Category: Marketing

The Top 5 Reasons I Hate Your Damn List.

Posted by:
Tate Linden

Yep. I’ve had it. My incoming tweet-stream and my Google Reader are stuffed with “The Top Five Reasons To X” and “The Ten Must-Do Activities If You Want To Be Y”.  They’re shared by re-tweeters and bloggers with such frequency that if there was actual business value in the stream somewhere (and I’m not promising that there is) it scrolls by in a blur of numbers and canned advice before I’ve had a chance to notice it.

But I can’t control the path of the river without first understanding its flow. So with that in mind, I’m plugging my nose, writing my own list, releasing it downstream, and letting the current take it where it may.

And so… Here it is… The Top Five Reasons I Hate Your Damn List.

  1. They’re usually just simplistic link-bait.
    The last time I saw a tip-list not manufactured (effectively or not) to go viral was… Actually, I can’t remember. They all tend to link to famous people known to be active on social media, or talk about whatever seems to capture the day’s zeitgeist, like seven ways to meet Justin Bieber (virtually always) or the three things you didn’t know about Evelyn Lozada (on this particular day.)
  2. They’re self-promotional.
    Like USA Today’s college site telling you the five things you should be doing RIGHT NOW to get into grad school. It’s written by a guy who makes a living helping thousands of people get into grad school. And what’s this? Number five says:Ask for help. There are so many resources out there – websites, books, admissions consultants – and it can be dizzying. [...] But you must be willing to reach out and ask for help when you need it.

    Subtle. Especially with that helpful link to the site offering the services in the bio. Hmph. We at Stokefire ensure that our exceptionally talented staff doesn’t stoop so low.

  3.  They’re regurgitated
    While there might be a single gem of an idea that we haven’t seen before, most of the list is made up of stuff available elsewhere. Look at enough lists on similar topics and you end up reading the same stuff everywhere. The the thousands of lists of reasons to tweet, how many actual powerful and new ideas are really there? And are you willing to read through the 25,000+ ideas in those lists of 5 or 10 “reasons to tweet” to find the few crumbs you didn’t know before?
  4. They’re arbitrary
    Especially when you read especially when you consider lists of reasons to engage in some activity or how-to lists that start with the words, “The Top” and are usually followed by a number from three to ten. I’m fairly certain that most of those lists didn’t use a formula of any kind to figure out what order those lists should go in or what bits of information deserve to be shared.
  5. They’re irresponsible
    Using a list removes all responsibility from the list-maker. It’s usually just a random list of bromides from which people seeking help can pick and choose stuff to try. It’s ignorance disguised as expertise. Enough with the suggestions disguised as answers, people! We don’t need lists, we need systems and arguments that work.

That’s it.

It’s time to admit that lists – as effective as they are at getting people to look at your site – are pretty damn ineffective at actually helping people understand topics meaningfully, or improve their situation in any way.

It’s also time to admit that, as with almost every list out there, this one is simplistic, self-promotional, regurgitated, arbitrary and irresponsible. And other than instinctual Google searches performed as I wrote this I didn’t research a single bit of it.

If I’ve done the math right I’ll get a billion hits by tomorrow. And a comment or two from Guy Kawasaki, natch.

But definitely not Justin Bieber, nude. Because that wouldn’t be cool.

Want more? Because I rant about other stuff, too. Like strategic designacronymsbrand naming, creative evaluation, name generators, ranting with a purpose, pre-made brands, and political branding to name a slew.

Marketing – Paper, Ink & Integrity, Too!

Posted By:
Isabella 

I am generally the one to answer the phone at the small-but-feisty Stokefire.  The other day our account rep called from an office supply vendor.  It didn’t go so well.  As a little background… we never asked for an Account Rep – this person is self-appointed or other-appointed. That’s fine.  But in an earlier call with said account rep he unsubtly told me that his main purpose was to do all he could to “get more business out of us.”  Well, talk like that puts a person on alert, you know?  Mr. AR is being abundantly clear that his mission is to solve HIS problem (sell more stuff), and he’s trying to incite me to join in this mission.  He’s not doing it by trying to understand my problems and help solve them, but rather just tosses perks my way that he thinks would “incentivize” me.  Ugh.

Fast forward to the recent call.  This time I barely had to say anything in the first few minutes.  Mr. AR proceeded to recite my shopping habits on behalf of Stokefire – location, volume, types of products, etc.  Now am I being oversensitive, or is this just a little unseemly?  Sure, I know lots of companies have the inside scoop on our detailed spending patterns, but isn’t it just a bit crass to bluntly expose it all in the first few moments of conversation?  Would it not be more shrewd to utilize the information gained without being so explicit?

Apparently my spending pattern revealed a gap – I was doing okay on paper and ink, but not so well on janitorial supplies. How strange to be assessed in this way!  I actually thought I was doing okay on all fronts – our office is stocked with what we need, and not stuffed with excess.  But the push was on.  Mr. AR did his darndest to convince me to purchase these products from his company.  It made no sense from my perspective.  So I said no, and eventually declined to pursue the conversation even further about my shopping strategies and future plans with respect to janitorial supplies.  It was getting… Dull.  Boring.  Exasperating.  He eventually thanked me for my honesty – hmmm… did he mean that?

At Stokefire we talk a lot about being “in alignment” as an organization (though it’s important for individuals, too).  Corporate “happiness” or integrity happens when the things we think, say, and do are consistent.  At Stokefire we know we have a valuable skill set that can help organizations solve problems with their identity, strategy and messaging.  Our starting focus is always on helping clarify the problem to be solved for a prospective client.  Once there we can assess whether or not we are the right fit to help solve that particular problem.  If the answer is “no” we let the prospective client know that and walk away from that potential business.

I have a great appreciation for that kind of organizational integrity.  It’s part of what made me glad to join the Stokefire team initially.  It is also what makes me a bit more sensitive to those whose approach comes across as primarily self-serving.

Et tu, Scott Tissue?

Posted By:
Isabella 

Remember when you wanted to change the TP roll and had to wrangle your finger around the cardboard center to push the spindle and remove it – all the while fearing a paper cut?  Well, fear no more.  Scott Tissue now generously offers a full half-inch of free-wheeling spindle clearance in their roll of TP.  Not for our good, actually – not to save our fingers from paper cuts, but for their good in the form of increased profits.

Yes, TP has joined the ranks of the incredible shrinking consumer products.  Have you noticed?  All sorts of products on the supermarket shelves have been getting smaller, while their prices stay the same or even go up!

I think we’ve all seen enough of the economy to know that things are, how shall we say… um, not so good.  Prices are going up; we know that.  But these product changes are allegedly trying to protect us from that fact.  So they start out offering less product for the same money.  But then, guess what – the price goes up anyway.  I, for one, would prefer to see honesty and straightforwardness in pricing.

Instead, in a seemingly deceitful way, packaging has been altered to prevent our noticing the changes unless we are specifically paying attention.  Some familiar jars now feature a hollowed out bottom, allowing less room for product. Other packages have been proportionately reduced so that you would not notice, unless you had the new package side by side with its larger predecessor.  My friend recently mentioned buying a half-gallon of ice cream.  I said “you know you’re only getting 3 pints now, right?”  (Yes, that’s a 25% reduction.)  My very-smart friend said, “Oh, I hadn’t noticed.”

Lots of product sizes have been tweaked.  The amounts may be small, but it’s annoying.  When your dinner recipe requires 2 cups of packaged something (16 oz), you’ll have to make due with 14.5 oz.  My favorite brand of OJ, “Simply Orange” – no longer contains “simply” a half-gallon.  No, the package now says: 1 quart, 1 pint, 11 fluid ounces.  What mental and visual noise!  My favorite pound package of coffee stepped down to 14.5 ounces, and then to 11.5.  Where will it stop?  I might as well leave my money on the shelf and walk away.  It feels like the net effect is the same.

Notice that no one is messing with milk.  It still comes in quarts, half-gallons, and gallons.  (Doesn’t that sound good?) Hurray for one piece of sanity!  It was probably too risky for milk distributors to go head-to-head with moms everywhere on something so basic.

The most disturbing part of all this to me is the sense that we are being duped.  Sometimes these changes occur with distracting new information about the product.  That makes me feel like I am the victim of an illusionist.  But wait – I haven’t paid my money to be entertained by an illusion.  I’ve paid to purchase a PRODUCT.  And I’d like the full amount of my product, please.

I’m surprised that Scott Tissue didn’t decide to accentuate the positive in narrowing their TP roll.  Can’t you see the ad campaign:  “Now, in new injury-reducing format!”  Yes, let’s get happy about that, and forget about the extra cash leaving our wallets.

Sometimes I just want to make a little noise about all this.  ‘Anybody with me?

What’s the point?  Let’s be smart consumers.  If your favorite brand is doing something you don’t like… switch!  Or let them know.  Rumor has it that talking to the right folks about their incredible shrinking products could yield you some cash-saving coupons.  That’s something, I guess.

Happenings in Advertising, Branding, and Design

Are you making these typical branding mistakes? “Common branding mistakes” (Via Bond)

What do you think of Budweiser’s brand refresh? We say it’s clean, simple, modern,  and very different then the old time scroll approach. “Budweiser Rocks the Bowtie” (via Brand New)

Why don’t you take a ride on the imagination roller coaster. “Syfy House of Imagination”  (via Behanced)

Will you be shopping at Target from now on? “The Spot: Target’s Short Stories” (via Ad Week)

Well Cheer rebranded, again. Do you think they got it this time? “Three Cheers for the Laundry Detergent”  (via Brand New)
Looks like the era of rampant optimism we predicted and confirmed was alive in 2009 has ended.

 

 

Happenings in advertising, branding and design

Global research agency Millward Brown published a study confirming what we all knew was coming: Apple has surpassed Microsoft in market capitalization to become the second most valuable U.S. company in 2010, it also superseded Google to become the most valuable consumer-facing brand in the world. (via Mashable)

Along with share prices and revenue, the Big Four honchos saw their total pay rise…Adweek shares the Top 10 Earners in Advertising (via Adweek)

Brand Toys, created by JWT London and the brainchild of worldwide planning director Guy Murphy and creative director Graham Wood, uses market research data to visualize attitudes towards brands around the world. (via Creative Review)

The Spot: Modern Families. Walmart applies a light, comedic touch in Martin’s conveyor-belt campaign (via Adweek)

Viewers are confused and scared by the Honda Civic’s Furry Monster, and well, so are we! (via Adweek)

T-Mobile Attack Ad Is a Real Drag for Sprint (via Adweek)

Apple: The ads that built the world’s most valuable brand (via Brand Republic)

So who would celebrate their 125 Year Anniversary by illuminating an entire building? You got it, only Coca Cola could pull off a stunt like this! (via The Inspiration Room)

Our learning styles have immediate implications for visual communication and give us insight into the needs of the end users…. (via Parse.)

Happenings in advertising, branding and design

A brief summary of (what we think are) note-worthy events happening in advertising, branding, brand strategy, design, marketing and technology for the week of 05/02 – 05/06.

How The Attack On Osama Bin Laden Was Live-Tweeted (via Fast Co. Design) - LINK!

Live To See Bin Laden Caught (via The Inspiration Room) – LINK!

The Human “Million Dollar Home Page” (via Ad La) - LINK!

Frog Loses Battle to Speech Bubbles (via Brand New) - LINK!

TV2 Farmen: Farmers (via I believe in advertising) - LINK!

Happy Birthday @thingnamer… (via Stokefire)- LINK!

Obama ‘Situation Room’ Photo Is Already Half Way To Becoming Flickr’s Most Viewed Pic (via TechCrunch) – LINK!

F*ck You. Pay Me: Getting Comfortable With Contracts [Video] (via PSFK) – LINK!

Platform helps brands find & thank their biggest online fans (via Springwise) – LINK!

Volkswagen Polo Makes a Great Beat-Boxing Partner (via AdWeek) – LINK!

Ndamukong Suh Motors Through Portland In A New Chrysler 300 (via AdPulp ) – LINK!

Is Every Degree A Marketing Degree?

Posted by:
Tate Linden

If college degrees are marketing then Seth’s post (Read his post “Buying an education or buying a brand?” here!) makes sense. But I’d argue that degrees have very little to do with marketing. They give you the right to market, but they don’t do the job for you. Even the most prestigious colleges can only position you so well – when going for the top jobs you’re likely to be up against people who went to the same school (or perhaps a better one) and there’s little your degree will do to make you more attractive.

A degree isn’t marketing or branding. It’s opportunity. (Even if it is squandered by many.)

It’s access. Who is going to give you that foot in the door if you haven’t shown an ability to stick with something optional for any length of time?

The real problem with Seth’s supposition is that we already have smarter and more motivated people available – and mostly without serious debt – and we’re not letting them work in jobs for which they’re often better qualified than those with accreditation.

We have men and women leaving the military after years of honorable service, on-the-job learning and acquired expertise and these people are generally not allowed to compete with those who often spent less time in a purely theoretical environment.  Until we prove that these people can find jobs it doesn’t make a lot of sense to add more non-accredited people to a workplace.

What do you think, Seth?

When April Shouldn’t Be Fooled.

Posted by:
Tate Linden

I’m all for humor in the workplace, and even shared publicly on behalf of organizations like Google, YouTube (which is basically also Google,) Starbucks (the unofficial fuel of Googlers), Toshiba (also, somehow related to Google, if we cared to keep up this farce,) and other upstanding brands.

People send around the best of the best and just about everyone loves it.

But what makes an organizational April Fools prank great for the organization is completely different than what makes it great as a prank. We like the prank aspect because it makes us laugh or it catches us off guard. Or maybe because it made someone other than ourselves look like an idiot.

Organizations both serious and playful can find successful ways to use April Fools to show what is important to them. Starbucks’ creating the drive-by coffee service shows that they understand what we want from them in an ideal world. It actually moves the brand forward. Toshiba having a 3-d monocle embraces the absurd levels to which technophiles will go (even when what they want is something that is[?] an impossibility.)

Much like great advertising, great organizational pranks should reinforce what is central to the brand. For Starbucks? Service is spot on. For Toshiba it’s unbelievably advanced technology. But what about something like our armed services? How does one play a prank that advances the brand of the “…group of rough men [and women] who stand ready to visit violence on those who would harm us.” ? (And yes, I do know that Winston wasn’t talking about ours, but still.)

Maybe it’s possible… But why would they try to do it?

Seems like the reason is to show that the brand is in touch with today’s potential recruits. If the military can show it’s cool enough to make fun of itself then maybe it can appeal to more of the young men and women who could potentially enlist. It’s PR that enhances recruiting. It gets the Army’s brand mentioned and distributed by and for the very people that the recruiters want to reach! Cool!

So why would anyone think that this is anything but brilliance? We’ve got thousands of recruiting candidates that were reminded of the Army when otherwise they’d just be thinking about pranks and playing Angry Birds on their smart phones!

Because it’s wrong.

And not just because we expect our rough men (and women) to be serious and proud. I’m pretty sure we all acknowledge that the people who protect us need to blow off steam on occasion. (Though I can imagine a few congressmen hypothetically railing against this “despicable waste of taxpayer money” as an example of what’s wrong with our government and armed forces today.)

What’s wrong is that the Army has, in an effort to attract recruits, diminished its own brand.

“The Army’s mission is to fight and win our Nation’s wars by providing prompt, sustained land dominance across the full range of military operations and spectrum of conflict in support of combatant commanders.”

I see nothing about fashionable headwear. I see nothing about pranks. I see nothing about PR efforts.

I do see a critically important aspect of our national defense.

The problem with PR that goes for the quick sale (or in this case – quick recruiting bump) is that it usually sacrifices the long-term equity of the brand to make that happen. (See Groupon and Burger King for examples of Crispin+Porter doing just that.) In this case the Army has invested time and money to show that they’re funny and perhaps that they’re fashionable enough to know that their current headwear isn’t particularly cool. With a mission statement that is built around concepts like “fight,” “dominance,” and “conflict” this prank actually works against the brand.

Think our men and women in uniform are now going to fight more fiercely, or that our enemies will be more easily dominated? Think our citizens will now respect the Army more now that they’ve endorsed an actual company and given them preferential placement over competitors like Wrangler, American West, and Atwood?

Yeah. I know. It’s a joke. And everyone has a right to be playful once in a while. Or lots in a while. Whatever.

Defending our nation is not funny.

Other people are perfectly welcome to make fun of the Army brand. It’s part of who we are as a Nation. It is not, however a part of who the Army is to make fun of their own mission directly or indirectly.

That said… at least they didn’t say “Mission Accomplished.”

STOKEFIRE IS HIRING! Marketing & Communications Manager

What We Need:

A creative and crisp writer and marketer who can passionately spread the Stokefire message in the marketplace – through social media, more traditional writings like press releases & one-sheets, and through mining for other show-our-stuff opportunities via speaking engagements, design award submissions and the like.  Can YOU be our voice?

It goes without saying this person must have great personal initiative and self-starter tendencies.  Sense of humor helpful.  Juggling ability a must!

What You’ll Do:

Research, develop and implement a Brand and Communication strategy, including development of marketing materials and key messages aligned with Stokefire’s brand. Manage Stokefire’s online presence through our website, blogs, and social media, incorporating all aspects from strategy to measurement. Manage media relations, research editorial opportunities and build relationships with key industry media.

What You’ll Get:

The best team of co-workers around – a fun-loving, driven, and talented bunch that packs a creative wallop greater than warranted by its size.  This is a high-energy and positive working environment where you will be challenged and stretched every day.  Oh yes – we offer competitive salary and benefits as well.

Gotta Have:

Two years experience in similar work.  Recommendations for improving our current marketing efforts.  A clear, concise writing style, with ability to adopt the Stokefire voice.  Self-motivated – able to find ways to add value with minimal supervision.  Innovative.  Articulate.  Flexible.  Team Player.

(Do you think this post could be better written?  We need you!)

If you’re jumping in your seat saying “THAT’S ME!” send your resume to iwanttowork@stokefire.com along with a letter responding to the “gotta have” list above.  Please put the words, “Marketing Stokefire” in the subject line of your email.  Thank you!

How Do You Get People To Care What Their Roads Are Made Of?

Quick. The last three roads you drove on – were they made of asphalt or concrete? If you aren’t in the paving or construction industry I’m fairly certain you’ll only be guessing.

My unscientific survey of road knowledge (and when I say “unscientific” I actually mean “SERIOUSLY unscientific”) revealed that quite a few people don’t realize that there’s a difference between the two materials. I heard variously that concrete is what asphalt is made of, that asphalt is what concrete is called when it is used as pavement, and occasionally that they’re two very different road materials. (The last one is true.)

The fact is that the average consumer or driver has little incentive to learn the difference. Paving decisions are made without the input of Joe and Jane citizen. Learning about initial costs, life-cycle costs, rolling resistance, hardness, rutting (but not the animal kind), and the like is just not something that people are inclined to do if they don’t get to put the knowledge to use.

Interesting tidbit: One way to determine if you’re on an asphalt road? See any potholes or worn down ruts where your tires typically roll? Asphalt.

…and suddenly you think you may just care…

And that’s kind of the point.

The truth is that when people find out what the actual differences between concrete and asphalt are they, in fact, DO care. And many care a lot. Enough to talk about it.

You may not realize it, but you probably spend a lot of time talking about pavement. When was the last time you got stuck in traffic due to road work? Tell anyone about it? Chances are good that you were complaining about asphalt without realizing it. (Trust me – the math works on this one. Given concrete’s longevity in combination with the number of asphalt roads in America you’re likely to endure about 47 asphalt-related traffic jams before you find one from concrete.)  And when it comes to traffic jams from construction and the potholes that bring the construction about it is pretty clear that people are ready to vent. We’re not wanting to vent about the people doing their jobs – we’re wanting to vent that the jobs have to be done at all. Shouldn’t pavement hold up to stuff like tires and weather?

HeyAsphalty.jpg

Perhaps that’s why there’s been so much buzz about this sign and campaign we developed for PCA (full disclosure – Yep, they’re a client, in case you missed it)  Minnesota Public Radio, and WCCO (a CBS affiliate) have produced their own pieces on it. USA today and World News picked up PCA’s press release.  And the paving and construction industry has been talking about it. Heck – even locals are buzzing.  Why? Because the billboard is placed over a section of I-94 that is currently undergoing its third resurfacing since the 1990s. And because the sections being resurfaced are asphalt.

So, how DO you get people to care what their roads are made of? Ask the Portland Cement Association. Because they’re doing it.

 



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