Category: History

The Problem With Taglines.

Frequent readers will know that I’ve got problems with the way most organizations utilize taglines. The typical company uses their tagline as a way to fit in rather than a way to stand out. Consider the following examples:

  1. Making your dreams a reality (or) Turning your dreams into reality. With over a million hits for the combinations on Google it’s clear that the slogans aren’t doing a thing for the firms that use them. And also note that there’s nothing at all here to tell us what industry the firm is in.
  2. Customers are Number One! Yep. And if they weren’t you wouldn’t be in business.
  3. Creativity. Strategy. Execution. Really this is a reference to the trend to have three single words as the tagline. No one ever pays attention to it. And it sounds reeeeeally pompous.

I was asked what I thought led to strong taglines last week and after a few minutes of thought I came up with this:


The best taglines have a few things in common:

  • They represent the brand spiritfast.jpg
  • They specifically apply to the company using the slogan – to the exclusion of any other company in the industry
  • There’s something unexpected or unique – perhaps rhyme, interesting word choice, or an attitude that hasn’t been seen in the industry. It has to have at least a little risk.
  • They address a specific audience and are meant to drive this audience to do something (like buy the product, think about particular qualities, talk about it, bug their parents, or something else.)

I was also asked whether there was a test that could be applied to determine if a tagline was great. I think that longevity comes close, though longevity isn’t a requirement. Certainly there have been some powerful taglines that were created for singular events.


In some industries (such as with automobiles) you’ll find manufacturers changing the tagline every year or two. Sometimes this can be good, but usually it is a sign of a major problem. Just look at what Buick has done over a four year period:


2001 – It’s All Good
2002 – The Spirit of American Style
2004 – Dream Up
2005 – Beyond Precision


I challenge any of you to find the common brand theme or thread here. I see optimism, patriotism, creativity/aspiration, and accuracy. How do these ideas come together in a cohesive brand package?


Answer: They Don’t.


I have a feeling that we’ll be seeing yet another tagline from Buick soon – as they realize people don’t buy Buicks for their tight handling or precise fit.


Contrast this tagline churn with what Saturn has done:


1990 – A Different Kind of Car Company
2002 – It’s Different in a Saturn
2004 – People First
2006 – Like Always. Like Never Before.


Common threads? How about ‘being different by valuing the relationship with the buyer/owner’? Every tagline references that in some way. This isn’t tagline churn because the previous one was ineffective, it is churn that brings out deeper aspects of the core brand.


If you’re going to invest in a new tagline every few years shouldn’t you at least make sure that each one builds on the last?


Tate Linden
Principal Consultant
Stokefire Consulting Group
703-778-9925

The 400 Flavors of Eskimo Snow

snowflake2.jpgYou’ve all heard about this, right? Eskimos (okay, actually the Inuit) are so intimately familiar with snow that they have up to 400 different words to describe it.


Right.


Having talked to parents of infant twins and to those that have had little tykes in the house for over ten years I think I can safely call this one a myth. They’ve seen more different kinds of poop than most Inuit see different kinds of snow in a lifetime and yet they’re able to classify it with at most a couple dozen terms – including the profane ones. (This is not, mind you, a challenge for you to list all the four letter words that you can think of.)


Dave Mendosa has a short piece about this on his website and he covers how the myth got started – when an explorer visited the area and claimed that the tribe had four names for snow.


Four?


Stephen Pinker - a prominent linguist – suggests that today the Inuit have only a dozen words for snow, and that is if you count generously. And here you can find a list of snow morphemes (note that there aren’t many more in Inuit than there are in English.)


Most on the Internet seem to conclude this is a case of gradual exaggeration – each person repeating the story adds a percentage or two as they retell it.


So why am I (as a Thingnamer) bringing up this linguistic fallacy? Because in a few ways it parallels issues we face in naming things. But I’ve only got time to address one today, so here it goes…


Let’s address the possibility that we could build 400 words meaning essentially the same thing. Oddly this doesn’t get my hackles raised. When we develop new names for products or companies we may consider thousands of potential names on our team before weeding them down to a select group to pass on to the client. In effect, before we deliver our prime candidates we live through the hell of trying to identify the same individual thing with a virtual Babel of morphemes and other lexical bits.


How do I know that there can’t be 400 terms for “snow?” Because early on in my Thingnaming life I used to deliver all of the naming candidates to the client to sift through. They’d be given hundreds or thousands of candidates to consider instead of dozens.


Know what happened? Almost nothing. With so many options to choose from my clients were unable to even begin to evaluate the terms for fit. They were overwhelmed. When trying to compare one candidate to the mass of others there was too much to evaluate. Discussion was perpetually focused on how the client could possibly know if a name were better than every other candidate – even when we tried to narrow things down to an either-or decision.


I think this parallels what would happen in real life. Imagine if you had to go through this process just to describe what was falling from the sky. Was it snow54 that was falling around you, or perhaps snow323? Does snow313′s aspect of supreme fluffiness better fit the situation than does snow299′s reference to the slowness with which it falls?


A quick side note: My personal feeling is that inventing so many words for snow is impractical if we can take existing terms (adjectives, mostly) and connect them with the core term. Consider “driven snow,” “wet snow,” and “dense snow.” If we make every single possible quality of snow into its own unique term then we lose the ability to compare the particular quality of that snow to other items without relying on metaphor.


Second side note: There are some things that have 400 different words to describe them, but they’re not used in conversation by laypeople. Consider the color green – when you look through paint chips you’ll find hundreds of different words to describe slight variations in the presentation of color. Is it “Pinesage” or “Forest Growth?” The names, however, aren’t meant to be used in every day life. They’re mostly just to give people a way to refer to the color while holding it in their hand and comparing it to another color. It’s just easier to understand than “this green” or “that green.” (Yes, I know that the greens in question are actually different greens – but I’d assume that this argument holds for snow as well – the hypothetical different words for snow are pointing out that the snow itself is not the same in each case.)


I guess that technically speaking those previous two paragraphs weren’t side notes since they were actually at the end of my meandering post. Perhaps we can come up with 399 terms that better fit their true purpose?


Tate Linden
Principal Consultant
Stokefire Consulting Group
703-778-9925

What would you do? A Naming Conundrum.

We had a discussion yesterday with a prospective client that uses an acronym as their name. Or it used to be an acronym. Now it is just a few capital letters that have absolutely nothing to do with the organization. At some point in the last few decades the words used to describe organization changed (no longer matching the letters in the acronym) so they had to adjust the way they referred to themselves. The acronym became an anachronism.


Imagine a company called the National Record Player Company – that goes by NRPC. This name would serve them well through the 1980s – at which point the company switched away from record players to things like CD players, and soon after that to DVD players.


Kentucky Fried Chicken had a problem similar to this when they decided the word “Fried” held too much kfc.gifbaggage. They are now officially named “KFC” and the letters themselves have no official meaning anymore.


If you owned NRPC what would you do? Would you keep using the letters as you’ve been doing for decades because that’s how people know you and there’s strong brand recognition (even though the letters have had no words behind them for three decades?) Would you attempt to kluge together new words that fit the letter pattern better than the old ones (like BP did with Beyond Petroleum?) Or would you ditch the acronym and go for a brand new name that better positions you for the next three decades (while potentially honoring your past at the same time… but no pressure, of course?)


Each approach has its advantages and disadvantages. Each one will be loved by some and hated by others. Just take a look at our own blog and you’ll see that major backlash can occur when nothing other than the name changes.


Membership organizations are particularly vulnerable to backlash when even the slightest adjustments are made to the brand. Today’s society defines people by the company they keep. When an entity with which people are associated changes it reflects on the the members themselves. For naming this means that people who associate with an organization in part because of the name (perhaps because it is their alma mater) will not respond positively to a name change without a significant amount of justification and participation.


When was the last time you heard of a company or organization with a strong brand and lengthy history that renamed itself and received unanimous accolades? I certainly can’t remember one. There’s always dissent (though I believe that dissent is a good thing – but that’s a post for another day.)


Off for my second cuppa joe.


Tate Linden
Principal Consultant
Stokefire Consulting Group
703-778-9925

Credit Union Posts get another mention…

…so we throw the mention right back…


If you’re interested in following the developing conversation in the Credit Union Rebranding world then I suggest you add OpenSourceCU to your list of frequently visited sites.


The Optiva and Red Canoe brands are getting mentioned again and OpenSourceCu is sending traffic our way to learn a bit about the history of the conversation. (Thanks!)


And whether you’re a fan of these names or not you’ll find that the conversation has been amazingly civil and educational thus far. Here’s to hoping that it stays that way.


For the record – we Thingnamers have said all along that Red Canoe is a pretty damn good name with great potential. We continue to believe in it and the work that our (unaffiliated) branding compatriots at Weber Marketing performed on that job. As for Optiva – we’re less thrilled, but can see that the name could work if given a more substantial branding effort.


Unfortunately our bias against Latinate names is something we can’t seem to get over.




Etymology Factoids

It was Joel Cheek who perfected the Maxwell House Coffee blend, and Theodore Roosevelt who originated its famous “Good to the Last Drop!” tagline. It was in 1907, when the President was visiting “The Hermitage”, Andrew Jackson’s old estate, that he was invited to Mr. Cheek’s home nearby. After finishing a cup the brew master asked Mr. Roosevelt’s opinion of the blend. “Good,” cried the President, “good to the last drop!”. Listen to your customers. Taglines can come from anywhere….or anyone.


No, Virginia, there really is not a Betty Crocker. Even though at one point in time she was voted the second-most famous woman in America. Betty was invented in the offices of Washburn Crosby Company in Minneapolis in 1921. The company had been receiving hundreds of questions from consumers about baking with its products. To make it’s replies more interesting more personal, the company invented the character Betty with the surname of a former Washburn executive, William Crocker. Take creative license when you can.

In Search Of The Not So Good.

We’re in the midst of a book project in our “spare” time here at Stokefire. One of the things we’re looking to provide are real war stories or horror stories about naming projects from around the globe. We’ve already got the goods for the major stories – the ones that are easily found via Google or Technorati or in any one of a dozen books on corporate names and histories (or even from our own experience.)


We need the stories that aren’t written. We need the laughable, the tear-inducing, the weird. Did they name your company after the owners dog? Is the name unpronouncable? Impossible to spell? Did your company get bought by someone who just slapped their own name on it even though they don’t have a clue what you do? Heck – we’ll consider any sort of naming story – even the naming of people, animals, or scientific stuff.


We’ve got our share of stories from the inside. We want the stories we can’t find.


What can we offer to those whose story we can confirm and use?


How about:

  • Your name in print with the story and in the acknowledgements (if you wish)
  • Links to your blog from this site and the book site when it is launched.
  • A free copy of the book when published.

We cannot publish stories that we can’t confirm, so if you submit something make sure you include your email so we can follow up.


We’d appreciate a Digg or two – or just telling your friends in the industry about this. The more publicity we get the more useful the book can be to you and the other folks looking for solid information about naming.


And to those of you in the naming industry – we’re happy to share your stories as well… fully attributed. This isn’t about self-promotion for us, it is about helping educate consumers about the troubles that can occur when stuff goes wrong with naming and branding.


Tate Linden
Principal Consultant
Stokefire Consulting Group
703-778-9925

If you don’t think naming matters…

…then you should be paying better attention to the news.


Nancy Friedman over at Away With Words points to quite a few talking heads that are yapping about what to call the goings on in Iraq.


Is it “Civil War” or “Sectarian violence”?


According to Google there are hundreds of thousands of articles on the subject and over 13,000 blogs using both terms.


This seems to me to be another example of PR savvy people having insight into the weight of an existing term. “Civil War” is a loaded name for Americans. By definition (literally) what Iraq is going through is civil war. But the powers that be don’t want to cause the associations… so they are using less familiar terms.


Sectarian Violence means violence between two different groups. Civil War is fought between members of the same nation.


Sounds like they both work to me…


But the weirdest thing in all of this is that President Bush – the guy that unabashedly calls our most powerful weapons “Nuke-u-lar”, is known for having a small vocabulary, and often invents words when he can’t find the one he wants… just nails this term every time he uses it.


Until the last three weeks I’d never said nor written “sectarianism” in my life. I can’t imagine that Bush has had it in his vocabulary for long, nor can I picture how long Bush had to practice saying it before he got it right. (Kinda makes you wonder why he hasn’t invested the effort on the weapons side…)


Tate Linden
Principal Consultant
Stokefire Consulting Group
703-778-9925

News Links – 12-01-06

South Molle Island to enter a new phase. The plan includes an updated island logo which will include the new tagline “The Natural Island Resort” and a complementary strapline “Connecting People With Nature”.


IceWeasel, The rebranding of FireFox. Did you know about IceWeasel? I think not many people know about this thing. Don’t worry..I love to share with you. IceWeasel is a web browser and it originally base on FireFox. It is one of GNU projects and done by Debian to satisfy some of demands from Mozilla (the creator of FireFox). How’d they get this name IceWeasel?


Salesforce rebrands its platform… again. As of today, it has become the Apex platform and Apex API, which helpfully puts all the platform elements under the same branding as the Apex programming language announced last month. Since Apex is a synonym for culmination as well as summit, Salesforce.com’s marketing people must be hoping this is the final step in the platform’s rebranding journey, otherwise it could be all downhill from here on.


Stealing Green. Mega-corps GE, BP and Wal-Mart have joined the chorus for sustainability by re-branding themselves as green companies. A pioneering green business consultant contends it’s more than just PR.


Sky Anytime rebrand for broadband download service. Satellite broadcaster BSkyB is rebranding its Sky by Broadband video download service as Sky Anytime and is adding Sky One shows and pay-per-view premium to the programming line-up.

It Is Onomastic Etymology Friday!

Okay, so I have no clue if I will actually make this a recurring event, but Fridays tend to be pretty slow for names in the news.

Onomastics is the study of naming. Etymology is the study of the history of words. So I’m sincerely hoping that Onomastic Etymology is the study of the history of names. (It does sort of stand to reason, but reason isn’t always right…)

Today’s bit of history is provided by I. E. Lambert’s book: The Public Accepts. Published in 1941, it does a great job covering the stories behind many (at the time) well known trademarks, names, and slogans.

The book is a wonderful time-capsule. In the second story of the book we are told “Many a manufacturer has a slogan for his product, but none is more consistently used than this one.” I would wager that anyone born after the baby boom would have no clue what the slogan is given that hint – or would know what product is being referred to by the slogan after they hear it.

The slogan? “Ask the Man Who Owns One.”

The 800+ hits on Google provide the answer.

On to today’s history lesson!

Read the rest of this entry »



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