dozen free books on branding and marketing in the year and change I've been blogging. I've never written about them - mostly because there's rarely anything about naming or verbal branding in them.

This book doesn't have that disconnect...

The Soul of the Corporation by Hamid Bouchikhi and John R. Kimberly is an impressive book. And it is almost entirely related to what I do for a living. I'd suggest that it's one of the more advanced books on the concept of corporate identity, and it is backed by a slew of research (and the Wharton School.) While I didn't read it cover to cover yet, I did read the chapters that discuss the role of identity in situations that matter to naming - such as mergers, acquisitions, the beginning of new brands, and such. All of 'em were spot on - or a least headed in the right direction.

As an example - the book identifies the ingredients of Successful identity Change as:

1. Vision
2. Effective Communication
3. Consistency
4. Leadership Continuity
5. Luck and Positive Signals

While Stokefire's number one ingredient is missing (leadership involvement!) the list is one that is worth spending time to understand. It is clear that without any one of the five items a project will likely fail. They've at least provided a good starting point to work with.

Other interesting tidbits:

• An analysis of evolutionary vs. revolutionary change
• The difference between organizational and brand identity
• The downside(s) of branding (narcissism, id conflict, drift, & fragmentation)
• How to handle mergers, spin-offs, joint ventures, and more.
• Four leaders who've managed identity well, and four who haven't.
• Transitioning from a single brand to a portfolio...

If these topics don't get you motivated to read the book then chances are excellent you're not in the naming field. Or, as a former SecDef might say, "you don't know what you don't know."

Perhaps most refreshing was the near total lack of talking-heads from major branding firms that typically populate books like these. We get to see things through the eyes of employees, stakeholders, and customers - not the guys that developed (and are defending) the brand. Who cares what we, the creators of the identity, think. If the people who live the brand don't say it then it ain't real.

Bravo!

Many thanks to Wharton School Publishing for the comp. I've dog-eared so many pages that it's beginning to look like there's been trouble at the printer (since most of the upper-outside corners appear to be missing.)

The Utilimetrics team is doing a great job getting the word out about their new name and it seems they're just beginning to try to get traction with their name as an industry descriptor as well. You'll note that the author of the article below keeps referring back to "advanced metering" when referencing the industry. The leaders of Utilimetrics, however, appear to use the "metering" term only when referencing the box on the wall.

Changing industry terminology doesn't happen overnight. But it does happen.

We'll post more on this as it happens.

Creating new words ain't easy. Just ask Erin McKean over at the Dictionary Evangelist. (Though we're not above trying to bribe her to accidentally slip a few of our words into the next Oxford American Dictionary. Wonder how far a fiver would get us...)

News From Utility Automation & Engineering T&D

Biggest little city hosts Autovation 2007

Oct-15-2007 by John M. Powers, online editor

Autovation 2007, the Automatic Meter Reading Association's (AMRA) annual international symposium, celebrated its 20th anniversary in Reno, NV from September 30 to October 3 and, from the outset, sent a message to those attending: The industry is changing. It became clear to attendees that today's advanced metering involves a lot more than just a box on the back of a house and a tool to read said box. These days it's all about the data.

To drive the point home, outgoing AMRA president Jim Andrus announced at the first general session that the association is changing its name to better fit the growing scope of advanced metering. To further highlight the changing landscape, the Autovation 2007 keynote featured in-depth financial analysis of the market and opinions from heavy hitters in the industry along with days packed full of educational presentations about new initiatives and technologies.

At a press conference about AMRA's decision to change its name, Andrus and AMRA president-elect Stephen Carrico of Lee Lake Consulting (recently featured on episode 7 of Currents) explained that the name change, from AMRA to Utilimetrics, is a response to the shift from the advanced metering industry emphasizing "the physical box and the technology needed to read it" to a greater emphasis "on the data collected from the meter."

"We knew we had to roll out a new image," said Carrico.

Andrus and Carrico said Utilimetrics hopes to become more visible to regulators and policy makers by being a neutral voice "providing information on metering technologies and the value that can be derived from their uses." The name change, said Carrico, "is our first step to being noticed." But Utilimetrics won't have to do all the work to get recognized. The market will do some of the lifting, too. According to Andrus, the advanced metering market is growing and will continue to do so, which will attract attention from outside the traditional boundaries of metering.

[Click here for original article with more text...]

I actually happen to like the AMA quite a lot... So it is with a bit of sadness and angst that I question the addition of what appears to be a new feature in the Marketing News magazine. In September the acronym was "USP." They give us a friendly hint that it doesn't have anything to do with the Postal Service. And then they tell us that it means "unique selling proposition" and go on to explain what that means. If you know marketing you know what USP means - and if you don't you probably won't be reading a magazine only given to AMA members...

This month the acronym is SaaS - standing for "Software as a Service" which the folks at the AMA seem to think "effectively renders the terms ASP (application service provider) and on-demand obsolete."

A few points:

One - ASP deserves to be rendered obsolete. Why go to the trouble of making an acronym that means something and is pronouncable and then ignore both the meaning and obvious pronunciation? I see the letters A, S, and P and I say "asp." One syllable. Neat. Maybe a little scary. Why make it three? Weren't acronyms meant too save us effort?

Two - There's no way SaaS will make ASP obsolete. SaaS is almost impossible to type correctly on the first try. Most word processors automatically switch the last letter to lower case. Mine did so, then suggested that what I really wanted to say was Seas, Sagas, Saabs, Sass, or Salas. At least ASP doesn't violate any word processing standards that I can think of.

Three - How would you pronounce SaaS? Does the last letter give it emphasis? Does a double A give it a long vowel sound? It could be "Sass" or "Sayce" or "Says" or "Sayz" or "SaySUH" or something else.

Four - If SaaS is the acronym of the month then why isn't it found anywhere on AMA's website?

There's more, but I've got proposals to write and clients to serve.

This all begs a single question for me.

Why would an organization teaching about marketing suggest any acronym as being "of the month"? Acronyms are shortcuts. Acronyms eliminate the message. Acronyms take the oomph out of marketing. Acronyms cost more money in the long run...

When was the last time you thought to yourself... THAT is one beautiful acronym? (FCUK excepting...)

P.S. - I do know that the feature is meant to be educational... but if that's the case then why suggest that the acronym is good? Ah well. Perhaps I'm just grouchy today.

How do you talk about "metering" without mentioning the meter?

That was just one of the challenges we faced while working on this project.

We're proud to announce another of our clients (The Automated Meter Reading Association - or AMRA) has launched their new identity. They needed a name that appealed to their core audience of senior leaders, could double as a new name for the industry as a whole, and avoided the verbal association between "meter readers" and "men in overalls" that seemed to be a bit misleading.

UTILIMETRICS was launched on October 2nd after over a year of brand analysis, development, and design. Check 'em out.

The AMRA/UTILIMETRICS team really impressed us with their understanding of what was needed to reestablish their brand. It isn't every day that you see an association take such a progressive step. Kudos also go to Bates Creative Group for their work on the graphic identity.

Can't wait to see what's next for the organization and the technology they represent.

At an event put on by ASAE last night I heard David Colton, page one editor for USA Today, say the words in the title of this post. Unlike most of the online references to this topic he wasn't talking about how to preserve your singing voice or avoid painful laryngal issues.

He used the phrase to jokingly refer to the way most newspapers write articles. It's the advice he gives to others at USA Today if they want their article to be printed as written. Most newspaper articles start with a convoluted introduction that sets the tone, provides context, or tells the back story to the article before the real reason for the story happens - leading to the reader wanting to scream, "GET TO THE STORY ALREADY!" As you probably know, USA Today just says what happened and leaves the verbal gymnastics to the other papers.

I've heard a somewhat similar phrase used in the news industry - "Don't bury the lead." But it has key differences. Burying the lead implies that you miss the point of the story. Clearing your throat doesn't mean the point of the story is missed - it just means that it is delayed.

I really like the new phrase, though. It's got a lot in common with something we say at Stokefire all the time - that being "Get the [bleep] out of the way of the message." We often spend so much time in marketing trying to set up the perfect delivery of our message that our audience loses interest before we get the chance to tell 'em why we're worth knowing.

I think we may end up stealing "Don't Clear Your Throat." I like it that much.

And in case you're wondering how Stokefire lives up to our own phrase - here's how I introduce my team:

"Hi - we're Stokefire. We name stuff." And if I'm feeling ornery I might add "...and we do it pretty damn well."

Might be worth taking a look at your own messaging to see if you're expectorating a bit much. (No one likes to hear you gargle.)

And last - David's discussion was pretty cool. He talked about how the focus of the paper help bring the nation together. To provide common ground - stuff that everyone could talk about over the water cooler. I could really see how this philosophy has to be paired with the no-nonsense delivery of facts without preamble. No one starts a water cooler conversation with "Did you hear? Twenty years ago these two guys started a tech company in their basement..."

Zzzzzzzz...

We've named a whopping two whole companies in the "sustainable" or "green" or "eco-friendly" or "tree-hugging" or "Gaia" or "Mother Earth" or whatever other catchword you want to use.

Two.

And we still haven't used a cliche. (We wish we could have said "thirty-seven" or "a hundred twenty four"... but we've gotta start somewhere.)

Both "green" brands we've helped to develop are fresh new concepts that convey what is at the core of each company without blending in to the crowded ecomarkets.

emPivot is a green media firm that empowers its audience to change their views on issues involving sustainable living (tagline "View green from every angle.) webmeadow is a solar-powered technical development company. Both companies are led by charismatic leaders with great vision - and both work in crowded markets with all sorts of "me too" names.

We've helped our clients step outside of the "green" label and establish identities that show there is an alternative to using camo in the masthead.

...and this gets down to what we believe is the role of the professional namer in business.

Should a namer just give a client what they say they want? We're going to go out on a limb and say "no." Our job is not to give a client whatever they say they want - because often the client either doesn't know what they want or doesn't know what's possible. (Both emPivot and webmeadow had great ideas to begin with, but the ideas evolved as we went through the generation and evaluation process.)

We've had a client say they want "A name like 'Flickr' - you know... with that cool short ending" and we didn't give it to them. We've had a client ask for a name with four letters - and they ended up selecting one with twelve, because it actually met the goals we discovered and developed together.

There are quite literally thousands of people in the United States who are qualified to provide lists of names that satisfy exactly what a client says they want. There are hundreds that make a living doing almost exactly that.

There are few, however, that help clients understand what identites can do for an organization, how to launch a brand, or what really matters when trying to decide between multiple strong naming ideas (or even a strong one and a weak one.) Our view is that as namers we are responsible for the words our clients choose. If our clients are set on an identity that is going to handicap them in the long run (or short run, for that matter) it's our job to tell them about that risk.

If namers were only responsible for the generation of lists of names then namers would be no better than a talking thesaurus - and those already exist. If namers are only responsible for producing letters and sounds for clients to consider then I'd put up my own son, Theodore, as a perfect (if high maintenance) source. (He's particularly talented at words with gargles and raspberries in them - and he'll give you near-infinite variations.)

Here it is, folks. Namers don't just make lists. Everyone can do that. If you make lists please don't tell us that your names are more creative, different, or better. Since all you're providing is a bunch of concepts without any guidance or evaluation you can't make any claim other than the number of ideas you provide. While quantity is important during the creative process, quantity is your enemy during the evaluation and implementation phases.

Here's the gauntlet: If you're a namer that deals in lists without context (e.g., no evaluation, implementation help, or detailed guidance) we're saying you're not a namer. You're closer to all the people my wife and I tried to ignore when we were getting ready to name Theodore. Even the great man we named him after gave us lists to consider (and oddly enough he didn't put his own name on the list.)

So... name listers aren't namers.* Anyone want to pick up the gauntlet and mess with us?

Poke. Poke. (Hey, we're Stokefire, after all. We gotta find other uses for this poker.)

(* - Note that we aren't afraid to use name listers ourselves on occasion. It's a critical part of the naming process - especially when a project gets a bit stuck - it's just not the whole thing.)

We've long stated that acronyms are one of the fastest ways to anonymize your company. We were this close to being proved wrong recently.

How did it almost happen? Apparently a town near Seattle (named South Lake Union) wanted to bring public transportation to town in the mode of a trolley. What could possibly go wrong?

I mean, really... the South Lake Union Trolley is completely innocuous, right?

Alas, the South Lake Union Trolley was not to be - even though folks started selling shirts to show their civic pride and publicizing the new service with "Ride the SLUT" emblazoned on 'em. How many other towns would gain a cult following for their public transit systems? Cool, no?

One article did have an interesting quote right at the tail end, though...

With the streetcar, said Don Clifton, a Cascade resident, "We learned how fun it is to change the name of things."

Amen, brother. (Though it'd have been even more fun to leave it!)

What would happen if Saddam's "Mother of All Wars" fell in love with Putin's "Father of All Bombs?"

"Mother of All" has become a trendy way of saying "best" or perhaps "will redefine the meaning of" (though the latter doesn't feel particularly prone to trendiness.)

How does this relate to naming? Well, there's the obvious fact that both Saddam and Putin used these lofty words to refer to important things (okay, so they weren't really products, but they still needed names...) And there's the more relevant fact that "MoA" has been used thousands of times in products and services since it was coined. MoA appears to be more commonly used in commerce than FoA - at a ratio of about four or five to one.

Of particular interest to me is the fact that (as far as I can tell) there are exactly zero products that use the phrase "Mother of All" in their names that have become wildly successful - other than the originally referenced war, of course.

I predict that we'll see similar results from "Father of All" in the coming years. We may even see it become more popular than MoA for a while. But I'd be willing to wager that no product with FoA or MoA in its name will ever crack the top 100 spots on Amazon or any other reputable mass retailer.

Could it have something to do with the fact that the terms are typically used tongue-in-cheek? Or that they're too closely linked to pop-culture and prone to becoming dated too quickly? Or is it that the logical impossibility of something becoming the mother or father of anything *after the thing is already born* is just too goofy to consider seriously?

I'll leave you with this thought. How is it that "The Father of All Bombs" could be invented more than a half-century after the nuclear bomb (a much more powerful weapon) was dropped? It seems that the FoAB is more like the smaller, better behaved nephew of the atom bomb, doesn't it? But "The Nephew of All Bombs" just doesn't have much oomph...

So much for truth in advertising....

We talk to many marketing, branding, and graphic design firms in our area and frequently ask about where they got their name. Typically the answer is something like "It sounded cool" or perhaps "we kept searching until we found one where the website was available and made a bit of sense."

Today I spoke with Bruce Gemmill, president of Campbell and Associates - a marketing firm located in Herndon Virginia. In addition to being an all-around good guy who is involved in the local chamber and other organizations, he had a nice story to tell about his firm.

I was curious how a guy with the last name of Gemmill might end up becoming president of a boutique marketing firm with the name Campbell. I was guessing he'd bought it from someone.

I was wrong.

As Bruce told me, he'd spent years leaving messages and talking with administrators for his clients - and invariably people would respond with "Thank you Mr. Campbell." As noted above, that is not his last name. His last name, Gemmill, is a name not many people have heard of - and it sounds awfully close to Campbell when heard over the phone - or even in person.

Rather than spend the remainder of his career correcting people on his last name, Bruce went with the flow. He named his firm "Campbell and Associates" and in the process ended up with a name that is highly memorable even though it appears on the surface to be common.

Sometimes it isn't the name itself that lends character to the company. Sometimes it's the story. Okay, often it is the story. (In fact, we tend to prefer the story behind the name to be at least as powerful as the name itself. It lends strength to the brand.)

Bruce's selfless act of removing his own last name from his firm showed a lot about the company's core values. And it gives him a nice story that helps people remember who he is, what his firm's name is, and even provides a peek at his own persona.

Kudos, Bruce. Thanks for taking the extra thirty seconds to tell me your story. Hope others enjoy it as much as I do.

I'll be the first to admit that naming your kid takes a lot of effort, thought, and in most cases comprimise. I would even go so far as to talk with someone - perhaps a historian or psychologist - about whether or not the name has any negative connotations. You could even open up any one of hundreds of naming books that tell you what every name means - or one of dozens of websites that allow you to search for names by their meaning.

One should also take the thirty seconds necessary to ensure you're not creating a catastrophe down the road when little Albert Sammy Smith is asked for his initials.

For me, naming was an intensely personal thing when it involved my own son. The question of who we wanted to honor (a great grandfather and both of his grandpas), how we wanted him to have options as to what he would use (Ted, Teddy, Theo, Theodore, TJ, etc...) to express his own personality...

Now that you know my views - read this article.

Yes. People really do that for a living.

Once you close your mouth (or stop laughing - if you're a corporate namer) I'd love to know what you think. Is there a place for people who offer a baby naming service where the names "Liz" and "Doug" are seen as first and foremost pertaining to fat kids? (Our new intern, Liz, would prove an exception to this rule, by the way.) Sure, almost every name is going to have connections for people - but if you know a Doug from decades ago who was the brightest and skinniest kid in your 3rd grade class aren't you going to have different thoughts about the name?

For me, I'm hoping that little Teddy doesn't select Theo as his preferred name. People in generations before and after mine don't understand why. But ask a Gen-Xer and you'll get the same answer every time: "Oh yeah - that's way too Cosby." If you only know one person with a name, then that name will be inextricably linked to that person in your mind. I only know one Theo - and though I did think he was pretty cool in the eighties - I don't really want that in my mind when I think of my son.

I'll make my question more clear. Is there a reason to pay $350 to get someone else's prejudices and experiences applied to your own flesh and blood?

Whaddaya say? Are you going to hire self-named "Nameologist" Maryanna Kowitts?

Quite a few of our clients often call into question one of the most basic assumptions we tell them to make. The assumption? If a name can be shortened in any way - via acronyms, dropping syllables, or just using the first portion of the name - your customers will find and use it.

(The companion parable to this - that you should never try to create your own abbreviated name from your full length name unless your clients force the issue - is something I'll address another time.)

Most recently a client protested that I was being overly pessimistic and that people aren't that lazy. Here's what they said in as close as I can get to an exact quote:

That's an overreaction, Tate. You should have more faith in the human race, nyo? We're not that lazy.

Perhaps you can guess which word I'm going to point out as proving my point.

No, it isn't the apostrophe-"s" of "That's". It's "nyo."

If we can't take the time to pronounce a two syllable thought ("You Know") then how can we expect ourselves to say the long version of anything?

If you examine where this particular example of truncation and shortening comes from I think you'll find that it traces back something like this:

1. Do you know what I mean?
2. Ya know what I mean?
3. Know what I mean?
4. You know?
5. Y'know?
6. Nyo?
7. (and very recently) Ye-o?

Listen closely next time you're having a conversation. The verbal shorthand we're using for "You know?" has almost nothing to do with the letters contained in the words of the phrase. We've got a definite "y" sound and an "oh" sound - but everything else seems to have fallen away.

I'm sure there are linguists out there that would be upset about this for all sorts of reasons. And I'm certain there are others that show this as proof that our language is healthy and adapting. My only reason for bringing it up is to show that we're always going to try to make things easier for ourselves.

It isn't General Electric, it's GE. It isn't Kentucky Fried Chicken - it's KFC.

And Stokefire? You'll never see us call ourselves "SF" or any other shortening. It's one of the reasons why we don't use mid-Caps in our name. Midcaps promote the use of acronyms and abbreviations. We figure if we're going to go to the expense of creating a name for ourselves and printing it on business cards we probably shouldn't be using a name that begs to be abbreviated. After all - we try hard to get our name in front of our prospective partners and clients... why would we want to double our effort by putting two names out there? (The real one and the abbreviated one.)

We endeavor to have a name that doesn't go the way of "Do You Know What I Mean" and instead begs to be sounded out. Maybe even emphasized. And we endeavor to create those for our clients. Sure, there's power in GE, KFC, and IBM - but those names have millions of dollars of marketing to keep them in the minds of prospective clients. For companies that wish to be a bit more economical with their marketing dollars it makes sense to get a name that doesn't break down into an acronym.

Seems to be working well for Google, doesn't it?

I received a letter in the mail from one of my representatives yesterday. It contained a newsletter with the title "Whippletter."

As you can probably guess (since you're one of our highly intelligent readers) the esteemed Senator's last name is "Whipple" (First and middle names are Mary and Margaret.)

My question: Does this cramming together of words actually do anything positive for the Senator's brand?

My follow-up question: Since no guide is given to how to pronounce this munged word what would you think the pronunciation should be?

1. "Whipp-Letter" - ignoring the emphasis and going with the intuitive identification of word parts.
2. "Whipple-TER" - going with the change in emphasis as the type indicates
3. "Whipple-Letter" - ignoring the shortening entirely and forcing the word to make audible sense.

Potential lesson in naming:

When looking for creative ways to conjoin two terms you should consider the impact to more than just the way the words look on the page. Show them to people and ask how they'd pronounce it. If people stumble (as most did when I asked around the office) then consider getting rid of the confusing bits. (This is related to a widely accepted concept - that the human brain will look for familiar patterns when trying to figure out how to pronounce something. But sometimes the model identified doesn't provide clear guidance - like the brand "Vild" - is it pronounced like "Wild" and "Mild" or like "Sild" and "Gild". Interestingly most people hit on the latter pronunciation even though the former is more common.)

What do you think?

But we have a fun idea for taking over the world. And we're looking for an intern who can both draw and build websites who wants to build what could be one of the coolest non-traditional marketing campaigns aimed at marketers... ever.

What we're offering:

• ...

Okay... we're not really offering anything. You may or may not work in the same office with us. You may or may not get free lunches. We might spring for gasoline, or we might not.

What we're offering is a killer idea that you can execute on and add to your portfolio of projects. If it works we'll be pointing to you as the guy/girl that got it done and we'll happily send business your way. Maybe even some of our own. If it doesn't work? Well, you can still put it on your CV - it just won't be quite as cool to do so.

If you know about the old Enormicom.com site and you appreciated the humor - you'll love this project. We'll need a bit of e-commerce and page layout - actually a lot of it, so if you've got those skills let us know (and if you "don't got" those skills you probably shouldn't be writing to us...) And truthfully we have no idea what to ask for in terms of technology. We're not techies, so hopefully you'll bring that tech knowledge with you - or else we'll be stuck trying to find interns for our interns. The more ridiculously high-tech we can make this thing the better off we'll be.

Interested? Send us a note with links to your online work.

And be sure to tell us a bit about who you are. But NO RESUMES. Period.

Based on responses to previous notes like this we can't guarantee that we'll respond to everyone, but we'll do our damnedest. Maybe we can find an intern to be sure we get everyone?

Thanks for reading this far. Please feel free to send this to anyone you think might be interested.

Managing expectations is one of the hardest parts of developing powerful names. We work hard at the beginning of a project to ensure that expectations are set correctly. There's a misconception that names can do absolutely everything for a company. For example, here's a (slightly modified) list of things a client wanted from their name on a recent contract - before we helped them pare it down.

• The name should not use any of the current buzz words or industry descriptors
• The name should double as the new industry terminology of choice
• The name should publicize both the existing industry and our own company
• The name should be easy to say and spell
• The name should not feel out of place amongst the existing company names in the space, but should still be unique.
• The name should be intuitive
• The name should make people feel good about being associated with us
• The name should attract upper-echelon clients
• The name shouldn't alienate or existing lower caste clients
• The name should help to keep clients engaged with us for multiple purchases
• The name should be progressive and contemporary but should not need to be renamed again due to it going out of style.
• ...

The list went on from there. And it got even more conflicted as we got into it.

Let me be very clear: Names are the starting block, not the finish line. A good name can help set you apart from your competitors - and can perhaps help with a couple other goals as well... but it cannot get you repeat customers in most situations.

You cannot, I'm afraid, have a name that does absolutely everything for your company. You also cannot have a name that doesn't have at least a few drawbacks. All the best names in the business have flaws - Google sounds like baby-speak, Caterpillars are squishy and eat crops... But the names set them apart - allowing them to get noticed and position themselves versus the competition. From there the companies can take over.

Memorability, evocativeness, pronunciation, strategic fit... these are things we can work on with a name. (We have twenty-six other variables we throw in there too... but you can't have a name with all thirty variables pegged at "10.")

For anyone out there struggling to find the perfect name... just stop. Perfection is not attainable. When you break a name into its constituent variables some will be strong and others won't. Just ensure that the portions that you're leveraging the most for your business are associated with the strong aspects of your name and you'll be set.

Forget the All-Everything name. Just try to get one that is good at something while avoiding any major pitfalls. You'll be so far ahead of most other companies that you'll forget you ever wanted anything more.

Best. Jingle. Ever.

Please note that I am made unjustifiably happy by the idea that there's a company out there with this name. Or at least it appears that there was a company with this name. I can't find any website for them (but of course I can't speak or write in Japanese, so this isn't surprising.)

Sometimes a name (and jingle) can be so bad (or badly translated) that it becomes almost endearing. This seems to qualify. And before you ask - Stokefire doesn't plan on developing names for translation into Japanese and back to English any time soon. You'll just have to wait for us to expand before you can get gems like National Rich You Grow Corporation and such.

The following text is the only information I can find on the company (and it isn't from a reputable source):

At the dawn of the 21st century and a small Japanese demolition company by the name of Nihon Break Kougyou (Japan Break Industries) tried to come up with an edge to compete in a very difficult arena. They decided to release their corporate theme song to the general public and lo and behold and it became a top ten hit in Japan!

And here's the full lyric just in case you'd like to read ahead while listening...

Break it down! Break around. We're coming to your town. To destroy, if you employ! We'll work without a sound.

The building can't take it for very much more Pieces of concrete are hitting the floor They're the things that get in the way of world peace (The Peace of the Earth is Kept!) Break Out!

Japan Break Industries Steel ball Da Da Da

Japan Break Industries Chemical anchor rock this house to the ground

We bring the house down! We bring the bridge down! We bring the building down! From east to west

We get it on! We get it on! Japan Break Industries

Break defence! Break offence! A faulty residence. Wood and bricks, we'll unfix! For a low expense!

Pile head welding is our forte We got support 24 a day Hammer of justice, high up in the sky (Doesn't this YUMBO go into an eye?)

Break Out! Japan Break Industries

Diamond Cutter Da Da Da

Japan Break Industries Automated compressor let your echoes shake the ground!

We bring the house down! We bring the bridge down! We bring the building down! From east to west We get it on! We get it on! Japan Break Industries

[Musical Interlude]

Japan Break Industries Steel Ball Da Da Da (Ooh!) Chemical anchor Da Da Da (Da!)

Nihon Break Kougyou Diamond cutter Da Da Da (Hey!)

Japan Break Industries Automated compressor let your echoes shake the ground!

We bring the house down! We bring the bridge down! We bring the building down! From east to west We get it on! We get it on! Japan Break Industries

Break it down now!

Yep. I'm addicted to The Office - and am not quite sure what I'll do to recreate those uncomfortable laughs I've become accustomed to for the off season.

But this post isn't about my love for the NBC show, it is about the website and company names mentioned on the show's season finale.

The website mentioned? Try: www.creedthoughts.gov.www/creedthoughts. Yeah - it doesn't go anywhere. But you wouldn't believe the number of hits that "creedthoughts" is getting all over the internet. Someone had the foresight to register creedthoughts.com a week before the episode aired (one can only assume someone on the production staff did it to prevent someone else from profiting) but the .net and a few other sites were snapped up shortly after the line was spoken.

As far as names go - I actually quite like "Creedthoughts". I imagine that for lovers of the show the site would speak directly to those who wonder "what the hell is he thinking?" and it would attract quite a crowd of regular readers. Much like schrutespace, I suppose.

UPDATE: There IS a creedthoughts blog. It is here.

The show did have a rather uncomfortable naming-related moment when Michael Scott wraps up his interview with David Wallace (CFO of Dunder Mifflin):

David: What do you think we could be doing better?

Michael: I've never been a big fan of the name Dunder Mifflin. I was thinking we could name the company something like "Paper Great". Where great paper is our passion. We're grrrrreeeat! I dunno. Could be good. Or, uh, "Super Duper Paper". It's super duper. I dunno. Something like that.

Interviewer: Okay.

Michael: Okay.

Interviewer: Thanks for coming in Michael.

What scares me the most is that this sort of thing really does happen in conversations with prospects and clients. I'll be the first to admit that client-submitted ideas often do quite well and we can build strong identities around them. However... In this case I just was made uncomfortable on every possible level. Wonderfully so, but... still... And if anyone is interested, both www.superduperpaper.com and www.papergreat.com are available for immediate camping and opportunistic exploitation as of 11:47 EDT on Friday, May 18th. Imagine the peaks in traffic you'll get when the DVD launches!

No... not with Stokefire. (We're done hiring until we find a bigger space.)

Try Landor - the Grand-daddy of the industry. I received this in my in-box this morning with no mention of copyright or non-distribution policies. So I'll help a competitor out... (They're not competing in my space at the moment so I'll play nice.)

If I were in New York and didn't have my own firm I'd consider talking with them about it... But I'm not and I do, so there shall be no talks.

Landor isn't currently known for their creativity in naming, so perhaps the new person can bring a little spark to the organization. (If I'm gonna help 'em I gotta get a little dig in, don't I?)

If you're applying I'd love to hear about it.

Applied Linguistics & Naming Architecture: Director, Naming & Writing, Landor Associates/Young & Rubicam Brands, NYC, USA

Organization: Landor Associates/Young & Rubicam Brands Department: Naming & Writing Web Address: http://www.landor.com

Specialty Areas: Applied Linguistics; Verbal Identity

Description:

In the 'agency world' and among marketing professionals on the client side, Landor Associates is known as the world's most accomplished and internationally recognized branding and design consultancy. For 65 years we've delivered a multidisciplinary range of brand strategy, design, naming, interactive, and research services, helping clients around the world create, renew, and strengthen their brand power. Besides being a solid career credential for the best designers, marketers and all sorts of advertising, strategic and creative professionals, Landor is also well known as a fun, collaborative, and intellectually stimulating place to work.

The Director, Naming & Writing, based in Landor's New York City office, will be a strategic thinker and doer with expertise in developing branding and naming architectures, nomenclature systems, and naming guidelines for complex corporate and product/service projects. You will also be an expert in name and tagline development and brand voice strategy and guidelines.

Here are just some of the other things we expect from you: - help clients make decisions about strategic and creative work - sell naming solutions and bring ideas to life - provide clear direction to team members for creative efforts, helping them to optimize creative output - identify and take the lead on developing new products, methodologies and processes - be the problem solving "hired gun" on relevant client engagements and function as client leader on all types of Naming and Verbal Identity engagements - have strong and lively facilitation and moderation skills - manage, mentor and develop multiple direct reports - take the lead on creation of proposals and pitches - formulate, assess and manage overall department budget - handle day to day management and operational issues related to the Naming & Writing practice in Landor's NY office.

Qualifications: - The ideal candidate will have a Bachelors Degree in English, Linguistics, Liberal Arts, or related studies with a minimum of 8 - 10 years of Naming/Writing/Verbal Identity experience (on the agency or client side). - Must have leadership experience and worked in an organization as a Naming/Verbal Identity Consultant. - Significant experience with naming and nomenclature strategy is an absolute must. - A "wide angle" view of branding and ability to represent Landor's range of offerings to clients is necessary.

Landor Associates, part of the WPP Group of companies, provides a competitive compensation and benefits package.

To apply, please visit our company website listed below. Please create a new member profile and upload a copy of your resume (Word or PDF format is preferred). If you choose, you may submit samples of your work by clicking on the 'Add Documents' link after creating your profile.



Application Deadline: 30-Jun-2007 (Open until filled)

Web Address for Applications: http://www.landor.com/careers

Contact Information: Manager, Human Resources: Ira Beckman Email: ira_beckman@nyc.landor.com

It certainly beats banning them outright, doesn't it?

I'm really not quite sure how I feel about this story:

An energy drink called Cocaine that was pulled from store shelves in Illinois last week is being discontinued nationwide.

The company that produces the drink said today it's pulling the drink because of concerns about its name.

What the company doesn't say is that some states had banned the sale of the product because they felt it glamorized drug use. So - I've a strong feeling that this was less about "concerns" and more about "bottom lines."

The company is taking the step of re-naming their product.

As I think about it more I think I am leaning towards an opinion... I don't like it. There are quite a few reasons to be concerned. A few right off the top of my head:

1. Free Speech: Do companies have a right to sell products with provocative names that do not cross the line into profanity? Heck, do they have the right to sell products with profane names? It seems to me that the answer to the first should be "yes." The answer to the second question I'm not as sure about. I've strong opinions about free speech and its value - and limiting someone's ability to say a word or sell a product is a step that I'm not sure we should have taken here.
2. Censorship: Similarly, I hadn't heard any advertisements about the product. Only the media (and we bloggers) were giving it publicity. I can understand the FCC cracking down on this if they broadcast it - but they didn't (as far as I know.) It is fine for the press and public to criticize a product and say that it shouldn't be sold - but for the government to act on these opinions and force the company to rename is different. Opinions are one thing. Enforcing opinions leads to censorship.
3. Where do all the bad products go?: The only reason anyone was buying this drink was to push the envelope and show how edgy they were. From the folks I know that have tried it I've heard it tastes horrible. Have a crappy product? Give it a name that pushes people's buttons. Make it collectible. It is a time honored tradition to find ways to move product. Saying that certain types of names are off limits for no reason other than that they offend some people's delicate sensibilities (there's no profanity here, remember) means that products without strong appeal in and of themselves will have a harder time selling. That's great for product quality overall, but bad for the average or below average product that loses an escape route.
4. Slippery Slope: Okay, so we know "Cocaine" isn't allowed. What about "Dope", "Morphine", "Speedball", "Ganja", "Uppers", "Drug of Choice" and the like? Are all of them not allowed? How about naming an energy drink "Vodka?" Would that be allowed? Or "Binge/Purge" because that would glamorize a sickness. Or "Steak" because Vegans everywhere would be upset. Or "Eenryg" - because it might offend dyslexics.
5. A Clueless FDA sez What?: In a warning letter to Redux - the folks behind the Cocaine drink - the FDA claims that the product being sold is not only a drug, but a new one:"Your product, Cocaine, is a drug, as defined by Section 201(g)(1) of the Act, 21 U.S.C. § 321(g)(1), because it is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease, 21 U.S.C. §§ 321(g), 321(ff), and 343(r)(6). Moreover, this product is a new drug, as defined by Section 201(p) of the Act, 21 U.S.C. § 321(p), because it is not generally recognized as safe and effective for its labeled uses. Under Sections 301(d) and 505(a) of the Act, 21 U.S.C. §§ 331(d) and 355(a), a new drug may not be introduced or delivered for introduction into interstate commerce unless an FDA-approved application is in effect for it. Your sale of Cocaine without an approved application violates these provisions of the Act."

Yes, Cocaine is a provocative name. It was named purely as a PR stunt and it worked. (Sadly.) But no one is claiming that there is actual cocaine in the product. Note that the FDA hasn't taken action against Sunny Delight - and these people are selling cancer (or is it instant immolation) in a bottle! Imagine if a piece of the sun were to get into the hands of an unsuspecting consumer! Oooh! Or what about Victoria's Secret? What if her secret was actually cocaine? Sounds like we'd have to ban it, right?

Both the FDA and consumers at large are smarter than this, aren't they?

The real reason I'm a bit up in arms about the action taken here is that there is no law that I know of that prevents people from selling products named after illicit drugs. I remember there were nail polishes a couple years back that referenced illicit sex and drug use. Why didn't we ban them?

C'mon US and state governments - if you're going to ban something with the backing of the government YOU NEED TO PASS A LAW MAKING IT ILLEGAL. Until that time you're just using knee-jerk censorship.

So knock it off. Let Cocaine (the non-controlled energy drink) be sold. Figure out how to limit commerce in a way that isn't going to backfire (no "I know it when I see it" stuff) and put it on the books.

Namers across the land will thank you. Or at least I will.

And if I'm mistaken and there IS a law about names that glorify certain substances I'd love to hear about it.

Tate Linden Principal- Stokefire 703-778-9925

...but sometimes it can help.

VIMO - a search and comparison engine for finding doctors announced a new name in 2006. They used to be "Healthia."

I personally have no problem with the name VIMO - it evokes the concept of Wine for me - as in "Vino". This led immediately to a connection with the toast "To Your Health!" And that seemed to make at least a little bit of sense to me.

This, however was not what the company leaders apparently intended. Here is a quote from a VC blogger who wrote about it last year:

So the folks at Healthia were happy to announce yesterday that they have selected a long term moniker for their company (and without retaining a "naming consultant"). The new name Vimo evokes:

(i) vim, as in health, vigor, and vitality;

(ii) the Gujarati word vimo, meaning insurance;

(iii) the Swahili vimo, meaning measurements and also stature;

and, most importantly

(iv) the urban slang vimo meaning sexy, cool and impeccable.

I was unable to figure out where the blogger got the connotations from (The press release doesn't mention them) but I hope that the justifications he provides aren't the ones they used.

Here's why -

1. VIMO doesn't connect strongly to "vim." Why? Because Vimo appears to naturally be pronounced "Vee-Moe." While I don't condone it, if you wanted to make the connection with vim noticeable you'd have to play with capitalization - like "VIMo" or "VimO" - or you could force the correct pronunciation by using "Vimmo."
2. Given that the service is sold in the United States and that their target customer likely speaks neither Gujarati nor Swahili, the fact that the name has meaning in those languages means absolutely nothing to the consumer. Since the service being sold is a portal and not an end-use (e.g., they are going to find someone who will solve a problem - and that someone will require a discussion or visit off the website) there is no incentive to stay with the site long enough to have these definitions sink in.
3. The urban slang dictionary is notorious for having bogus definitions. Most of the terms in it appear to be from people trying to make up new trendy-speak so that they can say they started it all.

Still, this isn't a bad name - and I'd even go so far as to say it is a good one. Nice length, nice sound, fun to say...

The place where the name falls down (and where a naming consultancy can help) is in telling the story. Rather than telling people what the name evokes:

"Our new name, Vimo, communicates vim, vigor, energy and enthusiasm -- collectively characterizing our commitment to empowering consumers in their quest for reliable healthcare information,"...

... the leadership could make a stronger connection. Sure, the first three letters spell "vim" but where is the rest of that communication coming from? The letters themselves? The implication that wine is involved? And then there's the question of how "vim, vigor, energy and enthusiasm" characterize a commitment to empowering consumers to do anything. It just sounds like marketing-speak to me.

I can't stand marketing speak. As soon as I start hearing words like "paragon" or having a search engine described as enabling a "quest" I just tune out. Does anyone out there listen to this stuff? I certainly hope that the stories Stokefire builds actually sound like something people might say in real life.

Vimo is a fine name. Just give the bogus stuff a rest and speak with your own voice. Leverage the more obvious meanings not the hidden ones... and tell it like it is.

I wish you all a pleasant start to your day, and may you have the best of occurences coincidentally befall you as you progress towards the darkening hour.

Tate Linden Principal - Stokefire 703-778-9925

We had a client a couple weeks ago who was astonished that we would claim we could usually tell what era a corporate name was created. They seemed somewhat mollified when we trotted out the ".com" example - as a sign of the post Amazon.com Internet boom. They were a little more convinced when we brought up Flickr and the flotilla of corporate names with the missing penultimate letter.

Copycat naming isn't new in the corporate world.

I've gone back as far as the early 1900s and found examples. I'm sure there are more even earlier than that - we're just working our way backwards...

In the year 1900, the term "Pianola" came into use. A few years later Victrola and Crayola joined in. By 1928 there were almost 100 companies with the -ola suffix in America. For a world without much in the way of instant mass media this proliferation is quite impressive. Granola, Shinola, Coca-Cola...

What do these names have in common? To us it seems that they indicate a connection with what was new in the first third of the 20th century.

Think Motorola is an exception? It isn't. Registered in 1930, the company likely leveraged the word Motor (as in car) and ola (to reference music) as a way to carve out a new niche for music on the road.

The next time someone asks you if you know how old a company is you may want to take a look at the structure of the name. There's a lot to be found within the patterns you may find.

Tate Linden Principola - Stokefire 703-778-9925

Someone - we're not quite sure who it is that runs the Ubernamer site - rated our blog's name as better than two of the sites we think are the bee's knees - NameWire and Wordlab.

We're glad someone online likes the name. We'd heard a bit of disappointment from the masses when we moved away from Stoked Brands and the "Poking brands with sticks just to see what happens" line. One benefit of the change is that when we tell people the name of our blog they either blush or break out laughing. Or both. (We've had a bunch of requests to make tee-shirts and just haven't had the time to do it right. When you ask a namer to put something in print you're going to have to be patient!)

I personally am not quite sure what Ubernamer is measuring when he scores the names in question, but we do feel that our name is just right for our target market - the inquisitive marketer, linguist, or even an employee of a company going through a rebranding who isn't an expert, but has some exposure to the concepts or practice of naming and wants to know more. We're not a source for consistent news in naming, we're not here to help beginners create their own name - we're here to give people a window into how namers think, how names are created, and what sorts of things can trip up (or make successful) the process.

There is a quote I'd like to address from the Ubernamer's post:

So who wins this name war? Thingnamer. And yet, Thingnamer is not as interesting as, say Brandnama or, even, Brandaclaus. Learning: Portmanteau words work better as brand names. Not that any of that matters. At the end of the day, for whatever reason, all the three names being compared here have more clients than both Brandnama and Brandaclaus put together. Just goes to show, again, that a name is only a small part of the branding game. Unfortunately.

My thoughts:

1. Thingnamer vs. Brandnama vs. Brandaclaus - We're more partial to Thingnamer, but that may be because Thingnamer speaks to who we are and what we do more than the other two names. I could not possibly run a blog with either of the other names on it - Brandnama sounds like it's too cool (I may play at being cool, but I'm a name geek at heart), and Brandaclaus has implications that don't blend with who we are (we don't run an elf sweat-shop, and our work is most certainly not provided for free.) That said, I feel strongly that both Brandnama and Brandaclaus have a place in the blogosphere - and perhaps even in the corporate world as naming companies. They're going after different markets than Thingnamer/Stokefire does.
2. And more on comparing names: One aspect of evaluating a name versus the competition is determining the strategic fit. I'm not able to adequately evaluate who Brandnama and Brandaclaus are going after or what their goals are. I only know my own. If you've ever been to one of my lectures or presentations you've heard me say this before, but I'll put it in writing now: Yahoo is a pretty damn good name for a search engine. It is not, however, your best option for a funeral home. Thingnamer meets my needs and the needs of my target market better than any of the other names that have been mentioned. It is approachable, accessible to all generations, humorous, easy to spell and (based on our own proprietary scoring system) the best name we could find for what we wanted to do. Brandnama and Brandaclaus aren't me. Even if the names are better (and I'll leave that judgement to others) they wouldn't address my personality, my desire to say things as they are, and my vocabulary.
3. Portmanteau Words: We absolutely agree that there is a place for them in naming. They're a tool we use and and evaluate when developing names. They are not, however, the balm that turns a bad name into a good one. Thingnamer as a name doesn't break down into a portmanteau easily, and the full power of the name can only come across through the full presentation. "Thinamer" is a pretty crappy name. Oddly enough we've found that while using portmanteau words has the benefit of adding depth to a name, that depth is often gained at the cost of clarity and power. Not every portmanteau can be "SPORK" - which to us is nearly perfection for more reasons than we can list here.
4. On client count: You have to start somewhere. Also, it may be that the market in which you operate (Dubai, in this case - I believe) may be influencing your success. I'm not sure how the market is over there - and I don't know if writing in English helps your cause. We've worked on a single naming project in that area and had to develop a name in Hindi, not English.
5. On names only being a small part of the branding game. We actually like this fact. If names were the only thing that mattered then the world of marketing and branding would be hugely dull. We enjoy being a part of this complex process that links brands to consumers. There's far more of a challenge involved when you have to play nice with everyone else working on the brand. That's just one of the reasons getting the right name can be a significant investment - and can take larger companies months or even years to develop. If it were easy we'd be out of a job...

That's it. We wish the Ubernamer the best. Here's to hoping that they can open up the naming market in Dubai. After our experience trying to learn the finer points of conversational Hindi we've decided that the languages spoken in the Middle East and Asian markets are just a bit too much to take on.

Tate Linden Principal - Stokefire 703-778-9925

This week's New York Times, Boston Globe (and any other papers that carry Rob Walker's "Consumed") had an article featuring Scott Campbell - a NYC tattoo artist(e?) that's been making waves in the corporate world. He's done work for Nike, Camel, Volkswagen, ZZ Top, and more. Personally I'm dying to talk to him. Not just about his artwork (which is quite cool) but about what he thinks about the concept of corporate tattoos in general.



I've still be mulling over the whole idea of what makes a brand tattoo-worthy, and considering (much to my wife's and my religion's disapproval) putting a little corporate logo of my own somewhere the sun doesn't typically shine.

What intrigues me most about Scott's work is his emphasis on authenticity. For a guy working on very corporate projects it seems like authenticity is a difficult thing to maintain. This isn't inking skin, it's painting pictures. It is a very thin line he must walk - and I must admit he seems to be doing a good job of it.

Scott - if you're listening out there - I'm curious to know if anyone has taken the corporate work you've done for posters or signage and had you ink their bodies with it. Are there people with your cool Camel logo walkin' around?

Other questions to consider:

1. Is there a difference between the artwork done on behalf of a person and for a company? Is your process different when developing the design?
2. How real is the danger of losing the authenticity-factor when getting paid by Nike? How do you stay 'real'?
3. Among tattoo artists is there a level of respect given to a person getting a tattoo of their own design that isn't there if they choose a corporate logo or common rose/thorn type design?

I didn't say the questions made a lot of sense... they're just things I'm curious about.

If you're interested in this sort of stuff you might want to read this post about people branding themselves with the logos of the corporations they respect. I've heard Apple, Harley Davidson, and Nike are some of the most common tattoos out there - and there are whole websites dedicated to variations on each. The fact that most companies don't have this sort of loyalty fascinates me. Why aren't there people showing off their HP tattoos, or Safeway... or McDonalds?

I hope to have an answer to these questions later this year... but if you think you know the answer now I'd love to hear it.

Oh - and that Stokefire logo on this post - that's our new one! Here's to hoping that you can see the tattoo influence on the style...

Tate Linden Principal - Stokefire 703-778-9925

I'll be the first to tell you that I've got a really cool wife. She's stylish, smart, funny, and there's that whole thing about her carrying my unborn child that makes her all the more appealing...

Anyhow, my wife was flipping through a magazine about pregnancy and came across this great little invention that is basically a soft and stylish blanket with a short strap that links around the neck of a nursing mother so that the little tyke can drink in privacy. The product is made by BEBE AU LAIT - a very classy sounding company in this namer's opinion. Even the tagline, "nursing covers for chic mothers" points to upscale and stylish customers. So it rather makes me wonder what the heck they were thinking when they named this spiffy new product...



Hooter Hiders(tm)

Really. That's the name.

Apparently it got the name because some male friend called it that upon seeing it in use.

I must admit that the name is quite descriptive.

But, no, I don't like it.

My reasons:

1. When was the last time you heard a style-conscious breast-feeding mom refer to her life-giving breasts as "hooters?"
2. The disconnect between the word "chic" and "hooters" is huge. In fact, when searching the internet for "Chic Hooters" I found many hits. All of them seem to be porn sites that evidently can't spell "Chick." Imagine walking into a trendy boutique in New York... now ask yourself if you'd expect to see the bra section labeled "hooter holders."
3. If a husband is going to buy his wife something for her... assets... I'm guessing more often than not it is going to involve the displaying of said assets rather than the hiding of them. Why does this matter? Because the name "Hooter Hiders" is a name that I believe is more targeted at the male psyche than the female one. Think I'm being stupid? Ask yourself this: Why aren't there any companies marketing breast pumps as "Knocker Kneaders?" I don't think it has anything to do with the fact that men aren't good at spelling silent letters.
4. It is never a good idea to go up against La Leche League. Based on what I've read of theirs (and I do like 'em... I really do) it seems that anything that inhibits the fresh-air experience of breast feeding in public is to be shunned. The Courts often support them. Feeding an infant is pretty-much the only time a woman's breast can be publicly displayed in the United States while staying within the bounds of the law. Upsetting a bunch of lactating women by suggesting that they abandon their rights... yeah... not so smart.
5. You will never get any desireable spokespeople to stand up and proclaim your product is worthwhile. Can you imagine Oprah, Gweneth, or Angelina saying they can't live without Hooter Hiders? Anna Nicole (GRHS) might have been up to the challenge, but few others would dare.
6. EXTRAFUNTIMEBONUS Reason: The name logically doesn't work. Hooter (singular) Hiders (plural) implies one of a few things. Choose from a sampling:
   1. More than one of the product is needed to entirely hide one hooter
   2. Only one breast should be hidden
   3. The product is sold in packs (and thus must be referred to with the plural) like Huggies.
   4. A secret membership organization that advocates either:
      1. Going around placing one of their breasts in hard to find locations OR
      2. Finding owls and forcing them into said hard to find locations (presumably after aforementioned breasts have been removed.)

• Note that there's a pretty good reason they likely didn't go with the grammatically correct version of "Hooters Hider" since it would be homonymic with "Hooter Cider" and I'm thinkin' that wouldn't go over well.

There are a couple of ways that the name could work - but they're even more risky than I would personally advocate for

1. Get the backing of La Leche League and use this as a way to dissuede the populace from asking to have breast-feeding women cover their breasts. Make them use to "proper name" for the product. "Oh, you mean you want me to pull out my Hooter Hiders? Sure... just ask me to use it and I'll do so." Most of the people offended by the sight of a woman's breast probably will have trouble saying the word "breast" so I'm guessing that "Hooter" will be a near impossibility.
2. Market 'em to husbands. Instead of going for chic and trendy go for comical. Have the designs show a woman holding a big bottle of beer up to her chest instead of a kid.
3. Wait for the next "Sex and the City" type show or movie and pay major bucks to get the product mentioned in the script or used by one of the sexy progressive women.

If Hooter Hiders does choose to market to men I know just the professional race car driver to pitch the product.

Until then this one goes in my naming Misstep Hall o' Shame. (I may change my opinion of the kind folks at BEBE AU LAIT send us a sample and my wife can actually use it and also tell her grandma what it is. I think I'm safe in saying that she won't be able to bring herself to do so...)

Tate Linden Principal - Stokefire 703-778-9925

I'm not sure how other namers out there are approach the naming of associations, membership organizations and societies. Really. I'm not.

Here's why:

We're getting swamped by calls from associations wanting help recovering from naming projects - mostly internally led. They want help recovering from membership revolt or to head off what they see as an impending confrontation.

From what we can determine the causes for the alienation are from one of two things. Either the leadership team went off on its own to develop a new identity and presents a single option for the membership to vote on out of the blue - usually at the annual meeting... Or the leadership team goes to the membership and asks what the name should be - resulting in thousands of submissions, factionalization of the membership base, and no majority approval.

Membership organizations have a rather interesting aspect to the development of a new name. Rather than trying to attract dollars, the name is often better tasked in helping to raise the profile or morale of the membership. Organizations have come to us seeking help in making the members sound more credible, in finding new ways to refer to terms that are outdated, or to invent a word for a concept that is so new it hasn't even had terminology coined yet.

We're really enjoying the work - both on the creative side and on the membership-involvement side. The reason why so many association rebrands fail has more to do with not understanding how to involve the membership without ceding control than it does with finding the perfect name. Stokefire doesn't build perfect names and brands. There's no such thing. The best brands in the world are flawed. They do, however, have exceptionally strong aspects to them that outweigh the weaknesses in the current market.

So... word to the wise on association naming. Don't try to get your membership to name your association for you. It won't work - and the majority of your members won't like the name. Also don't attempt to force a singular identity upon your members - they'll mutiny. Find a way to involve membership in the process without allowing the masses to pull you in ten thousand different directions.

It's possible... honest. We're doin' it today.

Tate Linden Principal - Stokefire 703-778-9925

We've had this concept in our heads for quite some time. Or maybe it was just me that had it in my head. Anyhow, we're beginning to take the wraps off of our visual identity that was started way back in '06. We're not quite at a stage where I can show the designs online, but rest assured we're close. If we send you a proposal within the next few weeks you'll likely have a chance to see the refreshed brand in action.

So what is "Edgy but Approachable?" Well... it's tricky. We aim to be sort of like Janeane Garafolo but without the political extremism. It's the best effort we've come up with for getting our pre-contact impression into words. Sure, there's all that great stuff about expertise and brand knowledge, and the study of naming... but who are we at a party?

You'll note (when you see it) that our new logo actually looks quite a lot like a tattoo. That's no coincidence.

What do you folks think of the idea? Does it seem to fit with your idea of Stokefire? Does it make sense? Is it us?

And a random thought. I saw this great tattoo of a fly on a guy's shoulder in ID Magazine (the current issue.) As I recall, the text for the picture mentioned that ever since he got the tattoo people would come up and try to brush the fly off of him. If that doesn't (re)define edgy but approachable I don't know what does.

If only Judaism were a little more lenient on the whole tatt concept. Oh, and I suppose the wife would need to be a bit more lenient there too.

(I can say that, can't I? It's not a euphemism I'm familiar with, but I'm sure someone will take offense...)

There was a time long ago when the staff at Stokefire thought to themselves "Why is it that so many business start blogs, only to watch them fizzle and die?"

We were haughty. We were confident. We occassionally had an hour in our day in which we had time to think to ourselves how wonderfully haughty, confident, and gosh-darn right we were.

We are no longer haughty. Apparently haughtiness takes time. So do blog entries. Oddly enough, things that also take time include rewriting your entire naming process, going through a visual rebranding, responding to requests for proposals, and just plain getting your butt in front of people that want to do business with you.

We are humble.

And we now sort of understand. It happens because life happens. It happens an hour or a day at a time. Soon there's a week of no posts. And then two...

...and then you start getting notes from your clients and fans wondering what the hell happened.

We have some of the most incredible clients in the world - and we forget that one of the reasons they find us incredible (or at least they say they do...) is because of this very blog. When in the midst of a client workshop someone raises their hand and stops us - asking "when are you going to start blogging again" we know we've done something very wrong. We thought that focus on the client experience was paramount, but our clients were wanting to engage with us and see if there were lessons that our staff was learning while working on the project. They liked the fact we wove stories about them into our every day conversation. They wanted to see their name in backlights...

We were being stupid.

So... Hello to all of you out there who threatened to drain our laptop batteries if we didn't get back to it. Hello to my wife who barely stopped short of pointing out that if she can handle nurturing our unborn child in her belly while upholding our constitution and spending nights readying our home for the baby I can darn well invest some effort in keeping her entertained for five minutes of reading while she drinks her morning tea. Hello to Dana who I must also kindly beg to begin her posts again. Hello to Nancy, Denise, John, JT, Kevo, Florence, Mark, Jeffry, the five guys named Mike, Brent, Evan, Claude, and the rest of you that have been kind enough to come back regularly, comment and basically validate our online existence.

Hello blog.

I admit it. I've missed you.

And yes... I've got a whole lot to talk about. (Gotta remember to mention office space tomorrow...)

I'll start tomorrow. Promise!

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

I don't know about the rest of you name and tagline experts, but I received about twenty emails from clients, friends, and yes, even my wife about this article in the Washington Post yesterday. It's a fun read.

Here's what my wife sent me this morning:

On the radio this morning [she listens to the local NPR affiliate], the 7:30 factie was a list of taglines suggested by a DC blogger as the new DC motto. (The current slogan is "Washington, D.C.: The American Experience") My favorites:

Washington, D.C.: Less of a target than New York

Washington, D.C.: Guns now welcome

Washington, D.C.: More bloggers than rats

Washington, D.C.: Come for the frisking, stay for the wanding

Washington, D.C.: Experience the Confluence of Willful Ignorance and Power

Nice find, Sarah!

...and if any of you are wondering - we're not one of the PR firms hired to do the tagline work. We're not even a PR firm. Actually, we're kind of wondering why a PR firm would be involved in something like this.

I'm 95% certain that no matter what the tagline ends up being it'll be so watered down by focus groups that it'll have lost all significance.

I'm thinkin': Washington DC - Putting the "us" in USA.

How's that for bland? I could probably go even more bland and flat given more time... Save some money on the focus group investment...

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

In what I consider to be a very smart move, Nissan is looking at changing their current tagline. For some reason the tagline "SHIFT_" is not gaining traction. Of course, me being me... I'm going to spend some time telling you why it isn't working.

• The use of a special character in a slogan is just plain weird. I'm pretty sure it was meant to be seen as a blank for the reader to fill in, but that isn't readily apparent when read. It almost seems like something you'd see in a click-language.
• The idea that we could latch on to a concept that has no real identity (shifting) is pretty absurd. They've used the word to connote change, but the concept of change is one that can't define a brand. If your brand is in constant flux then you can't hang on to anyone that wants to buy your product. Think about it. Right after you're lured into buying a Nissan they go and change things up again and you're stuck being connected with a brand that no longer appeals to you. We don't want change - we want the stuff we want.
• Rule number 43 of taglines. If you have to resort to a special character or something you can't pronounce in your tagline you're not done building yours yet.
• Rule number 72(a) - If your tagline can be turned against you by the addition or subtraction of a single obvious letter you probably need to do some more work. The number of references to "SHIXT_" and Nissan exceeds 1500 on Google.
• There's such a thing as a tagline with too many meanings. There was nothing solid to latch on to here. Nissan didn't decide which meaning they wanted, instead choosing for it to mean the act of shifting, mental shift, shift in expectations, stick shift, and more.

What really gets me steamed, though - is that this could be a great tagline... for an internal effort. Nissan was (and is) hurting - and they did need to shift... but they didn't need to tell their customers. Why share the fact that your bottom line is hurting and something needs to change? Sure, candor is often a good thing, but when it comes to cars people need to feel that the company is strong. Who wants a regular-use car for which there is no longer an accountable manufacturer?

About two months ago I found a great document lauding the success of this tagline and showing how great it was that Nissan was able to use the same message internally and externally. It appears to now be offline. If I can find it in my files I will repost it here. It's a great read - especially in light of the recent talk.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

A Little Brittan. A Little Corner of New YorkAnyone walking east down Jane Street in the West Village yesterday morning would have known they were approaching the border. There were puddles on the road when the rest of Manhattan was bone dry and somebody had laid little sections of plastic lawn around the bottoms of all the trees. All right, we are a little ahead of ourselves here. Wrest yourself from your daydream and look at the little green street sign. It says Greenwich Avenue as it has done for generations. Never mind that the block is home to that little oasis in Gotham of British comfort cuisine, Tea & Sympathy. But renaming the block Little Britain is, in fact, exactly what the owners of the restaurant, Nicky Perry and Sean Kavanagh-Dowsett, have in mind. They are quite serious. So serious, they launched a petition drive last week to persuade the local community board and the Mayor to allow them to do it. There is nothing unsophisticated about their campaign. They hired a marketing company to create a website - www. campaignforlittlebritain.com - brought Virgin Atlantic on board as a co-sponsor and staged a press event with flight attendants and the English soul singer, Joss Stone.

It's pretty well known that when Microsoft wanted to develop a cool name for their new music player - Microsoft's attempt at taking a chunk of business away from Apple's iPod - they contacted one of the biggest branding houses in the business - Lexicon.

Lexicon developed the name Zune - a name that seems to connect with the word "tune" and has a "z" at the beginning of it. Lexicon's staff used words like "fast" and "full" (focusing on the zoominess of the Z and the roundness of the "ooh" sound) to describe what the name does for the product. When Lexicon talks about it the brand sounds almost well put together.

Steve Ballmer evidently didn't get the memo, however.

When asked what the name means he responded, "It means nothing. It's just a cool name." (listen for the quote in this YouTube video at about 1:01 into the clip.)

Sadly this sort of thing happens all the time. Someone, be it a naming firm or an internal asset, develops a name and finds all sorts of interesting factoids or associations about the name, goes to the trouble of creating an identity. The branding team embraces that identity and works hard to make it compelling.

But somewhere along the line someone forgets to brief the CEO. Or maybe they do brief him and he's got other things on his mind. The problem is that the CEO isn't actually involved in the branding process (or at least I would guess that is the case here.) If the folks at the top aren't involved and haven't been brought up to speed then all the work done by the branding team is pretty much worthless.

If I say we chose a name for the next new thing because it is laden with connotations and my CEO says it's meaningless, what does that say about the product, the name, the CEO, and me? Pretty much nothing good:

• The product doesn't have anything interesting enough about it to get the attention of the CEO - or he'd have been involved in the branding process
• The name isn't compelling enough to engage the interest of the CEO to the point where he knows what it means
• The CEO doesn't value the work done by his branding team and marketing staff enough to remember it
• The branding team produces work that gets ignored by the guy footing the bill. How good can the work actually be?

It's stuff like this that shows the importance of executive involvement and buy-in. Just saying you're willing to pay for a name isn't enough. You gotta be up to speed.

I wonder how many other naming organizations won't take a project if the top-level representatives of the brand aren't on board? We won't take a job in which we can't access the top of the pyramid. It wasn't always this way, but we've had issues just like this - where we build the brand and either the brand gets canned before launch or the launch gets completely bungled because the senior executives didn't read a positioning brief that clearly states the whats and whys of the brand - and instead went with gut instinct. Imagine the horror experienced by a marketing team that is ready to roll out a fun-loving brand identity only to hear their leader convey the importance of gravity and attention to detail just days before the rollout.

We've learned our lesson.

It's been quite a while since we would take on branding engagements where the top of the pyramid can't be found. In fact, we've even made senior executive sign-off part of our contract. We're not done until the CEO types can convincingly represent the brand identity. If they don't believe in and understand the brand then we've still got work to do.

Side note: Just because the CEO understands the brand doesn't mean that it will be successful. New Coke went down in flames even though the company leadership was thoroughly behind it. Bringing customers and membership along is a different issue - and one that we've addressed in the Optiva threads.

I'm sure other namers have some horror stories here... Maybe someone else can share. I'm especially interested to hear from Lexicon about how they responded to the Ballmer slip-up.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Monster launches new product

Monster Worldwide Inc. launched a new recruitment media product designed to aid employers in seeking people who are not actively looking for a job.

This one is courtesy of YouTube.

The name is M5 Industries., but evidently Adam Savage was hoping for something a little more British...

The tale of the name picks up part way through Adam's answer to an unheard question.

This is an example of what can happen when you don't do the required research when developing a name. Memory is a funny thing, ain't it?

My guess? Though he says he was going for a reference to James Bond's tech shop (MI6) I think he probably was remembering their Secret Service (MI5). Additionally, in the US we really don't use "MI" for anything - but we do have a fondness for guns like the M60 and fireworks like the M80. There also might be a little bit of Europe in the name if you consider the BMW M5 as an influencer.

I'll call this one "Plausible."

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Tech products get a shot of bling with the new line Active Crystals which named between a partnership formed between Phillips electronics and Swarovski Crystals. First itmes to come out will be a flash port and headphones. Smiliar items that use the Swarovski crystals can be foundn on shinyshiny.tv.

If you have a product that needs a name you probably have at least a few ideas about what that name should be. Great. Chances are good that before you find someone like us to name your product (or company) you've actually written down a few of these names and played with 'em a bit. Maybe you've asked other people what they think about your potential names, even. Perhaps you and your peers throw a code name or working name back and forth as you work on your project just because you have to call it something, right?

Well, that's fine. But you should be aware of a couple things that are happening while you're doing this.

First, as noted in Monday's rant about cool code names, you're setting up your clients for a disappointment.

Second, and more importantly, once you begin to use a code name, working name, or even if you just start bouncing some ideas around in your mind you're beginning to lose the objectivity you need to name your project well.

Recently one of our clients came to us with just this issue. After months of considering names internally they were stuck. They hadn't chosen a name yet, but they'd been playing around with the same group of names for many weeks.

After our first round of naming the client was disturbed to find that some of their favorite pre-existing names had some rather large problems to overcome. For instance:

• The nonsensical word that they preferred happened to mean something in a foreign language that would limit their ability to own the word locally or globally
• The word has no meaning or connotation amongst the target market
• The word doesn't allign with the goals they've set out for the name or the company in general.

And there was more to it, but I'll leave it at that.

The real issue we had to overcome wasn't that they were in love with the name - it was that they'd become so familiar with the name over time that they couldn't objectively evaluate the difficulties that their clients would have in saying it, reading it, or understanding what it means. They'd come to embrace the term as catchy, when in fact it was downright awkward.

Think about it. You invent a term - say... "Cobonovirtuate" and you think about that term for months. You say it every few hours during the day. You go to sleep thinking about it. You use the term to reference something important in your life. You think of words that rhyme with it.

After those months have passed you are so familiar and comfortable with the term that you think it is the most natural thing in the world.

It can be tough to hear, then, that the name is flawed. I give big kudos to my client for trying to see past their familiarity

In fact... They're still not through it. But I'm rooting for 'em big time.

And if they don't see past it? We're gonna build 'em the best damn support structure for a flawed name that we can.

But, yes. Still rooting. (And perhaps next post I can address some ways to avoid sticking the wrong label on to begin with...)

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

A good friend sent me a link today to an (expired) vote on what to name Adobe's new "desktop runtime." For the record I have no idea what a desktop runtime is and I really don't much care to invest the time to find out. The key here is that it was given a pretty cool code name by the folks at Adobe prior to launching the full product. Here's what Adobe Labs has to say about the product and code name:

Apollo is a cross-OS runtime that allows developers to leverage their existing web development skills (Flash, Flex, HTML, Ajax) to build and deploy desktop RIA’s.

All you developers out there probably now understand what the product does. I'm still clueless. But that's beside the point. The point is that the code name "Apollo" is still pretty darn cool.

Now the downside.

Adobe is now in the position where it must alienate the developers that have been working on or hyping the product code named Apollo. Why? Because Adobe can't use the name, and doesn't want to come right out and say that they were foolish and didn't check the US Patent and Trade Office before they started using it. If they'd checked they'd have seen over 1300 live and dead marks pertaining to the word.)

Mike Chambers - Sr. Product Manager for Apollo over at Adobe - says as much on his own blog when you read through the comments (starting at about XIII or so.) Sez Mike:

Hehe... Yeah, I like Apollo too. Just remember that there are a lot of considerations when choosing a name, not all of them in our control. (for example, is it already in use, is it something that we could trademark, etc...)

I've said it before. I will continue to say it in perpetuity. Code names that have any meaning at all are bad.

1. If they have any meaning that pertains to the product or its goals then the intended audience will latch onto that meaning and identity.
2. Once the audience has accepted the code name they'll raise a huge cry when you try to change it. (Apollo is a cool name. It's just a name that they can't have.)
3. Typically companies don't want to look like idiots so they refrain from giving the real reason for the change from code name to production name (A.K.A. "we were too lazy to do a five minute search at www.uspto.gov to figure out that we were going to have some big problems pushing this name through legal.") Kudos to Mike for letting word get out in a friendly and informative way.
4. ...of course, if the code name misses the mark (as did Google's initial name of "Backrub" - which was meaningful, but rather awkward) then all you've done is weird people out before you try to convince them that you do in fact have a cool product on your hands.

So - if your meaningful name hits you've got a battle to reorient your clients to the new identity and if it misses you've got to start all over again with a new image. I'm not seeing a benefit either way.

If you instead have a policy of naming every product after something innocuous (and gods are not innocuous, by the way) or - even better - don't give your product a code name and instead push to get the real name reserved as quickly as possible then you almost all of the potential headaches.

You've still got to find the right name, however.

If only there were Thingnamers in the world to make things even easier. What a wonderful world that would be...

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

InstaGreen Tea Beverage Mix is a vitamin-packed green tea product that delivers EIGHT TIMES the antioxidants of regular green tea.

To deliver this punch, Jackie Chan, kung-fu master, backs the product with his name and verve.

Starbucks to launch its own music label named Starbucks Records. It is unlikely however that they will sell any records at all that the name is just marketed to consumers who remember the vinyl days of past. Paul McCartney rumored to be the first to be signed. Full story here.

In a Global Marketplace, Claiming a Name Becomes an Art in Itself.

When a snazzy new product goes on sale in many countries, its name must be one of a kind. Yet today it has become increasingly difficult to find a name for a company, a product, or shade of lipstick that has not been taken.

Frequent readers will know that I've got problems with the way most organizations utilize taglines. The typical company uses their tagline as a way to fit in rather than a way to stand out. Consider the following examples:

1. Making your dreams a reality (or) Turning your dreams into reality. With over a million hits for the combinations on Google it's clear that the slogans aren't doing a thing for the firms that use them. And also note that there's nothing at all here to tell us what industry the firm is in.
2. Customers are Number One! Yep. And if they weren't you wouldn't be in business.
3. Creativity. Strategy. Execution. Really this is a reference to the trend to have three single words as the tagline. No one ever pays attention to it. And it sounds reeeeeally pompous.

I was asked what I thought led to strong taglines last week and after a few minutes of thought I came up with this:

The best taglines have a few things in common:

• They represent the brand spirit
• They specifically apply to the company using the slogan - to the exclusion of any other company in the industry
• There's something unexpected or unique - perhaps rhyme, interesting word choice, or an attitude that hasn't been seen in the industry. It has to have at least a little risk.
• They address a specific audience and are meant to drive this audience to do something (like buy the product, think about particular qualities, talk about it, bug their parents, or something else.)

I was also asked whether there was a test that could be applied to determine if a tagline was great. I think that longevity comes close, though longevity isn't a requirement. Certainly there have been some powerful taglines that were created for singular events.

In some industries (such as with automobiles) you'll find manufacturers changing the tagline every year or two. Sometimes this can be good, but usually it is a sign of a major problem. Just look at what Buick has done over a four year period:

2001 - It's All Good 2002 - The Spirit of American Style 2004 - Dream Up 2005 - Beyond Precision

I challenge any of you to find the common brand theme or thread here. I see optimism, patriotism, creativity/aspiration, and accuracy. How do these ideas come together in a cohesive brand package?

Answer: They Don't.

I have a feeling that we'll be seeing yet another tagline from Buick soon - as they realize people don't buy Buicks for their tight handling or precise fit.

Contrast this tagline churn with what Saturn has done:

1990 - A Different Kind of Car Company 2002 - It's Different in a Saturn 2004 - People First 2006 - Like Always. Like Never Before.

Common threads? How about 'being different by valuing the relationship with the buyer/owner'? Every tagline references that in some way. This isn't tagline churn because the previous one was ineffective, it is churn that brings out deeper aspects of the core brand.

If you're going to invest in a new tagline every few years shouldn't you at least make sure that each one builds on the last?

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

AgroLabs, Inc., announced today its new product line of single-serve, exotic The lead item in the Bali Island line is White Peach Juice made from peaches grown only in China.

Huh.

We've got a fun challenge coming up in the next couple months. Another membership organization has selected our team to help them rename.

The challenge? They've got a four letter 'acronym' with letters that no longer represent what they actually do. At one point the letters were an initialism (like "GE" stands for General Electric) but the way in which the group described themselves has changed (as if GE changed its description to Mostly Lightbulbs And Electronics but neglected to move away from "GE".)

The biggest hurdle in most naming cases like this is to make the membership a part of the process. How do you make 5,000 members feel like a part of the process and still end up with a singular name that meets the needs of a diverse organization? If you neglect to bring the membership along for the ride you can end up with a revolt or a failed vote. If you do bring the membership along you can end up with factionalism as various constituencies lobby for their own approach and views.

Our approach is to involve the membership from the very beginning. It was the membership that asked for the new name here - and we're going to listen to everyone that wants to participate and guide us in the crafting of the new name. Rather than ask the membership to suggest the names, we ask for their input as to what they want the name to do for the organization. Sure, we'll take name suggestions too, but we want to be sure that any name we consider will meet the needs of the membership as a whole. By keeping the goals of the name distinct from the name candidates we enable the membership to make an informed choice when making a vote. The impulse to pick a horse and root for it to win gets pushed down by the more objective decision to determine which horse best fits the job at hand.

You don't want to choose a racehorse when the job at hand involves plowing the field.

Thankfully, in our experience we find that memberships are very good at making decisions like this when presented with the facts and context they need to make an informed decision. It's only when you don't give them the tools to evaluate the names and the opportunity to affect the outcomes that you end up with major problems.

Our friends over at ZilYen brought us into this project and we're looking forward to working closely with them to develop the final pieces of the brand they've already begun to solidify. And a big howdy to the project leaders at the organization (Jill and Lander) as well. We'll see you in a few weeks!

Tate Linden (and team) Stokefire Consulting Group 703-778-9925

Retail giant Federated Department Stores, Macy's Cincinnati-based parent company, made that move Tuesday, announcing that its board will ask shareholders to change the parent name to Macy's Group Inc.

...I'm sure I could think of a better parody given time, but... well... this result doesn't really fill me with joy.

Actually, it wouldn't have mattered which way the vote went - the fact that the credit union was unable to disclose the real reason for the name change (hint: it probably wasn't just confusion) meant that the membership didn't have enough data (in either vote) to cast an informed ballot.

While I don't have 100% confidence that the University gave an ultimatum to the CU, I'm more confident in that cause than I am in any other. I'm pretty sure that if this cause had been disclosed initially the name Optiva would've been accepted more easily. In my casual perusal of online commentary I've found that many of the complaints about the new name reference the fact that the old name was the whole reason that they were a member in the first place. Many wanted the strong tie to the University and thought it was almost criminal to tear it away.

But what if the CU had been able to communicate that they had to disassociate themselves from UofI?

Imagine if Weber Marketing Group had been able to work with the full membership to find a way to honor their desire to feel connected to the school? Disclosing that the university was trying to protect its brand (saying, in effect "you don't have to go home, but you can't stay here") could've brought a rallying cry from the membership instead of a cry of foul play.

This is not to say that a naming contest was the right way to go - but certainly offering members a chance to contribute to the identity - to make sure that the new identity at least addresses the values the membership holds most dear... that would've been worthwhile.

At Stokefire we're approached occasionally by membership organizations and non-profits that wish to have their leadership team develop names without involving (or occasionally even informing) the membership until it is time to vote. While we may offer consulting support for these organizations we've never taken on a full naming project under these terms. (And FWiW, a good portion of our consulting effort goes towards trying to persuade the client to involve the membership and be as forthright as possible.)

This Optiva re-vote seems to validate our take, no?

Kudos to OptivEx for beginning to tell the full story, to the membership base for showing that there are consequences when an organization becomes disassociated from its membership, and yes, even to Weber for weathering the storm.

To those that find it surprising that I might not be ripping apart Weber... I find it interesting that no one has ever questioned whether the name Optiva was one of the top candidates suggested by the Weber team. Maybe that's because not many people know what the naming process is like. I don't have inside insight into how Weber runs their projects, but when Stokefire works with clients we present numerous candidates and make suggestions as to which are the best for various purposes. We've had a few clients go through the process and select a name that we think is a poor candidate (or that we didn't develop.) The client still has every right to disclose that we were the naming expert for the project - and it isn't likely that we would ever mention publicly that we advised against selecting a name our clients end up with. (Dissing clients - or making them look foolish - is never a good thing.) Our goal is to advise our clients as to the strongest identities available and then to do our best to support the identity choices that our clients make - even if they don't exactly follow our advice.

A few links for you:

I have enjoyed (albeit wincingly) reading the opinions of Nicholas Johnson and see them as an example of what happens when a really smart guy who cares doesn't get enough access to the information he needs. Today he provides an overview of the second vote and links to areas where you can find more backstory. Any CU or membership organization considering a top-down naming effort needs to read Mr. Johnson's words before they go through with it.

I've also watched Michael over at Popwink as he has opined on the issue - today just summarizing the final vote and showing some snapshots of the CU's home page before and after the vote.

[Edit - Thank you to JT the 'Hawk-eyed' reader who noted that I've been watching hermits rock as well. Greg's post today has some interesting quotes from the event last night.]

The story was also picked up by the Iowa Press Citizen and what appears to be another site owned by the same folks - HawkCentral. Both sites have comments enabled and the boards are heating up quickly. My quick Google search found no other news outlets covering the vote.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Can nicknames serve a purpose other than to make you look foolish in retrospect? (Did I really let people call me by the name of a small fried nugget of processed potato bits? Yes... yes I did. But in my defense I was only three.) Apparently they can.

Ernest L. Abel, Ph.D. and Michael L. Kruger from Wayne State University found a connection between the use of nicknames and living longer.

Here's the abstract from their report:

We investigated the effect of having a nickname on the longevity of major league baseball players. Ages of death, birth year, and career lengths of major league baseball players who debuted prior to 1950 were obtained and we compared longevities of players with nicknames with those who did not have a nickname. After controlling for these factors in analysis of covariance, there was a statistically significant increase in longevity of 2.5 years associated with having a nickname. Players with nicknames (N=2,666; 38.1 %) lived an average of 68.6 (±15.1 S.D.) years compared to players without nicknames (N=4,329; 61.9%) who lived an average of 66.1 (t16.1) years. We attributed this nickname-related effect on longevity to enhanced self-esteem.

Reprints of the report can be requested via email to: eabel@wayne.edu

While I agree that a name can have major impact on the success of a product, person, or business, I'm not sure that this report is throwing strikes.

I have to wonder how self-esteem can be quantified when the only variables controlled are age at death, birth year, career length, and whether or not they had a nickname. I did not read the full report but would imagine that there are better ways to determine if self esteem is a factor. Consider the more tangible variables of:

• Salary rank (versus contemptoraries)
• Stat rank (versus contemporaries)
• Inclusion in team or league hall-of-fame
• Records held (and for how long)
• Position played (since some positions may be more likely to have nicknames than others - and each position requires different physical skills and body-types)

My feeling on this report is that there is some confusion between a "nickname-related effect on longevity" and another cause (the real one) that the nickname is also caused by. It could be physical attributes, increased skill, or something else. The fact is that people who get nicknames typically have something different about them (as proven by the fact that there aren't many ball-players called Joe Average.) Maybe these differences are the cause rather than the label that we put on them...

How does this apply to the world of branding and naming? When looking for true causes for success or failure it helps to look deeper than just the surface. I've found that many of the best-named companies aren't just named well - they're responsible for great products and they're managed well too. The name is the crowning achievement rather than a mask to hide a weak product.

A great name can help a company with other differentiators stand out from the crowd. It can also help a company stand out in an a commoditized industry. But as I often say, giving a piece of poo a great name may get that piece of poo a lot of press, but at the end of the day it will still only be a very well named piece of poo.

(You'll note my use of three-letter words instead of four. With the baby on the way I'm having an irrational fear that the kiddo will read this stuff and blame me for a nasty swearing habit.)

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Introducing Meth Coffee. This rather controversial named product is marketed as a high caffeine beverage that provides an intense buzz and cocoa-tobacco finish. The "Meth" branding could generate a storm of publicity for this product in the same way that the use of the word "Cocaine" did for a recently launched energy drink.

We had a discussion yesterday with a prospective client that uses an acronym as their name. Or it used to be an acronym. Now it is just a few capital letters that have absolutely nothing to do with the organization. At some point in the last few decades the words used to describe organization changed (no longer matching the letters in the acronym) so they had to adjust the way they referred to themselves. The acronym became an anachronism.

Imagine a company called the National Record Player Company - that goes by NRPC. This name would serve them well through the 1980s - at which point the company switched away from record players to things like CD players, and soon after that to DVD players.

Kentucky Fried Chicken had a problem similar to this when they decided the word "Fried" held too much baggage. They are now officially named "KFC" and the letters themselves have no official meaning anymore.

If you owned NRPC what would you do? Would you keep using the letters as you've been doing for decades because that's how people know you and there's strong brand recognition (even though the letters have had no words behind them for three decades?) Would you attempt to kluge together new words that fit the letter pattern better than the old ones (like BP did with Beyond Petroleum?) Or would you ditch the acronym and go for a brand new name that better positions you for the next three decades (while potentially honoring your past at the same time... but no pressure, of course?)

Each approach has its advantages and disadvantages. Each one will be loved by some and hated by others. Just take a look at our own blog and you'll see that major backlash can occur when nothing other than the name changes.

Membership organizations are particularly vulnerable to backlash when even the slightest adjustments are made to the brand. Today's society defines people by the company they keep. When an entity with which people are associated changes it reflects on the the members themselves. For naming this means that people who associate with an organization in part because of the name (perhaps because it is their alma mater) will not respond positively to a name change without a significant amount of justification and participation.

When was the last time you heard of a company or organization with a strong brand and lengthy history that renamed itself and received unanimous accolades? I certainly can't remember one. There's always dissent (though I believe that dissent is a good thing - but that's a post for another day.)

Off for my second cuppa joe.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

I just watched an advertisement about five minutes ago for Special K2O - a fruity protein-water drink.

I am truly saddened for 2(oh) reasons.

First, it is my belief that this is an unwise brand extension. I'm sure that some executive at Special K Headquarters thought that this was a logical step - probably using a justification like: "People eat Special K to get their vitamins, so it makes sense that people will think of us when they need a healthy drink. It's like a fruity breakfast in a bottle you can drink any time!"

The problem with this line of thinking is that people typically don't drink protein water for breakfast - and breakfast is what Special K is most strongly connected with. You'll note that Special K hasn't moved into the frozen dinner aisle, and has avoided developing lunch meats... They're strictly an early morning thing.

Think about Special K for a moment. What are the qualities that come to mind? For me I think of crispy flakes accompanied by cold milk. I also have a secondary response connected to healthfood (albeit processed health food.) The only connection to fruit I may have is via my addition of a banana or strawberry to the bowl (though I'm sure Special K has experimented with fruity cereals and breakfast bars.)

This isn't brand extension, it is brand dilution. I expect we'll see this product disappear (or get rebranded) within a few months.

The second reason I'm displeased with the product is the name. Even upon reading or hearing the name I'm not quite sure how to spell it. Do a search on the (presumably) correct name via Google today and you'll get approximately 850 hits. Now try a search with the "Oh" as the number zero. As of this moment there are at least 10,300 mentions. That means that less than ten percent of the people trying to write about the product are actually getting the name right.

The folks at Kellogg didn't factor in a major linguistic change that began in the 1990s (or perhaps earlier) and really took hold in the last couple years with Web 2.0. When a word ends with a phonetic "oh" sound most tech-savvy types will assume that the sound refers to zero. "Two dot oh" or "two point oh" (and even "two oh") have strong connections with numbers, not letters.

You know there's something wrong when your own investor site gets the name wrong.

Special K20 Protein Waters deliver five grams of protein per 16 oz. bottle with 50 calories. Special K20 is available in three flavors: Strawberry Kiwi, Lemon Twist and Tropical Blend. Suggested retail price for four 16-ounce bottles is $5.99.

I admit that the product name is saved somewhat by the fact that most buyers don't need to spell the name to buy it. The supermarket (thankfully) doesn't require you to spell the products before purchasing them. I can think of some specialty ice-cream brands that wouldn't make a dime if spelling mattered in brick & mortar product sales.

Still... don't you think it odd that 92 out of 100 mentions of the product don't actually mention the product? Add in the fact that specialk20 is camped and the correct product name (as of right now) is still available for registration and you've got a strong indicator that something is very wrong.

What do you think?

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

 

 

XM and Sirius Satellite Radio announced that they're confident they will be a single company by year's end, but they haven't decided what they new entity would be called, nor the location of its headquarters.

 

BioPharm Informatics LLC, a premier provider of Laboratory Information Management Systems consulting services and lab technology solutions, announced today that its name will change to LabCentrix^SM. LabCentrix is a coined word that connotes putting each lab at the center of everything the firm does to ensure the very best technology solutions are deployed for each customer.

I'm starting to get worried.

In the last few weeks I've noticed more people are asking me about focus groups. Every couple days a client or prospect suggests that we use focus group data to either:

1. confirm the direction we should take for a rebranding effort - or
2. confirm that the name(s) we have developed are worthy of launching

Color me displeased.

Those that know me well can probably pick out the word that annoys me in both suggested uses. The word is "confirm."

Focus groups don't confirm. Focus groups just focus. You give them something to discuss and they discuss it in ways not done in the real world. Unfortunately many companies use the results of focus group testing to change their strategic direction, target audience, or even their name.

I recently talked with a financial firm that used "reliable focus group data" to determine that the thing their customers wanted in a financial institution was trustworthiness and financial stability. Great... except that I'd guess that these same qualities have been identitified by every other financial firm in the country. By saying these same things about themselves they disappear into the mess of standard-issue companies.

I absolutely abhor hearing companies and organizations espousing trust as a primary virtue. They end up looking like NAR - who decided that they should shout about the ethics training they give their agents because their focus group data showed that people don't trust real estate agents.

How many of you would buy from a used car salesman that repeatedly told you that he took ethics training - and told you stories about how trustworthy and friendly he was?

Very few companies know how to use a focus group correctly. It seems counter-intuitive to use them to find new ideas, but that's the only thing we've found them useful for. Instead of asking what is important to a focus group - why not ask:

• What is it that we do differently than other companies
• Why did you choose us over the competition
• If you didn't use us who would you go to for our type of services
• Why would you choose them?
• What could the competition offer you to entice you away from us?
• Is there something that we do today that if we stopped doing you'd leave us?

Get people to discuss the stuff that really matters. No one selects a bank because they're the only bank that is trustworthy. They're all supposed to be that way. If everyone is supposed to do (or be) something then why say that you do it?

Here is my plea: Stop trying to confirm your ideas with focus groups. You will rarely learn anything other than how smart you are (and you'll wonder why your smart ideas don't work.) Instead use them as a tool to help you come up with new ideas.

How do you know when you've got a new idea? Take the output of the focus groups (using questions like those above) and compare the answers to your own internal responses. Then look to your competition and see what they're saying in their marketing. If you've got output that isn't being used elsewhere in the industry and is underappreciated at your own firm you've got something that could actually bring positive change.

Ideally the output will focus on things that are the opposite of what your competitors state. Like "we like you because everyone else wastes our time trying to be our friend and you just take care of business and let us get on with our day." That's a market opportunity waiting to be exploited.

I will guarantee you that your new idea will have nothing to do with "trustworthiness."

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

You'd think that enough had been said about the renaming of the University of Iowa Community Credit Union to Optiva (effective March 1, 2007.) Even our little corner of the world racked up dozens of comments about it.

A new controversy (or perhaps the old one) has erupted and a revote is on the way.

If it isn't clear yet, there's a lesson here. That lesson is: Renaming is Hard.

As for my opinion on this whole thing... I'm a bit confused. I don't understand why the folks at the credit union didn't more vocally support (or at least listen to) the people upset by the name change. Sure, I'm not particularly pleased by the name "Optiva," but if I were a member I'd at least want to have my opinions made available to other members and discussed via the membership pipeline.

The justification for the name change is that people were confused by the old name. Folks thought that it was only for alumni and students when it is in fact open to everyone. Fair enough. But I question whether the name is the right thing to change when facing this sort of confusion. This credit union has a huge and vocal group of people that want to be associated with the university - and this group of people grows every day. It wouldn't be difficult to adjust something like the tagline or even create an ad campaign to solve the problem. In fact it would be cheaper, easier, and more practical.

You'll note that the company made no mention of financial problems or legal issues - just confusion.

I'm getting confused myself now. Why would an organization that benefits from a huge number of rabid fans and alumni ditch that association for something innocuous and Latinate?

Weber Marketing Group did their job in creating the identity, but I'm not certain that if confusion is the primary mover a new identity was the right response. No matter how great Weber's work was it wasn't going to solve the confusion and still maintain the same strong tie to the University.

So the real question (at least to me) is what the real reason for the name change was. No one throws away millions in free advertising and positive associations just to solve confusion. If that is honestly the cause then I'd suggest that the leadership of the CU needs a lesson in economics.

I'm pretty sure they've got Econ 101 covered, so that means the answer is elsewhere.

What would make a CU change its name without putting up a public fight? Let me know your thoughts. I have my own ideas, but I'd like to hear yours first. If you could name your own business after your alma mater and benefit from that association every time the name was mentioned in the press - wouldn't you? What would make you change?

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Coty Inc., the world's largest fragrance company, announced today the creation of a new global business unit which they have named, Coty Beauty, which will combine the mass businesses of the Americas, Europe and Asia.

Two concepts that I thought would never successfully mix: anything involving the word "viral" and my nether regions.

I have been proved wrong.

(Please note that I am going to do my darndest to make this a PG-13 post. Maybe even G if I can find a way. If you are offended by "Hoo Has" and the like you may want to surf elsewhere.)

In what may be one of the most unusual successful viral marketing ploys, Philips Norelco has launched shaveeverywhere.com - a site dedicated to getting men to shave... well... everywhere. Backs, buttocks... and a couple other things starting with the letter b. And throw in a couple "p" words too.

The product they're pitching is the "BodyGroom" - a razor specifically made to shave you all over. I'm not quite sure how this particular razor was modified from, say, any other electric razor on the face of the earth, to perfectly shave your business, but it certainly is causing a stir. Thousands of bloggers are talking about it already - and it was mentioned in the Wall Street Journal yesterday as well.

More intriguing to me is the fact that the term "Optical Inch" is spreading like wildfire too. The website with the name is already camped and for sale. There are hundreds of bloggers talking about it.

But why? Why is it that an optical inch is desireable at all? This strikes me in just about the same way that the logic used by guys with combovers and toupes use. Something akin to "Hey, if I wear my hair just right I might fool people into thinking there's more here than there actually is."

This line of logic is one that doesn't sit well with me. Long ago I decided that the moment I had an urge to start parting my hair near my ears I would shave it all off. As you can see this moment has come and gone.

Men of the world -consider this: You may be gaining an optical inch by using this new wonder-product, but (hopefully) at the end of the day the final method of measurement isn't going to be visual.

In establishing your brand it is often said that you want to under promise and over deliver. I think that this product (and its marketing method) are ensuring that its clients do the exact opposite.

The ad campaign is in my opinion a good one. The brand that they are building, however, seems critically flawed. I don't think I could ever willingly associate myself with a company or product that so overtly preyed on a man's insecurities with a solution that so clearly didn't help the situation.

That said, I am involved in open-source research that could make this "Optical Inch" laughable. Get 'em to stand back a bit and who knows how big the "benefits package" could get.

Operators are standing by.

At a distance.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Oklahoma Farmers Union Mutual Insurance Company Changes Name

The name change affects only the mutual insurance company that carries the Oklahoma Farmers Union Mutual Insurance Company label. See video of announcement.

Stokefire's chief Thingnamer (A.K.A. "me") is in San Francisco this week for (among other things) the first meeting of a huge group of folks that do what I do for a living - name stuff. I'm staying at Hotel Triton - a boutique owned by Kimpton.

Kimpton's slogan is "every hotel tells a story" so I figured I'd try and figure out what the story is at this one. I recently helped another boutique hotel create their own story, so I'm particularly interested in the topic.

Here's what has happened thus far:

• We called ahead to ask if we could get early check-in. They couldn't promise it, but said they'd try their best. We were very thankful for anything they could do.
• Pulled up in front of hotel at a sign saying "valet parking" for Triton. We got out of the car and for two minutes wondered where the valet was. They did show up. Our car is now being kept in an extremely safe place. At least it should be for $37 a night.
• We walked into the lobby (very colorfully decorated) and up to the desk where we were asked for ID and credit card. They told us about the schedule at the hotel and welcomed us while preparing our room keys. We asked some questions about the decor and neighborhood - the staff was highly knowledgeable. Kudos!
• The elevators are lit with deep blue and purple lights. Tres cool.
• One of the room keys didn't work, but we got in anyhow. The room was a bit dated and scuffed. And small. But this is San Francisco - so it's expected.
• Five minutes after we checked in there was a knock on the door and a very friendly gentleman gave us a note, a bottle of water, and six chocolates. Talk about service. Here's what the handwritten letter read:

Thanks for joining our KIMPTON IN TOUCH program! Should you need anything, please do not hesitate to contact us! Enjoy!

- the Triton Family

I was very impressed until I realized two things. First, I hadn't registered for any program, and second, my name wasn't Mr. Gray - the man to whom the very kind letter was addressed. This did not, however, keep me from being appreciative, nor did it prevent me from tasting the very fine gifts. In my defense, I didn't actually catch the error until after I'd sampled both.

• The bathroom has an unintended extra bit of entertainment. The toilet isn't particularly well bolted to the floor, so when you sit or adjust your position there's a bit of a thrill. Will you fall in? Will the toilet tip? Will your unmentionables be unpleasantly moistened? We informed the front desk of the issue and await any potential remedy.

The story thus far is a little hard to read. I can see that a lot of thought went into certain things, like the decor, the attitude, and even some of the personal touches - but the execution isn't really there. Sort of like a puzzle that has pieces that just don't quite fit together right.

I didn't spend any time looking into why Triton was named Triton - though there's a mythological green-patina guy in a little fountain in front of the building, so I'm guessing there's a story there that I could learn if I wanted to. I haven't been compelled to look into it yet. (I'm pretty sure that's not a good thing. I'd love to have a story behind a boutique brand... that's the whole point about boutiques - they've got personality and a story...)

More interesting to me was that most of the materials given to me upon check-in (including our keys, our welcome pack, and the KIMPTON INTOUCH program materials) had no mention of Hotel Triton at all. There's no real effort to create an experience here - just stuff to point out that you could also be having an experience at other Kimpton locales.

Why would a hotel conglomerate allow an owned hotel to have its own name and yet not allow them to personalize the experience down to the way they communicate with their clients?

I think my perception of this place would be better if they (Kimpton) had avoided one of the things I find truly annoying about many service industry marketing campaigns. Rather than showing me that they've created a place I'll enjoy they instead tell me that they've done it. Here's the quote that came along with my card key:

Our Hotels embrace their own unique story to create a unique guest experience with only one person in mind. You.

This is complete bunk. If each hotel has its own unique story then each hotel is probably going to appeal to a different type of person - many of which are explicitly not me. Got a hotel that plays hard rock? Not for me. Got a hotel all done up in pastels? Not for me.

I'm not sure where this idea that personalization on a global scale is a good thing (or even possible) got started, but it has got to stop. It is a logical impossibility.

You can and should build a hotel experience that focuses on creating a memorable guest stay for every guest. You cannot build that brand by saying the experience was expressly created for every individual in advance. Customization is only effective after you establish a relationship. Customization beforehand means you're probably going to give me a product that doesn't fit.

I think Kimpton would do well to step back a bit and let Triton try to spread its wings a bit. The fact that the two identities don't know how to relate to each other (Triton coasters and Kimpton keys) implies there's something amiss. It seems a perfectly nice hotel, and I welcome the coming chapters in the story over the next few nights. I'm certain that they'll fall into place better the first.

Gotta head out to the Thingnamerfest... so I'll be talkin' at ya again tomorrow. Perhaps some pictures and stories are in order. I'll see what I can do.

One of Chicago's more widely recognized inns, the House of Blues Hotel, will take a fresh name and image this spring as new operators attempt to push the 353-room hotel further upscale.

Gemstone Hotels & Resorts International LLC, the hotel operator, said a $17 million renovation will transform the Marina City property into a more chic and luxurious destination, to be renamed in May as the Hotel Sax Chicago, in deference to the city's musical traditions.

LONDON: Richard Branson's Virgin Group has announced several packages for the television and telephone subscribers of its Virgin Media, which formally got the name Thursday last after the successful merger of Virgin Mobile and satellite broadcaster NTL Telewest.

 

GE's LED lighting business is renamed Lumination

GE Consumer & Industrial has changed the name of its LED business from GELcore LLC to Lumination LLC.

GE says that the new name "reflects the fast–growing business unit's vision of imagination with light, and embraces GE's heritage of innovation and optimism for the future." ."Our name change emphasizes an important element of our growth strategy," states David Elien, president of Lumination. "Our focus since our inception has been lighting applications that leverage the benefits of LEDs to drive real value for customers."

Pork Racing Starts its 8th Season with Frank Kimmel

Last fall the Pork Racing team celebrated Frank Kimmel’s eighth ARCA championship. It was also Kimmel’s seventh consecutive championship. During this unprecedented run, one sponsor has been a constant with the #46 team – America ’s Pork Producers.

As the team heads to Daytona, Kimmel will be trying once gain to tame Daytona International Speedway and come home with his first ARCA 200 victory, one of the few trophies not on Kimmel’s mantel. Cheering him on will be 50 of America ’s Pork Producers who will descend on Daytona Beach from across the country.

“Some sponsors tend to dabble, but for America’s Pork Producers, when we find something that really works, like our relationship with Frank Kimmel, the #46 team and ARCA, we stick with it,” says Karen Boillot, Director for Retail Demand Enhancement with the National Pork Board. “For example, we started using the term ‘The Other White Meat’ nearly 20 years ago. All these years later, ‘The Other White Meat’ is not only still at the core of our marketing efforts, but has become one of the best known taglines in the world.”

 America ’s Pork Producers, represented by the National Pork Board, use their sponsorship of the #46 team as an important part of their “The Other White Meat. Don’t Be Blah.” marketing campaign that challenges consumers to make meal-time more exciting.

Some call it "corn mushrooms" or "the fungus delicacy that attaches itself to corn." But those that don't have the gift of marketing-speak seem to talk a little more freely. Consider "Corn Smut," for instance.

Or my favorite... (Boy I wish I could make this more suspenseful...)

"Sleepy excrement"

The product? Huitlacoche. (or Cuitlacoche)

Hungry yet? Just wait!

From recipes to go:

...common in central Mexico; during the rainy season, a fungus develops between the husks and the ripe kernels where the kernels will blacken, contort and swell to form this musty fungus; valued for centuries in Mexico; has an earthy and distinct taste finally similar to mushrooms or truffles; lends a black hue and resonant aroma to stuffings for empanadas, tamales and quesadillas; makes distinctive sauces; usually sold cut from the cob and frozen; needs cooking to release flavor and aroma; often sautéed with roasted garlic and onions, and either fresh marjoram, oregano or epazote, then simmered with a little water or stock; harvested during the rainy season, usually late spring to early fall.

This lovely delicacy has been the target of USDA eradication efforts (they view it as a blight) - which may be one of the reasons why it is so darn hard to find in the States.

In the late 1980s the James Beard House attempted to popularize the food by calling it "Mexican truffle," and some unknown marketer calls it"corn caviar."

This post was inspired by an old blog post at TheSneeze.com wherein the author eats an entire can of the stuff. You gotta go read it - mainly to see pictures of what they put in the can. (Imagine corn on steroids. Now imagine corn on steroids getting covered in mold. Oh. And filled with puss, too.)

Why am I writing about this on a naming blog? Because I think this is an excellent example of a product that ain't gonna benefit from a name change - no matter how great that name change is. Call it Ambrosia, call it Cocaine, or call it McDonalds... the name won't help it. It still looks like doo-doo (those Aztecs were smart.)

Remember the "You're soaking in it" tagline? Or secretly replacing the house coffee? That's just about the only approach that I could see working here. Hide the food inside stuff that people can't see and then surprise the audience with the fact that they just ate some really good tasting... mold.

On second thought, perhaps that won't work. I smell lawsuits.

Fellow namers - what do you think? Could you name (and brand) this well enough to make it a popular delicacy in the US? (No fair paying Oprah and Michael Jordan to endorse it. The Corn Smut lobby couldn't afford it.)

This one is beyond my pay grade.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

DETROIT - Ford Motor Co. will rename its slow-selling Five Hundred model the Taurus, a name Ford previously used for a car that became the nation’s top-seller, two company officials said Tuesday.

The officials spoke to The Associated Press on the condition they not be identified by name because the official announcement had not yet been made.The Taurus, considered by some the car that saved Ford, revolutionized the way autos look and feel when it was introduced in 1985.

Photo - Ford Motor Company President and CEO Alan Mulally introduces the 2008 Ford Five Hundred at the 2007 North American International Auto Show in Detroit, Michigan January 7, 2007. REUTERS/Gary Cameron (UNITED STATES) 9:37 a.m. ET, 2/6/07

I'm speaking for the DC chapter of the International Association of Business Communicators Thursday night. Amongst the things I'll be reviewing in my 20 minute discussion (followed by Q&A) will be:

• The purpose of names
• A sampling of key aspects of a good name
• Seven things you never want to do with your name
• The most important aspect of a successful corporate naming project
• How to make a bad name good and a good name great. (The trade secret of the great namers.)

I'll try to throw in some examples and audience participation if possible. 20 minutes is a bit tight, but I'll do my best to keep it interesting.

I've been told there's still an earlybird admission (through the end of the day today - Feb 6) and you can get dinner, networking, presentation, and parking for $55 (non-members.) Directions and registration are here. Add $10 for Wednesday registrations and $10 more for on-site. IABC members get in at a discount.

If you're an IABC DC member I encourage you to comment here and let folks know what to expect for the non-speaking part of the evening.

Hope to see DC some of you area locals at the Tivoli Restaurant in Rosslyn, Virginia.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Apple Inc. and The Beatles’ Apple Corps Ltd. Enter into New Agreement

CUPERTINO, California and LONDON—Apple® Inc. and The Beatles’ company Apple Corps Ltd. are pleased to announce the parties have entered into a new agreement concerning the use of the name “Apple” and apple logos which replaces their 1991 Agreement. Under this new agreement, Apple Inc. will own all of the trademarks related to “Apple” and will license certain of those trademarks back to Apple Corps for their continued use. In addition, the ongoing trademark lawsuit between the companies will end, with each party bearing its own legal costs, and Apple Inc. will continue using its name and logos on iTunes®. The terms of settlement are confidential.

Commenting on the settlement, Steve Jobs, Apple’s CEO said, “We love the Beatles, and it has been painful being at odds with them over these trademarks. It feels great to resolve this in a positive manner, and in a way that should remove the potential of further disagreements in the future.”

Commenting on the settlement on behalf of the shareholders of Apple Corps, Neil Aspinall, manager of Apple Corps said, “It is great to put this dispute behind us and move on. The years ahead are going to be very exciting times for us. We wish Apple Inc. every success and look forward to many years of peaceful co-operation with them.”

Kergy Inc., a green energy company focused on the production of the cellulosic ethanol, today announced that is has changed its name o Range Fuels, Inc. CEO Mitch Mandich said, "Because we are located along the Rockies, we're inspired everyday as we look at the mountain ranges and plains in front of us. Our New name will constantly remind us of our mission to protect the planet as we innovate and deploy our technology."

 

 

 

 

Toyota Tundra to be Unveiled Super Bowl Weekend:

Toyota wants to sell as many as 40,000 Tundras to Hispanic consumers — about 20 percent of the 200,000 it expects to sell this year.

"Our Hispanic campaign is critical to the success of this truck," McCullough said. "If we don't get the Hispanic market to respond, we won't achieve our goals.

The company previewed two Spanish-language television ads with the tagline "La nueva Tundra. Tan fuerte como el hombre que la manejar," which translates to "The new Tundra. As strong as the man who drives it."

Not the best tagline in any language. I suggest: As strong as the man (believes he is) who drives it. Ok, still not the answer but I am working on it.

Can you find success by copying a name or category prefix from a big Web 2.0 site or company? I wanted to find out.

Here's what I did. (Warning: This may get a little boring/technical/nonsensical. Go to "Findings" below the table if you're not interested in my process.)

1. I found a list of the top (approximately) 1000 Web 2.0 sites and companies compiled by Seth Godin. The list is ranked by Alexa - as good a source as any for my gauge of success.
2. I scanned the list for prefixes, words, numbers, and letters that were at the start of the website name. (This didn't have to be an actual word - it could be a single letter that is meant to be sounded alone like in ebusiness, or numbers, like "321contact.)" This was not a scientific process. I used a spreadsheet and sorted by alpha to locate groupings.
3. For each common prefix I counted up the number of "hits" there were in the top 1000 and the top 100 (the latter number being a somewhat arbitrary measure of success.)
4. I measured the ratio of companies with each prefix in the top 10% to the companies in the top 1000.
5. I then subtracted out the "initial mover" that brought about the trend in usage (if one existed in the top 100) - assuming that if there is at least one in the top 100 that they are the attracting factor for the term. (I know it isn't really true in all cases, but I gotta start somewhere.)
6. I measured the ratio of copycat prefix users to see how effective the names have been at drawing traffic.
7. I completely ignored everything about the companies, websites, users, and any external factors that might be influencing one website to draw more traffic than the others with the same name prefix.

Here's the resulting table:



Findings:

1. About 19.5% of the top 1000 Web 2.0 sites fell into a recognizable prefix/first-word usage group.
2. 20% of the top 100 websites were a part of the prefix groupings
3. The corresponding success rate (for being in the top 10%) for all companies in the prefix groupings was a approximately 10.26%, meaning that those companies not in the prefix groupings had a success rate of just below 10%.
4. But when the First Movers are subtracted and we analyze only the copycats the success rate is reduced to 4.1%, implying that non copycat names have an approximately 11.4% chance to succeed. This is an increase of over 180% achieved just by not following the prefix groupings of other top 1000 sites.
5. The best success rates for pattern matching names are for beginning with the word "news", any grouping of numbers, or a variant of the word "You" (as in you or your). And even these success rates aren't exactly awe inspiring.
6. Personalization is well represented in the top 100 (just factoring in the prefixes - there's probably more that hide the personalization elsewhere in the name) There are multiple examples of each (I, My, You) prefix in the top 100. And yes, not every "I" refers to personalization - but I'm going to stick by my story.
7. Success rates for companies that have first mover status for names and have attracted copycats in the top 1000 is 40.00%. (This is mitigated by the fact that we assume the top-ranked name is always the first mover - something that is not always true.)

Conclusions:

• Generally speaking, copycat naming does not work.
• The impressive success rate for first movers with copycats likely isn't a causal relationship (e.g., naming with a new prefix won't get you a 40% chance of being in the top 100) but it certainly makes the case that starting trends is more likely to get you attention than following them.
• More research in this area would be absolutely fascinating for me - I'll be looking to write a deeper study for publication in the near term.

What do you think? Are the outcomes as you thought they would be? Is my logic horribly flawed?

Will you read my amazingly dry research report when I have the time to publish?

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Cartoon Net Promo Sparks Boston Scare

NEW YORK A marketing campaign for Cartoon Network's Aqua Teen Hunger Force turned into a daylong terrorism scare for the city of Boston and a PR nightmare for Turner Broadcasting over boxes that were mistaken for bombs placed around the city and elsewhere nationwide. Police arrested Peter Berdvosky on one felony charge of placing a hoax device and one charge of disorderly conduct.

Folks, terrorism scare? Not something you want your brand name associated with.

- Adweek, February 01, 2007

Imagine looking at a plate filled with bananas, oranges, and apples. Now imagine adding something to that plate.

Got your thing? Good.

When I ask others (mostly marketers and designers) how they would approach naming they typically hit the competitive research angle as their primary inspiration. And this research does help - but not for the reasons that most people think. Competitive research for inspirational purposes leads to names similar to what already exists in the market. Or at least that's what it most naturally leads to.

Back to the thing you were going to add...

Most of you probably picked a fruit. Perhaps a few of you picked a vegetable. Maybe even a couple got really creative and suggested a blender or fruitflies. Or perhaps even an object that has nothing to do with anything here.

But I'm guessing that all of you named an object and none of you added things like:

• Quantum Physics
• The National Debt
• That To-do list my wife gave me this morning
• The entire cast of My Three Sons (living or dead.)

I'm not saying that any of the things that you (likely) didn't add are good. But the fact is that you didn't add them. They aren't in the universe you considered. This is why relying on your competitor's names can be a dangerious trap.

By limiting yourself to what you can see in your immediate industry (and can easily relate to what you do) you limit your options for how you describe your business. You're either naming to be like or unlike your peers.

So how can you avoid this trap? Well - I don't actually have that answer for you. But I do have it for me.

I do this by forcing my mind to jump the tracks. That may mean trolling YouTube for a video that shows something funny or creative. It might be sitting down with a thesaurus and randomly linking words until I am presented with an entirely new concept. Or it may be just releasing my mind to the wondrous possibilities presented by attention deficit disorder. My associate (Dana) has become adept at telling when this last method is used by me.

She calls it "seeing butterflies." I'm not entirely flattered... but it works.

Today's jumping the tracks episode was brought to you by YouTube.

Picture the following items (listed in random order):

• A foodprocessor
• Toothbrushes
• A shelf full of books
• A lamp
• A squeaky chew toy
• A cupboard full of glasses
• An electric eggbeater
• A metal tomato slicer
• A toilet bowl brush
• A bunch of lipsticks in varying colors
• A pair of ladies bedroom slippers
• A set of pet food dishes (with food and water in them)

Can you find the thing in common?

I'm guessing that you can't. (Yes, they're household object. No, that isn't the "in common" aspect worth notiing.) To find the answer just sit back, turn on your computer's volume, and enjoy ten minutes of inspiration. (It takes a minute or so to develop, but it is worth it!) And no, I still haven't figured out how to link up YouTube and Wordpress. It'll happen eventually, though.

Pure competitive research doesn't lead to great names - but competitive research turned on its ear, its head, or some other body part... that can lead to greatness. Find a way to get outside of the problem. Find a way to redefine the goal. Find a way to see the competitive names as a chance to ignore them, repurpose them, or make them pointless.

Find a way to turn your metaphorical blender into something musical. Do whatever works... but make sure you do find your way out. (It might not result in a great name - but it'll at least get your name a chance to get noticed.)

Tate Linden Managing Principal Stokefire Consulting Group 703-778-9925

BrandChannel just released their top brands results from all continents around the world. Here is what's in and what is out: In and out in 2006 Winners: Google Las Vegas iPod YouTube eBay Yahoo! Target Oprah Winfrey Sony NFL Losers Nicole Richie Britney Spears Havana Paris Hilton Hand-hand combat Mumbai Boxing W Hotels Bangkok NHL Source: ImagePower Newsmaker brands survey

I think we can all agree that branding is supposed to set companies apart - or rather set a specific company (the one being branded) apart from all others that it might typically compete with.

What would happen if every company in the world branded itself?

Is it possible for hundreds of millions of companies to truly be unique in their markets?

I believe what makes branding work is that the number of companies that invest in their brands is actually quite low. I've not seen any statistics, but certainly among small businesses branding is so rare as to be almost non-existent. And in mid- to large- companies I'd wager we're looking at less than 10%.

To my way of thinking, the lack of buy-in from the majority of companies makes the money spent by the companies that do brand go much further. It is easier to be unique when no one else is making an effort to do so.

But what happens when everyone is branded? Honestly I'd like to know. Has anyone envisioned a world in which every single company has carved out a niche for themselves?

Personally I think that in a world of branded products a generic solution becomes desirable. We're already seeing some of this in the young adult markets. A few thoughts from other experts on the topic:

• Way back in 2000 there was already a backlash against the .com brand concept. Internet News (.com) covered it. Granted, this is only the most basic kind of branding - associating yourself with other like brands rather than setting yourself apart from them.
• Adculture seems to think that the young educated folks are misguided in their hatred of brands, and that brands will become more (not less) prominent as consumers realize that their are products that directly fit the voids in their lives.
• Multichannel Merchant points to branding as no longer a novel way to differentiate, but as a strategic tool that can be leveraged by savvy companies. The article calls out the Sears Big Book (and its demise) as proof that non-branded stuff can't survive even when there's a backlash against brands.
• Finally, Neurocyber cites anti-globalization as one of the key drivers against branding.

I think that there's validity in the argument provided by many educated affluent young adults - that global brands are in some way a little bit overly produced or manufactured. Once an organization gets huge there's so much variability and inconsistency (in staff, work product, direction) that a single identity can't really encompass it. Any solid brand is a gross simplification.

I guess this is why I am so constantly surprised that the smaller companies aren't branding. Small companies can genuinely build their brands and immediately see the effects. So long as most small companies aren't doing this (let's say it's an example of the 80/20 rule) this should work.

I'll refine my question(s)...

Do any of you think that there's a set percentage or ratio at which branding will cease to work for anyone? Is it 20%? Is it 80%? Is it when an unbranded company becomes unique by its very lack of brand?



Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

I read a short blurb on page M6 of the 1/28/07 Washington Post (Registration Required) that I just wanted to quickly address.

If you're a pop star and have your own line of name brand clothing you probably should wear your own brand instead of everyone else's. Jessica Simpson appears to have missed this lesson. A quote from the Post indicates:

Her shoe line, launched in 2005, is popular with shoppers looking for trendy styles, but the singer and actress has reportedly ruffled feathers for failing to embrace one of celebrity fashion's most basic commandments: Thou shalt wear thine own brand's clothes. "A PR disaster," says Claire Brooks, president of brand consulting company ModelPeople Inc.

I agree with Ms. Brooks. But this is more than a PR disaster, it devastates the brand and makes what might have been a strong personal name brand into a weak one.

The power of using a recognizable personal name for consumer goods seems to me to be that it connects the consumer to the named person. If a consumer learns that the named person doesn't actually use the product then the link between product and person is more tenuous - and this weakening has the potential to devalue both the product and the personality attached to it.

Imagine if Trump didn't ever stay in his own hotels or if George Foreman had silly Austrialians in sweaters demonstrating his products. What would that say about their products?

Maybe Jessica is just adding to her well-groomed ditzy blonde image.

Think of the products you use that are named after a well known figure. How many of those products aren't used by their namesake (or their living relatives?) If you can't think of any just consider the name-brand folks below:

• George Foreman
• Donna Karan
• Martha Stewart
• Ford
• Tommy Hilfiger
• Michael Jordan

I'm no fashion maven, but it seems that the most succesful designers live and breathe their own stuff. If they didn't then they'd be encouraging the use of competitive products.

Anyone out there able to tell me what's up with Ms. Simpson? Perhaps this is a case of having sold her name to a company that just sticks her name on the product and doesn't allow her any influence? (I've heard many horror stories about this - especially amongst sports stars - and they all end badly.)

(I probably should revisit this topic and look at the difference between designers and the name on the label. They are two distinct groups and I shouldn't have just lumped 'em together.)

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

CHICAGO (AdAge.com) -- Apparently deciding that market-share losses violate "Man Law," Miller Brewing Co. is shelving its "Men of the Square Table" ad campaign. The campaign, by Crispin, Porter & Bogusky, Miami, debuted last spring with considerable buzz. The ads featured celebrities Miller and Crispin apparently thought personified manliness, such as actor Burt Reynolds, football star Jerome Bettis and wrestler Triple H, who would meet in a glass cube to settle questions about manly behavior, such as whether it's permissible to put fruit in beer. (It's not.)

Pop-culture references The spots drew laughs, hundreds of thousands of entries to an online "Manlawpedia," and pop-culture references (a wholly-unrelated-to-beer Chicago Tribune story Sunday asked if it was a violation of "man law" for men to wear scarves), but Miller Lite's sales lost ground to its rivals. Sales fell by low-single digits last year, while rivals Anheuser-Busch's Bud Light and Coors Brewing Co.'s Coors Light saw sales climb in the mid- and low-single digits, respectively.

When asked, Miller executives said they believed "man laws" would gradually seep into the popular culture and eventually boost sales. But their patience appears to have run out.

I must admit that this tracking is a little work-intensive. Rather than a weekly post I'm going to do it when something noteworthy happens. This noteworthiness has been achieved with a few new entrants to the field, and a move amongst the top blogs.

1. Qwerky has passed Snark Hunting to move into the 4th spot.
2. Cultural Branding, The Name Inspector, and Brandaclaus have either recently started up or recently be found by us. While none are in the top ten I wouldn't be surprised to see them there soon.
3. I dumped the domain name blogs. No one liked having 'em here and they were less applicable than I initially thought.
4. We're short-cutting to the top-ten tracking list (from our list of 13 earlier this month.) It's been a few weeks, and we'd have been there about now if I'd been keeping up the list weekly... and since I'm runnin' the list I get to say what's what.
5. Expect another post on this topic in late February.

THREE MONTH ALEXA RANKING AVERAGES (1/26/2007):

Rank Site AlexaRank 1 Wordlab: 75,677 2 Thingnamer: 120,743 3 Igor: 153,270 4 Strategic Name Development: 230,242 5 Qwerky: 242,165 6 Snark Hunting: 282,925 7 Away With Words: 779,591 8 Good Characters: 860,975 10 Popwink: 912,266

Not making the top ten this time, but still well worth a look are: Markeys (Dutch), Beep.Name, Brandnama, Name Ideas, Product Names, Pastelot (French), and the new finds - Brandaclaus, The Name Inspector, and Cultural Branding.

And more... the following Schrödinger’s Blogs that aren't really worth reading right now, but may pick up again in the future: Catch-Word, Rich With Meaning , Motorbrand, and Ton Of Bricks/A Hundred Monkeys.

If you know of a blog that primarily covers issues pertaining to organizational or product naming let us know. We'll add it to the list.

Happy surfing!

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Back in the news (see our previous blog entry). As per the Minister's Office of Canada, effective immediately, the words “Canada's New Government” are to be used instead of “the Government of Canada” in all departmental correspondence. **Please note that the initial letters of all three words are capitalized.

No, it wasn't me. It was Ed Saenz of Gravity Branding - creator of the WiFi name.

The link to the video is here (because I don't know how to post it to my own site. If someone helps me out I'll fix it.)

While the entire interview is worth listening to (for over 48 minutes!), I found Ed Saenz to be particularly insightful when discussing a hypothetical naming process for Seagate.

Here's a rough outline of how he attacks the problem:

He asks or determines...

• What is the unmet need or market opportunity
• What are the features
• Who is the user
• What are their problems (one on ones - no focus groups)
• What features of the product do they like
• Why should they want to buy the product
• Why should they care?
• What is the brand essence? (He calls it the brand fulcrum)
• What is the brand personality?

It's branding 101 - but in application rather than theory. Stokefire's own process has many of the same steps - and adds in a whole segment built around the evaluation of the names strengths and weaknesses - but I'm assuming that Gravity has steps that Ed didn't disclose. Never a good idea to give away the entire recipe for the secret sauce.

He also said something that I think a lot of engineers should take to heart. Paraphrased: Don't build a better mousetrap just because you can. Make sure that people want the improvement and that there are enough mice to trap before you start designing.

While the interview gets off track a few times (Scoble seems like a kid in a candy store with his amazement and comments pulling away from the main thread of the conversation) it is generally informative. I'd love to have a ten minute version that edited out some of the meandering bits that led nowhere. (If someone builds one I'll happily link to it.)

It is rare that someone is this open with their thoughts and methods on naming and branding. Especially when what they have to say is actually interesting instead of a badly disguised sales pitch. (In this case it is quite well disguised.)

Worth a listen - keep it in the background while reading email.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Instinctually I would call them "kind, smart, nice, attractive, brave, generous..." and any other praising word I could think of.

That doesn't work in politics, though. In politics people who give lots of money want to be recognized as a member of a money-giving group. This sort of throws a wrench in the whole throw a bunch of sincere compliments at 'em strategy of mine, since lord knows I can't recite any string of praiseworthy qualities other than the Boy Scout Law - and that I often get mixed up, too.

George Bush's fundraising team used the term Ranger to signify those that bring in at least $200K, and Pioneer was chosen as the name for $100K supporters.

A few weeks back Giuliani's campaign strategy book was leaked to the press, and in it the titles for contributors were listed. These were:

• $1 million - Team Captains
• $200K - MVPs
• $100K - All Stars
• $50K - Sluggers
• $2K - Benchwarmer

Okay... so the last one isn't real. Oddly, campaigns don't have names for people who just give their personal maximum.

With Giuliani's widely known affinity for the Yankees this classification system seems appropriate - even if it doesnt really link in with national pride the way the Bush program did. People in the Giuliani system will know they are appreciated by the man himself, since the classifications are in his native tongue.

Terry McAuliffe was on The Daily Show last night and was asked by Jon Stewart what Hillary Clinton was going to call her major donors. His ad-lib response was "Hil-raisers" - a term that Stewart derided wholeheartedly. Gotta agree there - "Hil-raisers" is horrible.

McAuliffe's second response - "Mavericks" seems at least a little better. One could imagine Hillary actually using the word and referring to her supporters as being mavericks. And then there's the tie in with sports again... Rangers (as in Texas) and Mavericks (as in Dallas.) I'm sure it is accidental, but it's a nice way of moving in on Republican territory.

I think the problem with Mavericks is that the other categories will be difficult to make appealing. What would you use? Stallions? Mares? Additionally, the term Maverick is derived from Samuel A. Maverick - a man that let his livestock run wild and unbranded. Sort of strange to brand one's followers as a group of unbranded people... Shades of the Generation-X folks that all wore flannel shirts to show how different they were. (I still have one in my closet. A shirt, not a Gen-Xer.)

My advice: Ditch mavericks. Go for something that emphasizes Hillary's strong points. Is she really seen as a Maverick? I'm not sure that's the right angle. Why not latch onto the centrist identity and go after the patriotism concept? Hillary is not an outsider. She's lived a life of public service - so she should latch onto it. Who doesn't want to be labeled as a "Patriot?" There are are so many rich historical figures, battles, and other events that she can squeeze for source material...

I'm still not sure I've hit the target, though. Hillary could use a good personal branding session. The outputs from that endeavor would serve as great source material for the fundraising strata.

Anyone have any serious (or perhaps not so serious) suggestions for classifications?

(And if Hillary's staff is reading this... Operators are standing by.)

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Megaglobe: A New Name in Search Engines. A powerful new search engine to be launched soon called megaglobe.com.

Megaglobe will protect advertisers from fraudulent clicks with a revolutionary new technology called ‘Pay Per Valid Click’.

Megaglobe is said to be the world’s first truly international and multicultural search engine. With over 300 domain names representing every single country in the world.

The companies patented algorithm works by allocating each search result a ranking - known as a Megarank – based on analysis of the quantity and quality of pages which link to the search result. The algorithm then creates a structure of importance to the sites based on their relevancy.

Putting two and two together, Megarank and the domain names representing every country in the world, makes it clear how they came up with the name Megaglobe.

Will people get it though? Will Megaglobe be as fun to use, or talk, as a Google or Yahoo!?

The Megaglobe name seems to fall flat even though the idea soars.

Occasional commenter Steve Manning from Snark Hunting spotted this truly horrendous branding campaign (courtesy of Little Debbie Racing.)

His title for the (unaltered) picture? Little Debbie Does NASCAR.



Who out there doesn't see what's wrong with this campaign? How can this get past corporate? I know there are all sorts of sickos out there - but I can't imagine there are actually enough of them to support a snack brand.

And, for the record, the name Debbie has officially been crossed off my list of candidates for the Linden-to-be. Probably an overreaction - but I didn't like the name Debbie to begin with.

Thanks McKee Foods!

Several Northern Nevada Casinos Being Renamed. A handful of northern Nevada casinos are getting a name change after the buyout of Sands Regent holdings. Las Vegas-based Herbst Gaming has completed its 148 (m) million buyout of the casinos that include Sands Regency in downtown Reno, Gold Ranch in Verdi, Rail City in Sparks and The Depot in Dayton. All the new names will include the moniker "Terrible's."

Perhaps I'm missing something - but I don't understand why "America's #1 Name-Branding firm" would:

1. Post their commercial on YouTube
2. Not invest at least enough money in their commercial (and soundtrack!) that it seemed professional. (It sort of looks a cut below the stuff you see on cable television after midnight. And given that their own firm does video production it calls into question their abilities.)
3. Open and close the video with something that appears to be a velvet painting of a tiger.
4. Have the following text flow across their home page - all in one line.

Edon is America's first unconventional advertising, marketing services, PR communications, Web design, consumer research, and move film and DVD production agency store that offers realistic and affordable fees and where you the customer manage the project's budget, and not the ad agency. And we're the only ad agency in New York that provides its customers with a barter club membership, and PC computer services and convenient walk-in stores with PC terminals to get instant access to the Internet. Now is your ad agency offering you all of this?

Okay...

After you read this sentence, stop, close your eyes and try to remember what it is that Edon actually does.

I personally didn't do very well. And for the record, if my hypothetical advertising agency offered me walk-up Internet access, barter club membership, walk-in stores, and PC computer services I'd have to wonder why they were investing their earnings so poorly.

Who do you know that wants to go to their advertising agency to search the internet and get their computer fixed? (It kind of make me wonder if Stokefire's business would improve if we offered to mow lawns or make mix tapes for our clients.)

I'm not arguing about the quality of most of the names the company has developed - many are exceptionally good (though Glucerna was not a winner with me.) I guess I'm just surprised that a company so invested in creating a good first impression for their clients would do so poorly with their own.

...so we throw the mention right back...

If you're interested in following the developing conversation in the Credit Union Rebranding world then I suggest you add OpenSourceCU to your list of frequently visited sites.

The Optiva and Red Canoe brands are getting mentioned again and OpenSourceCu is sending traffic our way to learn a bit about the history of the conversation. (Thanks!)

And whether you're a fan of these names or not you'll find that the conversation has been amazingly civil and educational thus far. Here's to hoping that it stays that way.

For the record - we Thingnamers have said all along that Red Canoe is a pretty damn good name with great potential. We continue to believe in it and the work that our (unaffiliated) branding compatriots at Weber Marketing performed on that job. As for Optiva - we're less thrilled, but can see that the name could work if given a more substantial branding effort.

Unfortunately our bias against Latinate names is something we can't seem to get over.

Alchemy Goods, which turns old bike tire tubes, advertising banners, and seat belt straps into messenger and tote bags. Reich started the company in a quest to create a hip, stylish, waterproof, and environmentally-friendly bag after his old messenger bag was stolen. Alchemy Goods espouses a “turning useless into useful” tagline, and denotes the recycled content percentage (by weight) within the Ag label on every product, ala th periodic table. Brought to you via inhabitat.

I'm not sure how many focus groups they had to ask before they came up with this. (And I use this as more evidence that focus groups are pointless.) Original Orville Redenbacher = Geeky, quirky, and a little cool.

CGI Orville = Basically just skeeves me out.

C'mon people! Bringing back a computerized version of a dead guy to sell popcorn?

...now if they could make a commercial with Che Guevara selling Nikes I'd perhaps have a different opinion. Or maybe I wouldn't... especially if he looked as freaky as poor dead Orville does.

Edit 1/22/07 - Interesting... We've gotten about a half-dozen hits from Con Agra corporate on this post. Might there be a chance that someone over there pulls the project? (Actually, turning the negative PR into a campaign in itself may be worthwhile... Something like "There's no replacing Orville. We're Sorry..." You read it here first.)

Found this on Brandnama's blog. Sounds fun to me. Here's my effort:

Apple
Buick
Caterpillar
Delta
Enterprise Rent-A-Car
Fudruckers
General Electric
Halliburton
Igloo
Jaegermeister
Kong Pet Toys
Land's End
Microsoft
NBC
Odor Eaters
Pixar
Qantas
Rain Bird
Safeway
Tupperware
Union Pacific
Verizon
Westinghouse
Xerox
YouTube
Zenith

A few interesting things here:

1. The list really says a lot about a person. Brandnama and I have only one company (Xerox) in common.
2. I bet that in about a year this list will be much different for me. Going from a married guy with a dog to a married guy with a kid and a dog will probably change my exposure to brands significantly. I can imagine that Gerber, Huggies, and other similar products will place well in coming lists.
3. Regardless of anything else this list may imply, I do not have stinky feet.

Wanna Play? Comment with a link to your blog (where you have tried it yourself) - or just put your list in the comments.

Tate Linden
Principal Thingnamer
Stokefire Consulting Group
703-778-9925

We like to give props to our clients when they do something noteworthy, and this qualifies:

Le Merigot (a strategic branding client) and Blush Ultralounge (a naming and strategic branding client) now have their own website. (They also have an external webcam - but I'm not sure how long it will remain active.)

Both of these businesses were created by pushing the envelope. Evansville, Indiana is a tertiary marketplace and conventional wisdom would suggest that offering ultra-luxury room and board isn't an easy sell. (But tell that to the capacity crowd that filled Blush on New Years Eve!)

That's one of the main reasons why we at Stokefire were so excited when contacted by Jim Brown (General Manager of the facility, and a VP at Columbia Sussex) to name and brand the $40 million project. An ultraluxury hotel and nightclub in New York, LA, or Vegas has been done. There's a playbook to follow. The same can't be said of a town the size of Evansville. This was a chance to try something new - developing a cosmopolitan offering that can work in a smaller town. There's nothing quite like it.

Casino Aztar is located directly across the street, and just outside the front door is The District - Casino Aztar's investment in providing something for the younger crowd. When I was on-site a couple months ago The District was already seeing success, with Jillian's and Ri-Ra packed during peak hours. (It was a strange and wonderful experience to fly into Evansville and be served by a beautiful woman with a genuine lilting Irish accent.) Le Merigot and Blush are basically the crown jewels of The District, and should help to provide a constant flow of traffic to the other businesses there durring off-peak hours.

Our work with the management team of both facilities was fun and challenging - especially when representatives from HR walked in while we were discussing why avocadoes are considered aphrodisiacs.

If you are in the Evansville area for business or pleasure and are looking for excitement I'd strongly suggest Blush and The District as the destinations of choice. Blush's identity was built around creating blush-worthy moments. Everything from the "matchbooks" (note that there's no smoking in Evansville) and coasters to the inclusion of special aphrodisiac-laden menu items encourages you to push your own boundaries and get your blush on. Even cooler, over the coming months and years there are more things being added to the environment - meaning that there will usually be something new to see, taste, or interact with each time you go back.

If you stay at Le Merigot you get some extra perks at Blush - including preferential admission. But staying at Le Merigot has its own appeal. The amount of attention paid to guests is amazing. Everything from a memorable signature turndown (that I won't spoil for you) to some truly impressive check-in processes that you may miss if you blink has been built around making your stay special. I could (and actually did) write dozens of pages about how special this place is - but you've got to see it for yourself to really understand it. Some of the experiences will be a lot like what you'd find in the big cities, but others are fresh approaches to hospitality that we haven't seen anywhere else.

If you want to know where the next generation of boutique hotels is being invented I'd suggest you check out Le Merigot, Evansville.

Have you been to Le Merigot or Blush in Evansville? If you have - what did you think?

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

[Ed. - Thanks for the fixed logo Randall]

Cisco sues Apple over iPhone citing trademark infringement. The two Silicon Valley giants apparently are going to duke it out. Apparently San Jose-based Cisco, the world's largest network-equipment maker, has owned the trademark on the name "iPhone" since 2000, when it acquired InfoGear Technology Corp., which originally registered the name. Apple argues that since their technology is 'materially different' that it has they are entitled to use the name.

[Ed. - Having some trouble with formatting this post... apologies for the way it looks.]

It takes an awful lot to truly peeve me. (And let me say this early... this post is entirely the opinion of its writer and not that of Stokefire or Thingnamer.com)

AutoBlog (currently residing at 216.246.0.205 for some reason - and yes, I removed the link) has done it. I don't think I've ever seen such a poorly named company that lies to its prospects and engages in shady business practices (like sending me spam.) Until now.

First, I'll take on the name: AutoBlog.

Why is this a lousy name? Try these on for size:

AutoBlog sounds like someplace you'd go to get your vehicle-information fix. Oh wait... it is a blog about that kind of stuff. A very popular one at that.

It could also be something that people new to blogging would use to make creating a blog easier.

The name is already in use in the technology market (as seen above) and these blokes just stole it, so if anyone looks for the product they'll find the "real" site, and not these guys.

But there's more! What sort of shady business practices is this company involved in? How about these (taken from their web page):

They say "Autoblog automaticaly posts your site to more than 2 million websites!" and then a few lines later say "Advertising using Autoblog is 100% SPAM FREE advertising! You will never be accused of spamming."

• I would like to officially state that AutoBlog Spammed my blog with something called an Automatic Post that I can only assume was put there by their own product. The three posts linked directly to their sales page. Perhaps there are another 1,999,999 other sites that were given this valuable information as well...
• If this isn't SPAM then I'm not sure what is... Unless they think SPAM is only SPAM when sent via email or sold in rectangular metal containers.

They say "Your ads stay visible for a long time - daily re-submissions are not required!"

• But they fail to mention that tools such as Akismet can block out nearly 100% of the posts their product submits. Thingnamer.com never showed any of the SPAM posts they attempted to put on our site.
• Technically the latter part of this statement is correct...

They say "No matter if you are professional advertiser or new to online advertising - AutoBlog is suitable for everyone."

• ...that wants to be slammed with complaints and get their site removed from their hosts.

They say "Every 2 week [sic] you will receive an updated list of over 100,000 TESTED URL's [sic] to add to the software."

• ...but they don't tell you what they test it for - and it obviously isn't to see if your posts actually get through since I'm gettin' hit with it.

The owner of the copyright for the website (listed as "Trusted Articles") appears not to have ever built a real website. The support@trustedarticles.com email belongs to trustedarticles.com - whose only web page is the one the copyright is listed on. Which calls iteslf AutoBlog, of course... and translates the name into an IP address as soon as you enter the page.

• Perhaps this isn't shady, but it's a little strange.

Still interested in buying the service? Great! Just use your PayPal account and send payment to the following very trustworthy sounding email address: newmegaleads@gmail.com

• Why aren't we paying sales@trustedarticles.com... especially since theres a "Free 2 week trial, cancel at any time?" Gmail is effectively anonymous.

And when you buy the service for the list price through PayPal you see the following information:

"Note: Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period." ...interesting, eh? Especially since we're not told ahead of time how to cancel.There are a few lessons here, but the majority have nothing to do with naming:

1. Naming: Don't use confusing or popular names. Unlike me, most people won't take the time to figure out what the heck you mean, and just like me everyone that knows the popular name will be upset with you for stealing it.
2. Branding: If you're going to start a business (shady or not) at least put in the effort to appear legitimate.
3. SPAMMING: In case y'all haven't learned by now... it is a bad idea to SPAM a site specializing in naming and branding. It certainly won't help you win business.

And if anyone is still reading - here's some random information you may be interested in. (I do not suggest that you attempt to take matters into your own hands by using this information to contact someone to get the SPAMMING stopped.)

The host information for AutoBlog is here (the site itself was registered anonymously.) The administrative contact is alex.k@hostforweb.com (312) 343-4678, or perhaps scsupport@servercentral.net (312) 829-1111.

This guy may or may not be the man that runs the service. I'm pretty sure he isn't, since this press release says the guy is American.

Slugsite has some interesting information and shares my opinion of AutoBlog. Nice to see that I'm not alone.

And whatever you do I would certainly not advise that you purchase their own service to send out SPAM that links back to their website and points out that their product does, in fact, qualify as spam. That would be mean. And besides... you'll probably end up being billed for eternity.

Apple Computer Is No Longer. Steve Jobs announced after the announcement of the iPhone yesterday, something seemingly subtle, but actually really big: a name change. Apple Computer, Inc., will from now on forward be called Apple, Inc., reflecting the fact that Apple is more and more turning into a general electronics company instead of a computer/software company.

Advancis Pharmaceutical Corp. of Germantown, MD expects to start the new year with a new name and finish it with a new product ready to market. The company has filed an application with the U.S. Food and Drug Administration for approval of its once-daily antibiotic treatment for strep throat in adults and adolescents. The company’s search for a new name, now down to five finalists. Advancis hired ‘‘a couple of branding companies” to help find name that ‘‘will not step on anybody’s toes,” he said.

We Americans pride ourselves on our ability to understand stuff. A whole lot of us think we're downright smart... So, with all this rampant intellect bouncing around you've got to wonder why this happened:

The Nintendo Wii game Necro-Nesia got a rename for it US release: Escape from Bug Island.

Sure, Necro-Nesia isn't exactly catchy... but I've amused myself by thinking about the meeting in which the switch came up. Seems like a group of people looked at what sort of names have been used before and then said lets use that! (Escape from Monkey Island, Escape from Gangsta Island, Escape from Rhetundo Island...) "We've got lots of bugs and they're on and island... and you've got to get off!"

Honestly, Escape from Bug Island is a pretty good name for a game in which you've got to get away from an island full of bugs. People who are interested in the concept of the game are going to want to play it based on the title.

Interestingly (to me) I think that "Bug Island" alone wouldn't have worked as well. It almost sounds like a kiddie game. And of course the objective isn't clear... are you making bugs? Are you trying to become rich off of bugs? Does it have something to do with spying?

Counterpoint: Note that Halo was quite successful with a less obvious moniker. It wasn't "Escape from Halo." Just "Halo." And the fact that the revelation of the meaning was part of the game (Halo was a spacecraft of some sort, I believe) made the name that much more interesting. In this context "Escape from Halo" would've given too much information about the game and defeated the purpose of the exploration and storyline.

Non Name-Related Parting Thought: I'm truly disappointed that Escape from Bug Island isn't taking advantage of the technology provided by the Wii gaming system. As soon as I heard about it I pictured people standing around the living room making compulsive fly-swatter motions around the room. Thwappp.... Thwap-thwap!

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Okay, so I'm a recovering corporate trainer. There, I admitted it. I spent a few years with General Electric (now GXS) and Primark (now Thomson Financial) developing and delivering training for software packages. I figured that this experience would be enough to carry me through the development and delivery of my own company's coursework.

Unfortunately I forgot one of the first rules of training that I learned... "Prepare for the training like you had to deliver it the week beforehand." Actually I think that it was supposed to be the month beforehand, but even when I was working inside big corporations I rarely had more than a few weeks to pull together a course.

That said, I tried to pull together my course by finishing with two hours to spare. Here's my list of activities for the final two hours:

1. Put finishing touches on Powerpoint presentation and send to color printer.
2. Discover that color printer has no black or blue ink - and it won't allow me to print in red or yellow alone (not that I would have, mind you.)
3. Send presentation to secondary b&w printer
4. Notice that printouts appear to have been eaten by printer and then spat back out. No, really. There are almost visible teeth marks and some pages are crumpled and ripped - and spooky bits of ghost text are randomly distributed over my own slides.
5. Throw away ruined print job.
6. Go back to own computer and attempt to re-print to tertiary printer.
7. Notice that my computer has frozen and requires hard reboot.
8. Upon rebooting computer notice that working file has disappeared and four hours of work are gone.
9. Notice that deodorant has stopped working. (This is not a joke.)
10. Call tech support to see if they can get my file back. They cannot.
11. Stay online with tech support when I realize I can't locate tertiary printer on my computer. Install print driver for 25 minutes. (Thanks Russel - it was time well spent!)
12. Examine original working file to see how bad it was three hours ago.
13. Realize that it was, in fact, truly awful.
14. Go to trashcan and pull out mangled presentation.
15. Make copies of mangled (but complete) presentation.
16. Print out copies of supplemental handouts via tertiary printer. Marvel that something has worked correctly (though I later learn I didn't print enough copies.)
17. Welcome my truly together presentation partner (Rachel Pastirik from Netdrafter) who arrives with everything printed out already, saving me from instant combustion.
18. Rachel can't connect to our LCD projector.
19. Give Rachel my computer (after all, my own presentation isn't on it anymore) and she's up and running.
20. Start class almost on time. (We missed by three minutes)

I gave my presentation off of the handouts - which actually worked quite well since it prevented me from falling on some bad habits like reading from the screen.

Overall the reviews were strongly positive - and we had a completely full class. I look forward to seeing the new blogs appear on the scene in the coming weeks.

Is there a lesson in branding or naming in here somewhere? I think there may be. A good brand can help you to overcome truly horrific fumbles. Building the identity behind the name can be a lifesaver when things get tough. Our reputation (an intentional branding) as adaptable, fun, humble, and engaging really came to the rescue for us.

And the naming lesson? Well, it was nice to be able to refer back to our name when explaining what happened. Even when it looked like the light was going to be extinguished we were able to keep at it, poking, prodding and stoking until we got the fire going again. We had a highly successful class - and about halfway through I personally felt that my deodorant had caught up again.

But next time? Finish prep a week before hand. At least.

Last - a big thank you and hello to the class participants who were universally understanding, patient, and highly involved: Gretchen Martens, Yolanta Barnes, Deborah Crittenden, Julie Lassiter, Claude Labbe, Nora Nagatani, Martin & Ruth Saenz, Sally Galloway, and Monica Walker. Once you have your blogs online I'll proudly provide a link from here.

Tate Linden Principal Thingnamer Stokefire Consulting Group 703-778-9925

Happy New Year everyone!

As mentioned in 2006 we have rebranded Stoked Brands as Thingnamer due to the change in focus for the blog. We'll be holding off on a new look until Stokefire (the company that owns the site and promotes the blog) has gone through their own rebranding and is ready to launch their own rebranded stuff.

Ever since we selected the name Thingnamer we've gotten quite a few questions about it. Here's a quick response to the various questions we've gotten:

• Did you (Tate Linden or Stokefire) create the Thingnamer name? Nope. We didn't. We spent a whole lot of time a couple years back explaining what it was that we did - and then received a challenge to say what we did in three words. I came up with a few options, including "We Develop Identities" and "We Name Stuff." On a trip to Switzerland I mentioned this to the founder of Santana Tandems, (Bill McCready) and his response - written in the facebook for the trip - was to say that my occupation was "Thingnamer."
• But don't you do more than name things? Yes. The title doesn't exactly cover everything that I do, but it certainly covers a good portion of it. Compare my title to that of "salesperson" or "programmer"... there's a whole lot of stuff that people do in those positions that have very little to do with programming or selling - and yet we let 'em go on with their day anyhow.
• So why did you decide to steal the name from Bill? I'll ask a question back here. Which is more catchy - "We Name Stuff" or "I'm a Thingnamer?"
• So... you name stuff for a living... but you couldn't come up with your own title (and blog)? In a word, "Yes." In a few more words, I believe firmly that in many cases "The eye cannot see itself." We have developed hundreds of names - including Stokefire - but once you live with (or within) an identity or concept for long enough you cease to be able to see it with fresh eyes. Bill had never heard of my line of work and his instinctual simplification was far better than my own labored efforts. (This is one reason why we will bring in non-experts to assist with naming when we're deeply involved in a project.)
• What convinced you that Thingnamer was the right name? There were approximately 50 people on the Switzerland tour and every single one of them was intrigued enough by Thingnamer to approach me and ask me about it. It wasn't that they didn't understand the concept - it was that they thought it was the coolest thing they had ever heard. And there's more, too. I went back and started looking for other ways to say the same thing (but to address the full weight of my job) and I failed. Anything else I tried was awkward or inappropriate. Thingnamer trumps Identitygiver, Brandmaker, Namegiver, and just about any other munge you might think of. It is fun to say, has a fun Superhero aspect to it (as though anyone would actually want to be born with that super-power) and upon hearing it the first response isn't "boy that guy is certainly full of himself" (which was exactly the response each of the other names got.)
• Will Stokefire remain the same, or is that changing too? Stokefire Consulting Group has no plans to change their name at this time.
• What will happen to Stoked Brands? It will fade away. Search engines will probably still drive traffic due to that name, and I'm sure at some point someone else will try to get the domain (we never owned stokedbrands.com.) If someone wants to run with that identity they can do so without upsetting the Thingnamers here. I do love the concept of poking brands with sticks - and will likely bring that aspect inside Stokefire for marketing - but I never really connected with the identity of Stoked Brands. The alternate meaning of Stoked (usually used in the same sentence as "dude") doesn't reflect my own attitude or language - and it didn't really reflect that of Stokefire either.
• Don't you tell people not to use ".com" for their company names? Yes. The ".com" after Thingnamer on this site is a name-geek joke. It is probably funny to a total of four people in the world - and one of them is me - so it stays for now. It seems like every company named from 1999 to 2001 slapped ".com" on the end of their name to show how cool, high-tech, and trendy they were. These same companies almost universally dropped their suffix after the "dotcom bubble" burst. If I was being more obvious I would've named it Thingnamr Beta. More people would probably appreciate the humor...

That's all the questions I've gotten so far. If you have more of 'em just leave a comment with the question. Or you can sling mud at the new name. Or tell me how right I am. Or comment on my shiny scalp. It's a new year... everything is possible.

Tate Linden Principal Thingnamer Stokefire Consulting Group 703-778-9925

I often suggest that companies that assume meaningless names (or apparently meaningless names) are making a mistake by not leveraging the full potential of a good name.

Google Zeitgeist appears to show that nonsense names may be having a comeback.

Bebo was the number one most-searched item on Google in 2006 (just above MySpace - a name that is actually quite descriptive.)

Also noteworthy - eight of the top-ten "What is..." queries on Google were medicines. This actually makes sense to me since there are policies in place for regulated drugs that prohibit the use of names that suggest the effects of the drugs. How many of the following list could do you know?

1. Carisoprodol
2. Acyclovir
3. Alprazolam
4. Tramadol
5. Hydrocodone
6. Vicodin
7. Xenical
8. Xanax

The only place I've seen most of these names are in my comment spam and junkmail folders. I do find it interesting that not many people seem to be asking about the Viagra-type products anymore.

(The other two most-searched items were "hezbollah" and "ajax")

As an extra last-day-of-2006 bonus I'll list Google's last available information on company/product searches (from November.)

Bricks to Clicks: Walmart, Target, Home Depot, Sears, Costco

Cars: Ferarri, Lamborghini, Hummer, Mercedes, Porche

Random Assortment of Popular Corporate-site Searches from Around the World: eBay (Australia), Nexopia (Canada), Vodafone (Czech Republic), QXL (Denmark), La Redoute (France), Tchibo (Germany), Ferarri (Greece), Tokio Hotel (Hungary), Air Deccan (India), RyanAir (Ireland), Uniqlo (Japan), Friendster (Malaysia), TelCel (Mexico), LimeWire (Netherlands), Bebo (New Zealand), YouTube (Norway), Opony (Poland), Mercury Interactive (Singapore), ABSA (South Africa), Softonic (Spain), Blocket (Sweden), Araba (Turkey), BBC (United Kingdom), Mobifone (Vietnam).

Note: I'm leaving out the links so we don't get a whole bunch of false hits on our site.

I have yet to figure out exactly how to determine anything of value with regards to naming from the Google Zeitgeist (other than trends.) Certainly there's a lot of information on what business models are popular - Telecom, Social Networking, and Auctions are represented well - but there's little information about whether or not people actually know what these companies are doing.

Zeitgeist is a better buzz-meter than it is an evaluation of a company's worth or success. I'd be willing to bet a whole lot of money that not long ago Enron was at the top of the Zeitgeist pile - and they certainly weren't there for a positive reason.

Further complicating things, there are likely a lot of searches on company and product names for people who have no clue what it is that they're actually going to find. I've done this myself quite frequently when I've heard a name in the news or someone across the room mentions something... I just "Google" it and learn for myself what it is. This is especially useful when you're dependent on traditional media (like TV news) that taunts you with a story for 45 minutes before actually giving you what you want to know.

As 2007 gets going I'll work to find some better ways to leverage the Zeitgeist data - perhaps giving you all some insight into the trends we at Stokefire see emerging in naming. (You already know of our Flickr naming pattern... so we'll be looking for the next big thing.)

Happy Last Day of 2006!

Tate Linden
Principal Thingnamer
Stokefire Consulting Group
703-778-9925

It was Joel Cheek who perfected the Maxwell House Coffee blend, and Theodore Roosevelt who originated its famous "Good to the Last Drop!" tagline. It was in 1907, when the President was visiting "The Hermitage", Andrew Jackson's old estate, that he was invited to Mr. Cheek's home nearby. After finishing a cup the brew master asked Mr. Roosevelt's opinion of the blend. "Good," cried the President, "good to the last drop!". Listen to your customers. Taglines can come from anywhere....or anyone.

No, Virginia, there really is not a Betty Crocker. Even though at one point in time she was voted the second-most famous woman in America. Betty was invented in the offices of Washburn Crosby Company in Minneapolis in 1921. The company had been receiving hundreds of questions from consumers about baking with its products. To make it’s replies more interesting more personal, the company invented the character Betty with the surname of a former Washburn executive, William Crocker. Take creative license when you can.

It's a rare day that we get the chance to read a book by a commenter on this very blog, so when the opportunity presented itself we took it.

Denise Wymore's book: Tattoos - The Ultimate Proof of a Successful Brand is certainly non-traditional, which seems to mesh nicely with our view of Denise herself.

When I got the book I figured (based on the title) that it was going to be a scholarly tome about the culture of tattoos, a comprehensive listing of the companies that have gained a following of tattoo wearers, and perhaps a good amount of information about what drove individuals to put stuff like a John Deere logo on their arm. (The link is to a blog post from early 2006 when I briefly looked into this concept myself...)

So - to the readers who are looking for an experience like the one that I was expecting - this is not the book for you. There are nine pages that list five things companies can do to make themselves tatoo-worthy. The five things are interesting and important, but won't necessarily get your own company the sort of cult status that Harley-Davidson has with the body-art crowd.

This isn't a scholarly tome.

It is, however, a very interesting read - and it provides insight into one professional's experiences with nine brands that have had varying success with creating identities that may (or may not) be worthy of tattoos.

Wymore brings forward personal stories of connection (or lack thereof) with brands many readers will know well: The Westin Heavenly Bed, The Catholic Church, Craig Carothers, Saturn, Starbucks, iPod, Chico's, Texas, and The Huntington Beach Hilton. For each of these brands she provides a tale of how she has experienced the brand and then she provides a report card that goes over the five points and determines whether or not the brand is tattoo worthy.

I find a lot of value here, and those in marketing departments that are struggling to meaningfully connect with their target markets would do well to read the hits and misses that Wymore has found. The stories pound home the fact that in branding it is often more about the consumer than it is about the company.

For me the strongest chapter was about Wymore's literal near-death experience at a Hilton. Customer Service departments, marketing departments, and even operations staff should have this chapter as required reading. I've already told this story twice to clients (one of whom is a boutique hotel) and they've understood the implications. One of 'em even has gone so far as to create an atmosphere where the staff actively looks for ways to create memorable moments for their guests - using the power of the individuals that work at the hotel rather than the power of the parent brand to make the stay enjoyable (or perhaps "memorable.")

The book had its high and low points...

The Strengths:

• First-person accounts of brand experiences that any decent marketer can digest and connect with
• Compellingly built chapters that each provide new insight into what makes a brand,
• Chapter summaries that reintroduce the five core ideas and rate their application
• A casual style that makes it an easy read.

The Weaknesses:

• The title is deceptive (I'm a Thingnamer, so you had to expect this one),
• There is no wrap-up or summarization at the end of the book, so we're left with a scattered assortment of ideas rather than a strong singular lesson or direction.
• There's no discussion with people who actually have tattoos of the brands mentioned - leaving what is for me a major hole. Maybe it's just me, but I wanted to hear from the people that actually took the plunge and slapped a tattoo of a certain brand of mattress or an iPod on their bod.
• While the most tattoo-worthy brand is mentioned (Harley Davidson) it isn't analyzed in its own chapter - so we never get to know what leads to the ultimate connection.

I suppose the negatives flow mostly from my initial expectations and not from Wymore failing to deliver. What she has done is put together a series of stories that someone might have told you over a period of months while drinking coffee at the local Starbucks. You will learn something from reading this book, but it won't be statistics or a definitive "how to get people to wear tattoos of your brand."

You'll learn that Wymore knows quite a lot about brands and what makes the connection between company and customer, and quite possibly you'll be interested in talking further with her about creating that connection for your own company.

If you come in with the right expectations you'll find this a highly enjoyable and generally informative read.

And Denise... should you be ever be interested in writing that book that I was expecting to read just let me know. You've got a sure-fire reader here - and perhaps a co-author (time permitting.)

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

“MIU MIU” forces “MY MUI” to abandon their Business. Swiss Fashion Label has to endure defeat. The Swiss fashion label “MY MUI” beaten by the upmarket label Italian label “MIU MIU”. What sounds like a David and Goliath situation is actually an example of a rather clumsy choice of trademark and its consequences. MIU MIU, the Italian subsidiary of Prada, declared the name “MY MUI” as being capable of producing confusion and successfully prevented its registration.

London Lite Cleans up Messy (Newsprint) Business. The free evening paper runs with the strap-line “Printed with ink that won’t come off on your hands”.

Martha's new logo a better thing. MSLO has been working on a new branidn initiative for months. The circular mark has already popped up on the company's Web products, including the Martha Stewart page on Kodak.com. It is expected to be in place for the rollout of the company's home goods in Macy's this fall.

Aztar to open hotel 'by the water'

Grand opening for Le Merigot, Blush Ultralounge set for Dec. 28

By CAROL WERSICH Courier & Press staff writer 464-7452 or wersichc@courierpress.com Friday, December 15, 2006

More energy is expected to soon be pumping in Downtown Evansville when the wraps come off Casino Aztar's new high-end Le Merigot Hotel and Blush Ultralounge and Tapas Bar.

A grand opening for the facilities is set for Dec. 28, Jim Brown, Casino Aztar president and general manager, announced Thursday.

Reservations are beginning to be taken for the 100-room high-end hotel for New Year's Eve forward.

"We are absolutely thrilled about opening Le Merigot and Blush," said Brown.

"These two venues are spectacular and the first of their kind in southwestern Indiana.... Both will offer local and regional visitors a fresh, new entertainment experience," he said.

The rooms are designed to attract primarily guests from 25 years old to their mid-40s.

The rates will range from $129 to $249 a night.

The hotel, Blush and Tapas are the newest additions to the $40 million The District at Casino Aztar on Evansville's riverfront.

The hotel name, Le Merigot, loosely translated, signifies "by the water," Brown explained.

The district still has one more site remaining for adding another entertainment venue in the future, he said.

The site sits behind the district's recently opened Jillian's Billiards Club and Ri Ra's Irish Pub and Restaurant.

The type of entertainment likely won't be decided until after Aztar Corp., the parent company of Evansville's Casino Aztar, completes its merger in January with Columbia Entertainment, Brown said.

The new district is creating a total of 260 new jobs, Brown said.

Around 100 of those jobs are for Le Merigot Hotel and Blush and Tapas, he said.

Job applications still are being accepted for certain positions.

The new hotel was designed by the Evansville-based architectural firm of Veazey Parrott Durkin & Shoulders. Evansville's Industrial Contractors was the general contractor. Los Angeles-based Laurence Lee was the interior designer.

Brown said a prototype of one of the hotel rooms was created in a warehouse, located about a block from The District.

"We wanted to be sure everything worked together before we built 100 of them," Brown said.

Le Merigot will be a departure from a traditional hotel experience as it combines warmth with technology, he said.

For example, some of the amenities will include Italian bed linens, goose-down duvets, plush micro-fleece robes and slippers, LCD flat screen TVs in both the bedroom and bath, in-room high-speed Internet, MP3 input and glass-enclosed showers with multi-unit body sprays and overhead rainmaker showerheads, Brown outlined.

"For slightly more adventurous travelers, Le Merigot will offer five grand suites, each offering an intoxicating view of Evansville's Riverfront and entertainment district," he said.

The suites will include spacious living and dining room areas, a master bedroom and an oversized bath, complete with an effervescent soaking tub, Brown said.

Blush Ultralounge is located on the hotel's first floor.

Brown said he believes the nightclub represents a hot Las Vegas-like nightclub, imported to Downtown Evansville.

Its menu will offer culinary creations with a Pacific Rim flair, along with a wide selection of sushi, Brown said.

Wii launch ad draws series of complaints over violence. Sword violence... which is different than the locality advertisements running in London Underground stations showing a group of people with bloody stumps instead of heads dancing in a hall of mirrors at the palace of Versailles. The strapline says visitors to Versailles will be "treated like royalty". Which is more offensive?

Virgin Galactic Appoint First Space Agents in NZ. Together with Virgin Galactic, House of Travel, whose tagline is "How Kiwis See the World" will help make the dream of going into space a reality for New Zealanders.

Make that a triple: whisky maker back for another round Johnny Walker has a new commercial that will air next week. It features the global tagline "Keep walking", which has been in use since 1999 and is based on the proposition that a drinker who is "moving up" to scotch is making progress in life.

Residents of Fjuckby demand new name. Having stoically accepted years of relentless badgering, the people of Fjuckby have finally had enough. Globalization has led to rude English-language associations that the villagers could do without.

Have No Fear, the Underdog is Here. "One Nation...Under Dog" is the tagline for the new Underdog movie set to come out this August.

For holiday glee, play on Wii. Two Japanese men knock on a door, bow, and offer a small white gift. No, it isn't the start of a joke, but a commercial for the new Nintendo Wii.



(This space intentionally left blank!)

William Lozito over at Strategic Name Development wrote an interesting piece about a WSJ article from Tuesday.

The two tidbits that caught my eye were the fact that most B-schools are named after major benefactors and that they're trying to corner the market on particular types of B-school students.

I do find it interesting that most business schools forgo the creative naming process and instead take the names of rich benefactors. I'm guessing that those names are probably part of the deal when you're laying $25 million or more on the line.

What does having a rich guy's name on the door means to the students, professors, and staff? What is the message? Does everyone who goes to Haas School of Business want to be like the benefactor? Does anyone actually know what the benefactor was like at this point?

In terms of naming strategy the benefactor last name seems to be a combination of descriptive (as in "this guy gave us wads of dough") and in some cases an empty vessel (as in "what the heck is a Sloan?") I understand the ego-centric desire to see one's name on a school... I can imagine benefactors dreaming about building a factory that pours mini-me businesspeople out through the doors annually.

I gotta wonder, though, if in most cases the school would be better served with a name that wasn't attached to a rich guy. Where are the schools named after the qualities that business-people should aspire to? Where are the schools that are named after the core beliefs of successful businesses?

I'm not going to hold my breath for this to happen though. I'm guessing that when someone is signing over a check for $25 million the whole "let's name this after fluffy bunnies and good things" is less important than "I'm donating $25 million, so I must be worth naming something after..."

The second aspect - that business schools are branding themselves to appeal to certain types of aspiring business students - makes a lot of sense to me though. Especially since the names of the schools provide little to hint at the experience to be had within.

This is also in line with what we tell our clients at Stokefire. It is far easier to attract an audience when you're consistently saying one thing to them. Once you identify what makes you unique, anyone whose top priority is to experience your type of uniqueness will move your school towards the top of their list. I've seen this happen on many occasions - even to the point where people will choose smaller specialty schools over the biggest names in the world. Stanford carved out a great niche for entrepreneurs in the late 90s based on their proximity to the Silicon Valley and the huge venture cap firms in the area. Many potential Harvard and Princetonites were pulled westward by Standford's repositioned brand.

All other things being equal, most consumers will choose a product made by a specialist over a product from a generalist. Stokefire's own experience matches this. We offer naming services that are sometimes far more expensive than those offered by our non-specialist competitors in the area. But the fact that we specialize and have deep knowledge and experience in our field makes the additional investment a better deal than can be found at the generalist shops.

Put differently, would you go to a famous dog groomer for your own haircut? Sure, they know how to cut hair. And maybe their experience will work for you... or maybe you'll end up looking like a poodle.

Going to the best-known business school in the world doesn't help much if the field you are going into has better specialty schools available. Want to produce movies? USC (boooo!) and UCLA (yeah!) likely trump Harvard every time.

In business (schools and the real world) specialization rules.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

AKQA Begins Push for Palm's Treo 680 Touting that it's "Not just a cell phone. A Treo.". He acknowledged the similarity to the positioning of rival Helio, which in ads from Interpublic Group's Deutsch bills itself as more than just a cell phone, but noted that the two devices pursue "different markets. We're going after the multimedia player."

Cape May, Delaware: Beach towns seek recycling advice. The county has printed educational material for real estate agents, property owners, campgrounds, motels and people on holiday with the tagline, "Don't take a vacation from... recycling." It's a effort to help preserve the lovely environment that people choose to spend their time in. New name for Randolph Macon Woman's College. Three months after a controversial decision to go co-ed, the 115 year old Randolph-Macon Woman's College has a new name...Randolph College

Last week I had the pleasure of being interviewed by Katie Arcieri of the Capital Gazette. She talked with me about Anne Arundel's recent efforts to brand itself as the Informatics Capital of the World. A brief excerpt of the discussion can be found here towards the end of the article.

Here's how I was quoted:

Tate Linden, principal consultant of Stokefire Consulting Group, a Springfield, Va.-based brand development firm, said the claim that Anne Arundel was at the center of the informatics corridor was “aggressive,” considering that the county still seemed to be in the education process back in March. According to a county Economic Development Corp. press release dated Jan. 31, “informatics is about to become clear to more than 100 business executives” at a county tech council breakfast in March."

“The constituents said, ‘Maybe this is a word that will encompass everything,’” Mr. Linden said. “The advantage is, you don’t upset anyone by it, but you have to wonder if there’s anything in it.”

I'm not entirely sure that it makes sense, given that I'd been rambling on about related stuff for about 8 minutes before I said this gem. Ms. Arcieri isn't at fault here, though - this one is on me. The quote is accurate, and I can't expect that she give it a five paragraph preamble to contextualize it.

In case anyone is interested, here's a rough overview of the points (with embellishments) made in the conversation. Perhaps one of these will make my quotes make sense.

• I did some quick research while talking with Ms. Arcieri and found that business leaders will still getting educated about what informatics was as recently as mid 2006 - and the process only started in early 2006 (as noted in the county Economic Development Corporation's own press release.) In my opinion when you're the capital of the world in something you shouldn't need to go to a meeting to learn what it is.
• Informatics isn't well known - even in the informatics industry. Ms. Arcieri noted that many in the industry didn't know they were in the industry at all - thinking instead that they are in high-tech or database fields.
• Since informatics (as a term) isn't well known the slogan and claim are forced to do double-duty. Not only are you having to go up against other tech-center cities, you must then help educate everyone as to what informatics is. The strength of any statement is weakened with it is followed by the phrase, "which means..."
• I noted that it wasn't clear who the slogan was supposed to help. Was it focused on the existing businesses to help them feel better about staying there? Perhaps it was aimed at getting new companies to locate in the area. Or maybe it was a public service to get the concept of informatics into the mainstream.
• When I looked up the meaning of informatics on the web I found a slew of definitions and while they were all related (it has to do with information) none were the same.
• When a term isn't well known and is also somewhat ill-defined it seems like an aggressive strategy to use it as part of a publicity campaign. This term (and the way it is presented) isn't engaging enough to get people to go seek it out a definition, so the claim is going to be meaningless for most people.
• Because informatics is such a general term, the claim that you are the capital of the world (or the corridor, or whatever...) becomes nearly empty. Princeton's wordnet defines informatics as the "gathering, manipulating, storing, retrieving, and classifying" of recorded information. That's a whole lot of things to be claiming. It'd be more meaningful (and perhaps believable) to pick one of those subheads. Otherwise you're about as believable as Leonardo was as he shouted "I'm the King of the world!" from the front of the Titanic.
• Another quick search showed that Silicon Valley is better known for informatics than Anne Arundel is. Google showed ten times as many references for the former. Aren't world capitals typically better known in their field than non world capitals? (Or is this like state capitals that are less well known than other cities in the state - like Sacramento vs. San Francisco?) One of the keys to creating taglines that work is that they must be believable. Once people do know what informatics is they may not be able to swallow the claim. Sure, the NSA is in the area, but at least according to Google the Silicon Valley has a stronger connection to the field.

I know it is far easier to throw stones at slogans than it is to create them, and I've been told that this slogan was developed by a branding firm - though I don't know which one.

I can see some more creative and effective ways to apply this concept -

Want press? Use "All your informatics are belong to us." That presentation would get people looking up the word (and would also cause a backlash from people who hate that phrase being repurposed.)

Want press and controversy? Ultimately informatics in this area is used for government intelligence of some sort. Why not use "Anne Arundel: Big Brother's Brain."

The reason I am not fond of the informatics angle is that it takes no risks, gets forgotten, and doesn't get people involved. The way to create successful slogans is to step away from what is expected. Think Las Vegas. Think NYC.

...or at least think creatively...

"The Informatics Capital of the World" will not get press outside of the DC area. And press is what the area needs to actually become the informatics capital of the world.

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

Just about every week I'll hear a variant of the following phrase float into my office from the shared hallway:

"... and if you're not getting enough traffic to your website then we can sell you our search engine optimization package. It's only $1500 for the first six months!"

...and just about every week I cringe.

Why am I bringing this up on a blog about naming? Because another naming blogger spoke about it first!

I agree with many of the points Tauno makes about the importance of links and key words - but disagree that this should potentially drive a business to create a SEO-friendly name. (And there-in lies the sum total of today's minor controversy.)

The problem with naming a website or company with SEO in mind is that humans aren't SEO-readers. So a website called search-engine-optimization.com may be easy to parse when reading, but non-intuitive for humans to remember. We know the web as a place where spaces are removed, not a place where spaces are turned into hyphens. (In fact, in an informal workplace poll most in our office assumed that sites with multiple hyphens were link farms or splogs.)

Stokefire has been a good name for us, but certainly wins us no awards for SEO naming. It would be a rare day that someone went to Google and typed anything close to "My company needs a name to stoke the fire and get us moving again." ...and even if they did I'm not sure they'd find us.

Other than putting keywords in our headers we haven't done much with SEO - and yet more than 50 percent of our traffic is from search engines.

So, why do we get so many hits?

Two words: This Blog.

Having an active blog on which you talk about your area of expertise seems to have a far greater impact on search engine placement than any domain name model or SEO trick ever could. For the $3000 that SEO costs (at least from the local folks here) you could be paying for the approximately four or five hours a week that a solid blog demands.

But blogs do more than just save money - they prove competence, give you the abilty to talk with your prospects, and even (dare I say it) give you fodder for the inevitable book you've always wanted to write.

I have many clients that ask about buying SEO, and I've always told them not to bother. Those that had already purchased it weren't particularly happy with the results because even if it brought additional traffic there was nothing on the website that actually engaged the visitor. Driving traffic to a brochureware site or a static page is futile. People visit, see that you're boring and leave...

If you have a great website with active content then you don't need SEO. If you have a blog and can write well you'll not only attract visitors - you'll keep 'em coming back.

But back to naming for the web... You can find hundreds of resources for naming your website online. Many have conflicting information. Here are a few thoughts from us...:

1. First, try to use your name. If at all possible you want to bring the vehicle that you have spent all of your time and money to build into a solid brand online as-is. If you can't use your brand online then you'll have to spend even more time and money to build a second brand.
2. Keep it short. The more letters you use the more chances your prospects have to mistype. There's a good reason why we didn't use stokefireconsultinggroup.com.
3. Spell it rite. When the only way to reach you is through a keyboard it makes sense that you'd choose words that are easy to spell - and spelled correctly. Some new naming trends have made dropping the penultimate letter somewhat intuitive (as in Flickr) but other techniques - like vague phonetic matches ala Tabblo - end up sending traffic to the wrong sites.
4. Remeber that on the web you can have more than one front door. Okay, so your own name is taken on the web. Why not use your tagline, a business descriptor, or add a few letters (like "inc" or "llc") to your name? The cost involved in grabbing a few (or more) alternate domain names that point to your site is minimal. Does this dilute the brand? Not really - since the domain name and the name of the company don't need to match. Put in the description of any household product (www.soap.com) and you'll usually find that it leads you to a company with a different name.
5. Check with www.USPTO.gov (or other authority.) Wouldn't it suck to build a website, advertise the heck out of it, and then find out that someone else has a right to tell you that the name and site you've been advertising belongs to them? Well, it can happen.
6. If you expect people to type your name then use ".COM" especially if you're a business. DotCom sells itself - other extensions are the opposite - you spend as much time communicating the extension as you do your own name. (.net, .tv, .mobi, etc...)
7. Name it like you would a company. If you haven't named your company and the new site is going to represent your enterprise then go find a book on naming or talk to a nomenclature consultant. Many of the rules that apply to the naming of companies can also apply to websites - and if the website is the company then almost all of the rules apply.

Please don't use this stream-of-consciousness, knee-jerk, pretty-much incomprehensible post as the only resource for naming your site - or even as the only reason not to invest in SEO. My point with today's ramble is that there are probably better ways to increase your fame (and traffic) than paying someone to help people find you.

Maybe you should be focusing on whether or not you and your brand are worth finding...

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

The National Association of Realtors - (The Voice of Realty) - has a page on which they tell potential home buyers and sellers How to Choose a REALTOR.

Let me summarize their guidance:

• Make sure you hire a REALTOR because they are held to a "Code of Ethics (which in many cases goes beyond state law)."
• Working with a REALTOR that has access to a Multiple Listing Service "will give you access to the greatest number of homes."
• Make sure you ask your REALTOR to clarify state "regulations, so you know where you stand" on the duties for your type of agent.
• Know the difference between a buyers and a sellers agent and make sure you know whether your agent is representing you or someone else.
• Check that the agent has an active real estate license in good standing.
• Check what real estate designations the agent holds.
• Will your agent "show you homes that meet your requirements and provide you with a list of properties he or she is showing you" in exchange for your commitment to work with them?

I just don't get it. I'll respond to each item with an eye to how the REALTOR and/or consumer is affected or represented.

• Use a REALTOR because they're held to a "Code of Ethics." First, why would anyone point out that people need to be trained in ethics. Does the REALTOR profession attract unsavory types? Second, I checked on the Code and found that it contains 17 unique articles and 81 standards of practice. That's a whole lot of stuff to assume that every single REALTOR in the world has memorized. Even with the Code hung on the wall where they can see it every day I'd wager than less than 1% of REALTORs could list every article and practice. If it near impossible to live and breathe by the Code then why have it at all? (Other than to tell people you have a code.) The required 15 hours of training per year (I think I have that number right) just isn't enough to memorize the code and keep current on other real estate issues. FWIW- I'd bet that Google's Code of Ethics is known by 99% of their employees - and they can probably recite it perfectly.
• MLS access gives you access to the biggest number of homes. Okay. MLS does give you access to homes, and people do use it - but in many cases it doesn't give you access to homes that are listed by owner and most MLS services are restricted so that only agents can search them, meaning that if your agent uses one as the sole method of advertising your home then people without an agent won't be able to find you. In most cases MLS gets you access to REALTORs, not buyers. (I understand why NAR would want this - as it does help REALTORS... but it doesn't necessarily mean that the client will be best served.)
• Have your REALTOR clarify state regulations/Buyer-Seller Agent Distinction. I've been in at least five real estate transactions and this has always happened without my prompting. I know I should care about it, but it isn't top of mind for me. REALTORs have it as part of their spiel - but repeat clients know the spiel - saying they either represent you, the other guy, or both... then you sign something and get a copy showing what that role is. Also, given that REALTORS (potentially) have a higher code isn't it more important to learn about that? Why is this the customer's responsibility?
• Check that the agent has an active real estate license in good standing. This is common sense, but I know exactly no one that has done it. Ever. I've asked a dozen folks and everyone laughs at me. Yes it is the law, but it isn't the consumer's job to out the impostors. Seems like something NAR should be doing on behalf of its constituency, no? (I certainly don't check every restaurant for a liquor license when I buy a drink. Do you? And I certainly don't check for health-code violations online - even though they are available - because if I only ate at the clean places I'd never go out.)
• Check what real estate designations the agent holds. What exactly does this mean? What kinds of real estate designations are there? What is the advantage of having one - or more than one? A search turned up at least twenty designations on NARs own site. Rather than checking on what the designations are doesn't it make more sense to ask what the designations give the client? Will they make more money? Will they save money? Will they have a smoother transaction? Will it be faster? Does a desgination that doesn't provide a material benefit to the consumer matter? Seems kinda like putting makeup on a pig. If designations are important then isn't it more important that an agent have a designation that specifically represents the situation the buyer/seller is in? Should a non-specialist recuse themselves if there are better options available to the buyer? (Certainly seems like the ethical thing to do, doesn't it?) Do they need to disclose that there are others that specialize in the area the client is interested in? (Again... ethical.) Do they need to disclose that designations exist at all?
• Will your agent "show you homes that meet your requirements and provide you with a list of properties he or she is showing you?" If you are an agent and all you do for your clients is show homes and make lists then you don't deserve to have clients. If I told people that the reason they should work with me is that I make names that fit requirements and I show them candidate lists I can't imagine that anyone would ever hire me. This level of service is assumed. If you don't show houses and give lists you go out of business. So why ask the question?

If I were a REALTOR and found that my clients were being given guidance like that seen above I'd be calling up NAR and telling them to get their act together. The NAR is hurting the good REALTORs and doing no favors for the brand by allowing the bare minimum to be passed off as allowable.

I have heard from REALTORs that the annual training requirement can be fulfilled in a single marathon day - and that there is no test given to confirm that the information learned is actually learned. There's no follow-up weeks or months later to see if the information is retained. One REALTOR commented that a few people in the room had actually dozed off. (Apparently the only requirement is that you be physically in the room... coherency and consciousness are not mandatory.)

In my light reading of the Code of Ethics I couldn't find a rule against this, so it must be okay.

Why not figure out what actually makes a good REALTOR and focus on those qualities? Don't ask what people are looking for. Don't use focus groups. When people are asked what they look for in a REALTOR they don't know how to respond. And getting a whole group of people together gives you a whole lot of answers that are provided because they don't know how else to answer. Sure people want ethical REALTORS. We also want people who breathe, who are decidedly male or female, who like food, who speak our language, and who don't swear at us under their breath or launch into song when they get stressed. I'm guessing the latter options didn't show up on the surveys, but I'd wager that breathing would actually be found more important (and no less irrelevant) than ethics. Ethics is a given. People don't want to deal with unethical people in any business. So don't talk to us about whether or not you're ethical.

Training in ethics doesn't matter - being ethical matters - and you can't promise that. What can you promise? What about creative services? What about taking care of paperwork or fast transactions? What about a promise to never ask for a piece of information more than once? What about keeping track of what the strengths and weaknesses of each house visited are and helping clients keep things straight? What about restricting your services to areas in which you are qualified to deliver informed opinions - and referring business elsewhere when you're in an unfamiliar neighborhood?

I don't want a taxi driver, I want someone that can actually help me.

What about providing services that matter?

The NAR is sick. Once enough of their constituency notices and comments perhaps they'll take some medicine.

Prescriptions are available...

Tate Linden Principal Consultant Stokefire Consulting Group 703-778-9925

You may have thought it wasn't possible, but it is. I'm going to write yet again about the confused brand that is REALTOR... or is it REALTORdom? ...REALTORness?

Would you believe that I receive about a dozen hits a day from REALTORs - and a few letters a week too. So far everyone has been in agreement about the problems with the REALTOR brand. Unfortunately I haven't had a single post from a REALTOR willing to speak out against the problems with NAR or the representaton they give to REALTORs.

That hasn't changed - on my site. But I came across a post on the Sellsius blog where a whole bunch of REALTORs have vented. The post in question shows the top 10 complaints with the NARs REALTOR.com site. Seems like the association that is supposed to represent all REALTORs is only representing those with deep pockets. Here's a sampling of the complaints:

Charging extra for enhanced listings Charging extra for leads Sponsored links divert traffic away from member lis