UPDATED: Learning Thankfulness From A Four-Year-Old

Posted By:
Tate Linden

Updated 11/28 – at the bottom of this post

My young son has a best friend that he’s known pretty much from the time he could speak in complete sentences. Just the mention of her name causes his eyebrows to shoot up and his mouth to open in surprise, as if he’s just remembered that she exists and that she could very well be hiding around a corner waiting to tickle him. Both kids seem to be on a different wavelength than others their own age, but when they’re together they become kinetic energy made visible. They tumble, sing, play cooperatively, chase frantically around the room, hold hands and hug with a joyfully innocent intensity that astounds me.

When anyone asks him who she is his response (without any coaching from others) has always been, “she’s my girl.”

Not “girlfriend” or “friend”.

“My girl.”

I am thankful that I live in a world where we have a chance of experiencing or witnessing such powerful bonds.

I am thankful I am capable of learning as much about life from my son as he is from me.

I’m thankful to all of the people that I’ll likely never meet who protect our way of life and our liberties so that we can appreciate these moments and relationships at our leisure.

But right now I’m mostly thankful to the MRI tech that discovered His Girl’s brain tumor today, and to the surgeons now trying to figure out how to remove it.

In the midst of the hurricane of long trips, traffic, cooking, in-laws, exes, screaming kids, over-eating, and unwanted political conversations we should remember to take a moment to breathe and perhaps be thankful that we and those we’re spending this day with are all able to do just that.

Maybe this year when Great Aunt Dorothy leans in for her annual semi-mustachioed smooch we won’t have to just pretend to appreciate it.

Hope you’re all able to spend the holiday with your own “my girl”.

Update 11/28:

On Thanksgiving day we took my son to spend a couple hours with His Girl in the hospital. The two of them laughed and played the entire time – often so boisterously that nurses and other parents in an otherwise very quiet hospital wing came by to peek their heads in and smile. Not a single disapproving look from anyone – including our normally shush-prone selves – during the entire visit. 

My son’s Girl entered surgery the day after Thanksgiving, less than two days after the tumor was found. As of yesterday she was awake, speaking and smiling again. She’s been released from the ICU and is recovering nicely in the children’s unit. We’re hopeful that she and my son will be able to see each other late this week.

I’m honored and surprised that so many of you were moved to write to me. Thank you for all of it. I’ve tried to share your sentiments with my son but the scale of what’s happening is a bit larger than such a young kid can fully digest. Know that he’s thankful nonetheless, and that he’s looking forward to his next play-date.

And the thousands to come after.

I opened this door as some sort of personal catharsis, but now must close it out of out of belated consideration for the girl’s privacy (and the privacy of her entire family). I will not be posting further updates. As jarring as this has been for my family, I cannot begin to understand the emotions and fears that hers is dealing with. I don’t think I’d appreciate having my own family’s challenges shared with the world – even if they were anonymized – so it doesn’t feel right for me to create an ongoing narrative from someone else’s.

My apologies to anyone I’ve troubled.

Stokefire Welcomes… Truth.

Woe betide anyone visiting Stokefire HQ on a day (like today) that there’s client-involved brainstorming to be had. If you do our boss may also betide you a bunch of cheap beer and takeout food. You’ve been warned. No… that’s not quite right.

YOOOOOOOU’VE BEEEEEEEEN WAAAAAAAAAAAAARNED!

Better.

And yes, this really is on the big sign in our lobby.

Today's Welcome Sign at Stokefire

DARPA Wins Logo Award, Stealthily

2011 MarCom Award Winner

We just learned that our DARPA logo work received an Honorable Mention from the MarCom Awards. We’re surprised and honored by the recognition. We figured that without seeing the logo in action (e.g., transitioning from on-white to on-black as is shown in the video below) it’d get lost in the herd.

It didn’t, and for that we’re giving thanks. Though we can’t seem to find any mention of the award online…

Congratulations to DARPA, and to the members of Stokefire’s very own design team:

Graphic Designer: Jonelly Sharp
Art Director: Randy Rodriguez
Art Director: Kaitlyn Wells
Creative Director: Tate Linden

Want to see the story behind the brand identity and the challenge we faced? Check out this live markup narrated by the boss:

 

Other live markups have been done for The Stokefire Logo and Think Harder. Concrete.

 

This month’s happenings at Stokefire Headquarters

September – October 2011

You’re probably wondering – what happened to the weekly happenings? Well here’s the simple answer – we’re busy, VERY busy. We know – the economy sucks, so what could we possibly be so busy with? Well I can’t exactly tell you (it’s a secret), but I can tell you that we’ve been having a blast making messes, taking photos (we may have even seen a ghost or two), and smashing things with a hammer – all for a client project. Oh and our boss Tate Linden has been writing blogs like crazy, he’s a fan of Gandhi if you haven’t noticed *wink*.

We’ve also been photographing more of our work – if you didn’t see our last website update we launched all of our client work, but that doesn’t mean we’re done. We are continuing to update our pictures and results from all of our projects. There has been a lot of media going around too – we won an award for our work on the Think Harder. Concrete brand for PCA. (If you look close, you can see Tate sporting the brand above!)

Video mark-ups #3, 4, and 5 are all in the works, so you’ll be able to see them coming out very soon. We already completed our mark-up video on the Stokefire logo (#1) and the Think Harder. Concrete brand (#2), so we’re pretty darn excited to have more on the way.

We of course can’t forget about our client work either. We’re working on advertisements, logos and a whole lot of strategy. Tate has also been off on a few speaking gigs, getting people all psyched-up about brand alignment. With all this stuff going on, we’ll be putting out the Stokefire Bellows (our newsletter) very shortly, so keep your eyes peeled.

Get More:
Posts involving Gandhi
Tate Linden: Speaker Extraordinaire
Stokefire’s Classic Rants

Learning the Lingo While Teaching

Posted By:
Tate Linden


Quick update!

Last week I spoke to a great group of coaches and organizational developers about my developing book applying Gandhi’s wisdom to branding. His quote, “Happiness is when what you think, what you say, and what you do are in harmony” seemed to make sense to everyone, but when I used it in practice to reference the thinking, saying and doing of an organization’s leadership everyone was left scratching their heads.

What I learned from the experience is that there’s too much awkwardness and wiggle room in explaining someone’s reason for doing or saying something as “their thinking”, or worse, “their THINK”. I spent half the session doing verbal gymnastics to make “think” stay within the model I was discussing instead of using the Think/Say/Do model as way to introduce the conceptual and them immediately applying more business- or brand-appropriate language.

Leaders speak of their intent or motivation, and since that’s who I’m speaking with and about there’s no reason to make them try to learn some buzz-wordy “my THINK is X” phrasing when all we’re talking about is what gets us out of bed in the morning. What really surprised me, though, was that until now I’d been so absorbed in the development and application of the philosophy that I’d completely ignored how awkward it was to discuss.

Many thanks to the ASTD and CBODN members who helped me discover the problem and watched me work through it in real time. Both cool and humbling to experience.

(And if you want to buy the post image on a tee? Gandhi just might approve.)

A Concrete Win for PCA and Stokefire Branding & Advertising Agency

Sorry to all for not posting this great Portland Cement Association PR on our site earlier. Was a bit of a flurry yesterday. Here’s the official release: A Concrete Win for PCA and Stokefire Branding & Advertising Agency. It looks pretty spiffy in PRWeb’s format – or you can see it awkwardly formatted below.

DC-area agency makes concrete front-page news and earns client top honors from 2011 CWA Marketing Communications Awards.

This billboard was viewed by hundreds of thousands of frustrated commuters during asphalt repaving.

A Billboard from PCA’s Award-Winning Campaign

“Forty-eight hours after the billboard posted, concrete was on the front page of the region’s major newspapers.”

Alexandria, VA (PRWEB) October 05, 2011

Stokefire Branding & Advertising Agency today announced that its work on behalf of the Portland Cement Association (PCA) has won the 2011 BEST OVERALL Marketing Communications Award as judged by the Construction Writers Association (CWA). This marks the first time a non-profit industry association has earned top honors in a contest typically dominated by commercial industry titans. PCA will receive the award at CWA’s Grand Awards Dinner in San Antonio, Texas on October 25, 2011.

“We are honored by CWA’s recognition and excited that the concrete brand and campaign developed by Stokefire’s creative team served the needs of our membership so well,” said Bruce McIntosh, PCA’s Vice President of Communications. “This campaign quickly allowed us to become part of critical infrastructure conversations, and ultimately led to new concrete and cement projects for our members.”

“PCA needed to provoke a change in behavior,” said Tate Linden, Stokefire’s President and Chief Creative. “Politely knocking at the door of opportunity hadn’t opened it, so we gave the industry another way through. PCA’s top-notch team delivered in a big way once the door was opened, converting opportunity into tangible results.”

CWA’s judges lauded the multifaceted national effort targeting wide-ranging audiences including public works officials, consulting engineers, city and county officials, and even taxpayers and the motoring public. Stokefire delivered campaign strategy and creative execution across print, web, outdoor, clothing, and trade-show elements. In awarding top honors to PCA, judges cited the all-around strength of the campaign, from the design detail and copywriting effectiveness to the broader strategic approach and key media placement.

A strategically placed billboard component above an asphalt repaving project received specific praise from the panel. Forty-eight hours after the billboard posted, concrete was on the front page of the region’s major newspapers, had earned favorable stories on CBS TV News and Public Radio, and had generated buzz on blogs, bulletin boards and Twitter. More importantly, PCA’s leaders were granted access to key infrastructure decision-makers, leading to the true measure of the campaign’s success – tangible new business.

About Stokefire Branding & Advertising:

Stokefire has secretly branded and advertised stuff from its hideout in the Washington DC metro area since 2005. The Stokefire team develops award-winning strategic brands and advertising campaigns that change behavior and get results. The agency has quietly established a diverse client list that includes Heinz, Charles Schwab, Discovery Communications and the US Department of Defense.

About the Portland Cement Association:

Based in Skokie, Ill., the Portland Cement Association represents cement companies in the United States and Canada. It conducts market development, engineering, research, education, and public affairs programs. More information on PCA programs is available at http://www.cement.org.

About the CWA Marketing Communications Awards:

For over a decade the Construction Writers Association has recognized the top marketing and communications work from around the globe. Previous CWA Marketing Communications awards have honored work for megabrands like Caterpillar, Bobcat, John Deere, and Volvo. The CWA, founded in 1958, is a non-profit, non-partisan, international organization that provides a forum for journalism, photography, marketing, and communications professionals in all segments of the construction industry.

###

That’s it!

Congrats to PCA on the 2011 CWA BEST OVERALL Marketing award. Many, many, thanks to Bruce, Patti, Doug, Brian and the rest of the PCA team for giving us the opportunity, for giving our strategists and creatives great information to work with, and for executing flawlessly after the campaign launched. Without every ounce of opportunity, trust, and execution none of this would’ve happened.

TrueTwit, Extortion & Other Synonyms

 

Posted by:
Tate Linden 

Getting those annoying TrueTwit validation messages from people you follow on Twitter? So am I. And I’m not happy about it. Read on to learn how TrueTwit’s leaders have created a league of unwitting sales zombies, and wasted over 80 years of human effort, while building a badly aligned brand.

While I must admit that the business model TrueTwit uses is brilliant, it’s also pretty damn creepy.

Here’s how it works.

  1. You click follow to track someone interesting on Twitter
  2. You immediately receive this direct message: “SoAndSo uses TrueTwit validation service. To validate click here: [...]
  3. If you click the link soon after you get it you’ll be sent to a page with a huge 18 word ad for TrueTwit, followed by a paid Google ad, followed by a slim 32 words telling you how to validate, followed by 47 words telling you that if you inflict the service (for free!) on your own followers you’ll never see this annoying message again, followed by 70 words telling you how awesome their paid service is. Some paraphrasing may have occurred above, of course. Only then do you actually get to enter the two captcha words to prove you’re human.
  4. If you don’t click the message shortly after you receive it you may get the same two ads as above and a message saying “Sorry, but it appears the person you followed may no longer be following you.” That means that the user (or more likely TrueTwit) classified you as not worth following back. Opportunity to make a connection is lost.
I am not a subscriber of the service and I’m not willing to waste the time of my select few followers or my own money to try it out, so I don’t know every detail about how it works from the inside. And while the website has a FAQ sheet it doesn’t give the kinds of details I want to hear about. Honestly I don’t really have questions, though. They’re more a seething pile of visceral responses to the business practices I see being used by TrueTwit. Stuff like…
  1. By far the most egregious issue is that TrueTwit says it has the technology to automatically ensure that human users are identified and don’t need to go through the validation process at all. It’s a formula that the paying users are able to utilize. Fine. But for the non-paying users there is no legitimate ‘validation’ reason to make a human follower go through ten validations in a row to prove they’re human. The only reason to require it is to annoy the Hell out of the follower and get them to sign up and annoy others – or buy the service.
  2. While I do get Twitter spam occasionally, most spam I receive is from TrueTwit. And worse, it’s exactly the sort of bot spam that the service is supposed to prevent. If I want to get rid of it all I have to do is agree to do everything TrueTwit wants me to do or pay them money. Sounds an awful lot like a protection racket, since the only thing I’m trying to do is have them stop wasting my time – and potentially billable hours – to prove something they already know (see my first complaint) – that I’m human.
  3. By having the basic TrueTwit service automate the validation process via DMs it turns its non-paying users into the very bots that it claims it is trying to eliminate.
  4. TrueTwit isn’t a validation service at all. The DM spam sends the follower to a page with 32 words telling people how to validate buried on a page with three links to sign up for the service, a paid ad, and 135 words trying to get me to do something other than what the link said they were going to give me? Just counting the words alone that’s worse than a 4 to 1 ratio of advertising copy to information. TrueTwit isn’t in the validation business – it’s in the ad business.
  5. The basic service preys on selfish people who value their own time over the time of those who choose to follow them. They’re fed up with all the spam and shut it of for themselves, making the rest of their new followers similarly annoyed, spreading this time-wasting ad service like, sadly, a virus.
  6. TrueTwit admits that the service doesn’t actually stop human spammers – saying “If a spammer is human they will get through. The point of TrueTwit is to eliminate automated spam software from grabbing your attention.” Which is exactly what TrueTwit basic is doing to the world. Worse, all it takes is a human to click the link and validate so that their automatic tweets can hit your stream, so a human can dig through piles of TrueTwit DMs at about 15 seconds each to validate and then auto-spam at will.
  7. Want to break the system? Pay $20 and spam as a “validated” user. While TrueTwit can terminate a user for any reason, they don’t specify Twitter spam (only listing email) or unwanted DMs as a cause. And most of the limitations under “USER CONDUCT” as currently written only apply to international users. So if you’re American and want to send unlimited tweets without having to validate through the annoying TrueTwit service then you’re home free!
  8. As great as TrueTwit’s (Google owned) reCaptcha is, it has been hacked as recently as 2011, and has allowed bots to bypass the security check, so the whole thing is pretty much not as (overly) advertised.
TrueTwit turns its users into bots for no reason other than increasing its own advertising reach and increasing income. The validation it provides is intrusive, wasteful, and ineffective.
If they want to be useful I think there’s a simple fix. Stop spamming mandatory site links to everyone. Let some of the more advanced services trickle down to the free service and change how your validation works. How about:
  1. If someone has just validated on your site then let that validation stand for a period of time for all the people they follow – even if it’s just an hour that’s better than nothing. Perhaps let your validated and trusted users decide how long that period should be – give them a range and make it easy to find and adjust. After all – they’re human and your service is not.
  2. Once a Twitter account is validated within that specific time-frame you can have your auto-DM (still spam, mind you) indicate that the follow was approved by TrueTwit automatically and if they want to know more they can click the link. That turns you into a service rather than an obstacle.
  3. Consider using your algorithms to keep specific accounts validated for longer periods. New accounts may need to re-validate frequently, while established accounts with tens of thousands of followers and low spam profiles might only need validation once a week – or perhaps never.
The real reason this is so annoying for me is that it is an example of organizational leadership completely out of alignment. What they think, say, and do in the name of the organization is a mess.
TrueTwit says: “What if you could know for sure that your followers are truly human and not some cyborg?” But TrueTwit does: send cyborgian links to actual humans who universally don’t want them.
TrueTwit says: ”Avoid Twitter spam” but does send the same Direct (DM) Twitter message advertising the TrueTwit service from multiple TrueTwit users to a single follower multiple times in a single day.
All of this makes it seem that the motivation (what TrueTwit thinks) is to get free advertising or lots of money – or both – by breaking the rules they say they enforce.
That’s not a recipe for long term success and respect. Unless you maybe the mob, in which case you are totally awesome and I have no complaints at all with your methods. (And it has just dawned on me that since there’s not a single indication of who runs the service on the website and no owner attribution on whois this could conceivably be run by them. So… apologies if that’s the case. I like my kneecaps and shall retract this post if that’s what it takes to keep them.)
I’ll share you with the saddest part of all. On the right side of TrueTwit’s Welcome Page there’s a statistics sheet that currently shows over 4.2 million verified followers. We’re looking at about a minute to read and digest the page copy and enter the Captcha codes – assuming we get them right the first time. If my math is right (and it probably isn’t) that’s more than 80 years of lost human effort. More than a literal lifetime wasted responding to an automated process that never had to happen in the first place.
It’s time to practice what you preach, TrueTwit. Stop causing the problem you say you’re here to solve. Trust us to willingly advertise services that we like instead of forcing your message down our throats with Sisyphean cyborgs.
Love the name, by the way. After looking into the organization in such detail I find it somewhat descriptive.

Our PCA Work Named “Best Overall” by Construction Industry

Yep. The Portland Cement Association received top honors in the industry for our strategic and creative work on their Hey Asphalt campaign that included the advertisement above amongst other elements such as billboards, trade ads, and websites. How cool is that?

No, wait. Don’t answer that. Allow me.

Ahem. It’s VERY FREAKING COOL! Fist-bumps all around!

Our own press release will hit in the next day or so, but until then you can chew on CWA’s broad release:

CWA Names Winners of 2011 Marketing Communications and Website & Electronic Communications Awards

Thu Sep 29, 2011 7:30am EDT

CHICAGO, IL, Sep 29 (MARKET WIRE) —

The Construction Writers Association (CWA) announces the 2011 winners of
its annual Marketing Communications Awards and Website & Electronic
Communications Awards. The awards will be presented at a grand awards
dinner on October 25 during the 2011 CWA Annual Conference, CONNECTED
2011, in San Antonio.

The annual awards spotlight superior communications efforts by
construction-related individuals, corporations, associations, advertising
agency/PR firms and publications. The Marketing Communications Awards are
evaluated on editorial content, graphic design and effectiveness in
achieving stated goals. 

"The CWA Marketing Communications Award honorees are selected from a
highly competitive pool of submissions from talented professionals across
the country," said Aaron Chusid, chairman of the Marketing Communications
Awards committee.

    The 2011 CWA Marketing Communications Awards winners are:

--  Portland Cement Association, Best Overall-Other
--  Performance Marketing, Best Print-Ad
--  ARTBA, Best Radio-Ad Campaign
--  WSP Flack & Kurtz, Direct Mail Campaign, Best Corporate
    Communication
--  Marketing Strategies & Solutions, Best PR-Special Event

The Website & Electronic Communications Awards are evaluated on
content, design, effective technology aspects and meeting stated
objectives. 

"Effective websites and electronic communications continue to increase in
importance for manufacturers, dealers, contractors, associations and
publications in the construction industry," said Patti Flesher,
chairwoman of the Website and Electronic Communications Awards committee.
"The CWA awards provide industry-wide recognition for work that
successfully engages an online audience."

    The 2011 CWA Website & Electronic Communications Awards winner is:

--  HardHatChat.com, Blog Category

The Construction Writers Association (CWA), founded in 1958, is a
non-profit, non-partisan, international organization that provides a
forum for journalism, photography, marketing, and communications
professionals in all segments of the construction industry to connect
with other professionals and enhance skills through education. Visit our
website at www.constructionwriters.org. Join us on LinkedIn, Facebook,
and Twitter.

For more information contact:
Deborah Hodges
Construction Writers Association
1-773-687-8726
info@constructionwriters.org 

Copyright 2011, Market Wire, All rights reserved.

-0-

Congrats to Bruce, Patti, Brian, Doug, Aris and the rest of the PCA team. Now, if you’ll excuse us, we have an appointment with some bubbly.

Happenings in Advertising, Branding, and Design

1. Oh Netflix – What are you doing to us! Netflix’s Attempt at ‘Transparency’ Angers Consumers, Hurts Brand. Take a look at their new name and logo. (via Ad Age) (via Brand New)

2. OXY had a design overhaul, is that all they did? (via The Dieline)

3. Ben and Jerry’s won’t back down: Schweddy Balls Leaves Sour Taste in Conservative Group’s Mouth AFA slams Ben & Jerry’s. )What do you think of their new flavor? (via Adweek)

4. Nextel rebrands - X Connects the Spot (via Brand New)

5. BBH Rebrands British Airways in Grand New Campaign Ads debut new tagline: ‘To fly. To serve’ (via Adweek)

6. The colors you choose for your brand show personality and emotion - IBM represents it all. IBM Billboard Changes Color Based on Your Clothing (via Adweek)

7. Barefoot Wine presents a poster made completely out of rubbish: “One Beach” (documentary) (via Creative Review)

8. Esurance Taps Leo Burnett (via Adweek)

9. Maggie Gyllenhaal Does First-Ever Latte ‘Got Milk?‘ Ad.

10. A little something for all the designers out there: Josef Müller-Brockmann: Principal Of The Swiss School (via Noupe)

11. The evolution of the advertising executive infographic – Where do you think you stand? (via Adverblog)

Get More:

Thoughts on Advertising 
Thoughts on Branding
Thoughts on Design
Thoughts on Creativity

 



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