Organizations that can’t identify the people who know stuff that no one has asked them to explain, or can’t help those people learn how to communicate what they know, are ceding control of their organizational knowledge and institutional memory to whatever the next hire brings with them.

I’m beginning to think that we shouldn’t worry so much about whether people like us. In business and life it seems like it’s healthier to focus on whether they have enough evidence that they’re willing to rely on us (for things we’re capable of) when that reliance could cost them something.